Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(692)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Guardian Angel (of the north) for the NE guardians!

Daryl is an absolute credit to AdHoc Properties. It's been a year now since seamlessly moving into our property and he manages to balance unwavering professionalism with a genuine, warm, and understanding touch.

He has been incredibly supportive and consistently goes above and beyond to ensure our health, safety & wellbeing - even taking the time to introduce us to his colleague David, before he took a much deserved break.

Not to mention how accessible and responsive he is to queries and questions. If anything it is _he_ that is our guardian (angel) who truly deserves some appreciation!

January 4, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for such thoughtful feedback. It is great to hear that your experience over the past year has been a positive one. We are pleased to know that Daryl’s professionalism, support, and responsiveness have made a difference during your time in the property. Your kind words are much appreciated.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

North East Branch has gone above and…

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation. He works tirelessly, and makes sure he responds and addresses any issues raised in a timely fashion. I've been with Adhoc for almost a year this month and I am as happy as can be. Keep up the amazing work!

January 8, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. It is great to hear that your experience over the past year has been such a positive one. We are pleased to know the North East branch has been supportive and that any issues have been addressed promptly. Your message is much appreciated.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Daryl has also been amazing with any…

Daryl has always been amazing with any requests or formation I require. He’s also so friendly and polite! Even when I call the office everyone is so helpful. Great little company and very friendly.

January 1, 2026
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear that Daryl has been helpful with your requests and that you have found the team friendly and supportive when contacting the office.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

5 Stars * Positive

Daryl has been outstanding in the North East and every question / query has been answered in full. Credit where credit is due! Cheers.

January 1, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your message. We are pleased to hear that Daryl has been helpful and that your questions were answered clearly. We appreciate your kind feedback.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Mr Charlie is a great host

Mr Charlie is a great host. We had a great and easy experience becoming a Guardian.,

Thanks to Charlie

December 27, 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for your message. We are happy to hear that becoming a guardian was a smooth experience and that Charlie was helpful throughout.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Wow amazing

Wow , my experience is great with mr Charlie, he is so nice and communicate accurately for quick understanding and his fast response

December 27, 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are happy to hear your experience has been a positive one and that Charlie’s communication and quick responses made a difference.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Lovely Rooms

The process of getting a room was smooth, and in less than two weeks they secured me a room which made things easier, being close to mywork place and at most budget friendly.

The house share mets which I have are great also keeping the whole place tidy and welcoming.

December 24, 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear the process was smooth and that your new place suits both your location and budget needs. It is also good to know the house share has been a positive experience.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Quick and knowledgeable

I had a really good experience with Ad Hoc. Charlie was very professional. Her showed me different properties and he quickly helped me find something i wanted. He was very informative and friendly. I really enjoyed talking and working with him.

December 8, 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We're pleased to hear you had a good experience and that Charlie was professional, helpful, and easy to work with. It’s great that you were able to find a property that suited you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Seamless experience

Julius is a great guy who made the process of joining Ad Hoc as a guardian seamless for me. I really like the property I’m a guardian for because Ad Hoc have done a great job making it nice inside. I would recommend Ad Hoc as a company to anyone looking to become a guardian.

November 26, 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear the process went smoothly and that you're happy with the property. It's great to know the space is working well for you and that your experience as a Guardian has been a positive one.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

My Good Experience

Yeah here where i Live is very nice ,very secured and very comportable to live.
The Adhoc Company also very hands on specially when emergency problem or concern here they fix it immediately.

November 21, 2024
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your message. We're pleased to hear you're comfortable where you live and that you feel secure. It’s also good to know any issues have been handled quickly when needed.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

Deceptive and manipulative

They withheld £300 from my deposit for a paint job. I requested photos and/or receipts for services as proof but never received anything.
The reasoning was: First I was told painting was against the policy then told painting in non-neutral colours was against the policy. Then they said I needed permission to paint. This is after initially being told I could do what I want to decorate. They moved the goalpost and it upset me because I painted the walls over a year ago and I had white paint I could have easily painted over if I had been told it was a problem, but no one told me what I had done was wrong despite multiple visits from ad hoc to the property during that period.
I refuse to believe a property with peeling wallpaper, previously existing unfinished paint jobs in every room would require a paint job.
Dean also accused me of removing things from the property but luckily I had video and photos from when I moved in which saved me from further punishment.
They knew I had left the country and could do little to challenge them.
There were mice in the walls. The toilet didn’t even flush when I moved in and i had to replace the toilet seat because it was caked in what i assume was fecal matter and dried blood(looked like a bio hazard). a patchy boiler. One of the windows was glued shut. It doesn’t seem they did any checks on the property before i moved in which is why i was so outraged they took a chunk of my deposit.

September 8, 2025
Unprompted review
Rated 2 out of 5 stars

They implied that I had sanctions…

They implied that I had sanctions against my name and after disputing these after receiving legal advice I found that their system had got it wrong and that I was wrongly reported to the OFSI when they run their reference checks.

Still yet to receive my deposit/holding/hidden fee back. I have texted/emailed/called/left voicemails regarding this and was promised a refund and it's been over 5 days now and I've been left in the dark

To summarise I've had my application denied through no fault of mine and my deposit has been withheld with no valid reasoning. Also referred to as "this guy" instead of James.

2/5* experience and that's being generous.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much for opening your home…


Thank you so much for opening your home to me! It was so kind and I really appreciate the service and hospitality . I had a great time

Thank you Trina

November 3, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind message. We are glad to hear you had a great experience and felt welcomed and supported during your time with us.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great company to sign up with

Great company to sign up with , they are prepared to go that extra yard , Lauren smith jones from the Leeds office has been brilliant

October 31, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your message. We are glad to hear you have had a positive experience and that the team has gone the extra mile to support you. It is great to know Lauren from the Leeds office has been such a help.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

A Good Liverpool Experience

My tenancy experience was for a couple of months, however, it was a good experience. Their response to property complaints was swift & satisfactory.
Even when I was leaving, the whole process was simple and satisfying. In summary, I'll always recommend them in the future.

September 26, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear your time with us was a positive one, even over a shorter period. It is good to know that any issues were handled quickly and that the move-out process was straightforward. We appreciate your recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The staff at Ad Hoc Liverpool office go…

The staff at Ad Hoc Liverpool office go above and beyond to ensure as a licence holder you have a great experience in many of the rooms available. Lois is always available at the end of the phone should you have any issues. Wonderful woman.

Thanks Ad hoc Liverpool

October 13, 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. It is great to hear that the Liverpool team has been supportive and that your experience as a licence holder has been a positive one. We are glad Lois has been there when needed and appreciate your message.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Tower court

Daryl was so lovely always kept me update with what was happening with the progress of the flat. I would recommend him to family and friends if ever needed

October 7, 2025
Unprompted review
Rated 4 out of 5 stars

Super efforts all round by the Midlands Team…

Super efforts all round by the Midlands Team Luke, Saleem Claire the manager and Stewart all chipped in to get me moved into an alternative Adhoc property that came on the market' even though all went well' and to plan (Always nackered for days afterwards) "yet there is always room for improvements. I think Adhoc nationwide should give additional support info on things such as closure/
moves outs: Local council recycle tips contact details... Local van hire options or van and driver options' local to each site area" I am also in the same category. I could of txt messaged all colleagues that same info I had gathered while moving" But its all hands to the pump" instead of thinking to pass on valuable information to help others out" Its the new ones' those who have only been with Adhoc as first timers that get shocked' to the core' nulled and overwhelmed even' with the quick move outs processing" (If you've moved with Adhoc properties a few times its less of a shock in 28 day move outs). But focussed on the task at hand I only realized close to finishing and after the move that they would have welcomed that info before moving day" Well I did pass that info onto at least two persons during the move. Anyhow great thanks goes out to the Adhoc staff team who did do more than necessary in helping me out in moving. Thanks

October 1, 2025
Unprompted review

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