Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(692)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience

The knowledge, advice, and assistance from Charlie Mcmonagle were not only excellent during my entire renting process but they were key to my success in making the perfect decision on my property choices. The entire renting process was smooth and easy. Thank you Charlie!

March 16, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear the process was smooth and that Charlie’s knowledge and guidance helped you make the right choice for your property.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

First time guardian in a wonderful home🤞🥰

Firstly,I will give a big thank you to Lauren and Martin at Leeds Ad hoc,for given me such a beautiful neighborhood with good renting and license terms.at least I could save couple of quids for my studies and their response to maintenance and complain is top notch 10/10.still enjoying my stay peaceful ✌️

February 25, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind message. We are glad to hear that you are enjoying your stay and that the neighbourhood and arrangements are working well for you. It is great to know Lauren and Martin have been helpful and that any maintenance matters have been handled promptly.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Really positive experience

Really clear communication from start and ongoing, super easy to move in, and well supported throughout. Property is well maintained.

March 13, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear the process was clear and easy from the start and that you felt supported after moving in. It is also good to know you are happy with the condition of the property.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

My Experience Changed Significantly After Moving In

In my experience I would be cautious before getting involved with Bristol AdHoc. When the property is shown to you, it is described as very communal and shared, but my experience after moving in was quite different, including significant noise disturbance.
I also found that living in an AdHoc property caused practical difficulties when trying to move on. Because the arrangement is a licence rather than a standard tenancy, obtaining references acceptable to mainstream landlords was problematic. This is something I was not made aware of before moving in and which I would want others to know.
Communication with management was poor, messages often went unanswered, and complaints were not addressed sufficiently. In my experience the property manager was difficult to deal with and did not follow through on commitments made to residents. I was told that a cleaner would be hired for the property, but this did not happen.
Most reviews seem to be written when people first move in. My experience changed significantly after living there for a while.

March 11, 2026
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Hi, thank you for your message. I have requested further information as I am currently unable to locate any details relating to this case.

We are sorry to hear that your experience did not meet expectations and appreciate you taking the time to outline your concerns. We would welcome the opportunity to review the points raised regarding communication and the property arrangements.

Please send the details to complaints@adhocproperty.co.uk
so we can look into this further.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

I’ve just witnessed one of these morons…

I’ve just witnessed one of these morons speeding through Northolt towards Harrow at 50+MPH in a twenty zone. Dark blue hatchback, Adhoc Property in red sign writing, approximately 15:30. All those kids travelling home from school as well at this time. You brain dead idiot!!!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Rent Raise every 6 months and poor management.

Be ready for a rent raise every 6 months.
I've been living in the same property under a different company (Lowe) for 2 years, and the rent has never gone up, not even once. Also, they been managing property on a completely different level. Under AdHoc, the same property has turned into a whole with many H&S issues and regular rent raises.

February 18, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are sorry to hear that your experience has not met expectations and appreciate you sharing your concerns.

We would like the opportunity to review the issues you mentioned. Please send the details to complaints@adhocproperty.co.uk
so we can look into this further.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

Rent was raised twise in a six months.

I've been in the guardianship for over 8 years, and I've never seen rent rise so often.

February 18, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback and for being with us for such a long time. We understand that changes in fees can be concerning and appreciate you sharing your thoughts.

If you would like to discuss this further, please feel free to contact us at complaints@adhocproperty.co.uk
and we can look into the matter in more detail.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

Daryl who deals with Northeast property…

Daryl who deals with Northeast properties was at best unresponsive to calls and txt messages...DO NOT BELIEVE the 5 star reviews as regards moving into my home..
There are:
NO RENTAL AGREEMENTS..
NO RENTAL CONTRACTS..
NO TENANCY RIGHTS..
NO REAL SUPPORT ONCE IN..
When you leave it's a real chore getting your bond back..
BE AWARE..

February 10, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations and understand your concerns.

We would welcome the opportunity to look into this further and review the situation in more detail. Please send the information to complaints@adhocproperty.co.uk
so we can investigate and respond properly.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

So happy

Daryl was absolutely amazing in the process of moving me into my new home. He was so fast with his replies to any queries I had and made sure I was comfortable with everything in the flat during the move in. Great communication and great care. Thank you

January 24, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear that Daryl supported you throughout the move and that communication was clear and helpful during the process. It is great to know you felt comfortable settling into your new home.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Julius was very helpful

Julius was very helpful. He made it clear what being a guardian entails and helped the whole process go smoothly.

January 27, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear that Julius helped make the process clear and straightforward. It is great to know the experience went smoothly.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

What an amazing company I could not…

What an amazing company I could not rate them more for helping out all my specific needs.
I would also like to personally thank Daryl Patterson who has helpt me very step of the way with kindness and an open ear.
Even with his super busy schedule he always gets back to make sure the property and myself are good, thank you so much.

June 1, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear that your needs were supported and that the experience has been a positive one. It is great to know Daryl has been helpful, attentive, and supportive throughout.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Ad Hoc property have always acted in a…

Ad Hoc property have always acted in a professional and helpful manner, I found the agent Federica to be always available and very knowledgeable to my stiuation.

October 3, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear that you found the experience professional and helpful, and that Federica was available and supportive throughout.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Ad Hoc in Wincanton

I stayed with Ad Hoc in Wincanton.
My experience was great. Met some lovely people, saved a ton of money and got involved as much as I could with extra building duties.
My property manager was lovely and helpful.
I would use them again in a heartbeat

January 27, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are glad to hear your time in Wincanton was a positive one and that you met great people along the way. It is also good to know the arrangement helped you save money and that the support you received was helpful.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great experience.

Great experience.

Ad Hoc, and primarily Federica, made my experience extremely positive. A very quick process with many options provided & explained to me. I now have the opportunity to be a guardian in an amazing property which is very suited to my lifestyle.

I would recommend Ad Hoc to all my friends / family, and I'm very grateful to Federica for her kindness and help throughout the process. Any guardian would be lucky to have her as an agent.

January 26, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear the process was clear and that you were given options that suited your needs. It is great to know you are happy with the property and that Federica’s support made a positive difference.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Five years of Guardianship

I lived at an Adhoc site in Bristol for five years, 2020 to 2025.

Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a property of my own. Plus, it’s more interesting than paying a landlord.

If you’re a resilient, pragmatic person, give guardianship a try.

September 19, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are glad to hear that your time with us in Bristol was a positive one and that the arrangement helped you reach your goal of buying your own property. Congratulations on this achievement and thank you for your recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I want to thank you as a team and most…

I want to thank you as a team and most eapecially Fed for her loving and caring personality. Your professionalism and care is superb. Me getting a place there was as easy as i never expected and the process was easy and straight forward. Thank you again.

December 11, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind message. We are glad to hear the process felt clear and easy from the beginning. It is great to know Federica’s support made a positive difference during your move.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Since the first day I contacted Fed via…

Since the first day I contacted Fed via a phone call, she’s been so proactive and professional in her dealings, making sure things are done right to ensure my comfort. Lastly the property in Bracknell Blackcap lane, is so much more beautiful and comfortable. I do not regret moving in.

January 16, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are glad to hear that the move went smoothly and that you are enjoying the property in Bracknell. It is great to know Federica’s support helped make the process comfortable for you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

This company is so bless with great…

This company is so bless with great potential people like Federica, who was there for me even while on holiday she still concluded my process to move into the property.
So I see Empathy patient caring love and solution provider in this great company. The property is peaceful, clean and conducive for people to leave in. Meanwhile there has being a general problem of heating the management has being trying looking into that,
Thank you.

January 6, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind message. We are pleased to hear that Federica was supportive throughout your move and that you are finding the property peaceful and comfortable. We also appreciate your patience while the heating issue is being looked into.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great renting experience with Ad Hoc •_<

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free.

Daryl and the team have been great throughout — approachable, professional, and quick to help whenever needed. Communication has always been clear, and I’ve felt well supported at every stage.

I’d happily recommend Ad Hoc to anyone looking to rent in the North East. •_<

January 15, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are glad to hear the move into your new apartment went smoothly and that you felt supported throughout the process. It is great to know Daryl and the team have been helpful and clear in their communication. We appreciate your recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Daryl is doing a fantastic job

Daryl is doing a fantastic job at holding the fort for the North East. Despite a substantial increase to his workload, he is readily available and willing to assist. I could not highly recommend Ad Hoc enough thanks to him. We also appreciate the work David is doing.

January 8, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear that Daryl’s support and availability have made such a positive difference. It is also great to see David’s work recognised. We appreciate your recommendation.

Kind regards,
The Ad Hoc Team

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