adidas United Kingdom Reviews 

They don’t sent orders correctly!! Missing item for two of my orders. Now they ask me to return and reorder again, surprisingly I need to pay again …And I will get my previous orders refund 14 working days.. which is highly inconvenient. I don’t recommend anyone to order online from them!! Otherwise you will be disappointed as me ..

Long story short... I ordered x3 pairs of socks, 2 arrive in a battered box, I report it and include photos, after a few back and forth emails and form signing I'm told there's nothing they can do about it. They sent the delivery using Evri and we all know how awful their reputation is! So I'm out of pocket £23. Shocking service, I can't believe this is even the official Adidas... sat on here with a 1.3star rating. What an absolute joke! I didn't even ask for a refund, I actually want the socks! I won't be using them again, I recommend every avoids them online.

The level of customer service was quite shocking. I had to repeat myself and ask things 3-4 times to get an actual answer instead of a copied and pasted generic response, and even then my customer service person Eugene B gave a nonanswer. Sometimes didn't even write in understandable English. Nice free delivery, but if anything goes wrong its your responsibility to sort out. I asked to be provided a transcript of the chat, which I was told (eventually) could be downloaded after the chat had ended, but I never received an option to save it. Think of that what you will

How can an e-gift birthday card take longer than a few minutes to arrive in my digital mailbox? Literally ordered 5 hours ago and order status is still in progress… How!!!?! Even contacting customer service didn’t help, they couldn’t release the order, just said wait until the end of the day…

I was worried for my refund after I saw all the bad reviews, but for me it was very quick. The item arrived to their warehouse on a Friday and Monday I had my money back.

Terrible customer service. Looking at the comments it seems there are 000s like me and adidas doesn't really care. Anyway my story, ordered some joggers but got sent someone's sliders. Contacted customer care through whatsapp and whoever I was talking to could not comprehend this simple situation and guide on how to return this wrong item and get what I ordered. Numerous chats, delays, non-sensical replies etc. What a complete nightmare!! Avoid!!

Adidas and Royal Mail is the perfect storm of incompetence, poor systems and lack of customer service.

From Adidas I got an email saying the order is on the way, and then a second saying is was due to be delivered that day. Then Royal Mail saying your item my order would be delivered that day. Tracker site at Royal Mail even shows parcel out for delivery. Then radio silence from both Adidas and Royal Mail. I waited in all day, and night, and nobody called to attempt delivery.

Forward to today. Still no parcels. And no emails, texts or anything to say the parcel was delayed, missing. Attempted to call Royal Mail customer service - there is a joke - to be given a hold message saying the wait time was over an hour. Yes, over an hour.

Checked back on Adidas website, orders updated to delayed - still no notifications to tell me that, and no new delivery date or reason for delay. Royal Mail still shows delivery as yesterday and out for delivery....

I don't know what to recommend as when Adidas have sales the prices are good and the products are generally great. I just cannot ever recommend actually placing an order because you may or may not get it.

Avoid !!! It is an awful company. Adidas issued me a £33 refund via Adidas gift card on 16th Jan 2026, then when I tried to use it, initially said the card was frozen, then changed to zero balance.

I queried, Adidas said I used this gift card for two orders placed in Oct and Nov 2025. Yes, they indeed said Year 2025. So basically Adidas said I used in Year 2025, but the gift card refund only issued in 2026. I supplied email to show them the evidence.

Despite it is sooooo obvious, I asked them how I can use a gift card that is issued to me in Year 2026 for placed orders in 2025?! Adidas customers service continue dodging the question and put on robot mode and refuse to answer the question, then just repeat and copy and paste.

I will do chargeback from my bank and will never use Adidas ever again. Clearly Adidas does not care its reputation and just grab customers money as much as possible. Negative reviews on Trustpilot tells all.

Classic example of a big international company not caring about their customer service. Ordered shoe was given a delivery date of 5 days. Nothing showed up. Chased them but all they kept saying was “they are on their way” but the tracking was still showing as delivered on the date. Then suddenly out of the blue three weeks later an email to say the order had been cancelled. I would get a refund within ten working days. Fifteen days later still waiting for my refund. Called them again still no hint of an apology to be told refund is on its way AGAIN! Shocking customer service for such a big company. Who gathering by their score on here don’t really care about customer service

Unfortunately, I won't be ordering from Adidas directly ever again. I used the app for the free delivery and some exclusive items.

An order a few months back gave me a special discount. Stupidly, I didnt check out other stores who offered the same trainers I bought. A colleague at work did and found them about 20% cheaper than what I paid. My own fault though.

Last week, I ordered a pair of trainers for my child and some swim shorts for me. After building up some points I was able to get a £10 voucher which tried to us in this order, it didnt work. FB social for Adidas helped me out and eventually gave me a new code which worked. They cancelled the swim shorts and emailed to say I would receive a partial refund, I didnt, I was charged for the trainers again. To top it off, the didn't put the full £10 discount on the trainers, only half of it.

The support person was condescending when I told them I had been charged again and not refunded saying I was confused. They asked for a screenshot of the payment to be to look into it, I sent this almost instantly and then they wanted some other number.

At this point I had had enough. I have now closed my 'membership' with the Adidas app and will shop elsewhere and probably save some money too!

Terrible customer service. They tell you one thing and do something else. Who would think a multi billion pound corporation runs like this.

Extremely frustrating experience. Payments failed repeatedly across all methods — debit/credit cards, Klarna, ClearPay, and PayPal — with no explanation whatsoever. It genuinely felt as though I was being actively prevented from completing a purchase. I wasted a significant amount of time retrying while items were close to selling out. This is not what you expect from a brand like adidas. Customer services were completely unhelpful — unable to resolve the issue or even provide basic guidance. Truly disappointing, if not one of the worst ever!

Good products
I bought two sets of campus shoes and they’ve lasted me over 6 months so far and I wear them everyday.
Stylish and comfortable
Would recommend

Returned two items they said ‘ We received your returned item(s), however when we inspected them they did not meet our return conditions detailed in our returns policy. Unfortunately, we cannot process a refund for these items and the items will be sent back to you.’ I tried the top on once it was too tight on the chest and put it straight back into the box that it was delivered in. Unbelievable won’t be shopping with them again. First time I felt strongly enough to go to trust pilot and give a review

Over the last week I've experienced the worst level of customer service possible. 3 Filipino advisors with appallingly bad comprehension skills and 1 South African who lied to me that she would escalate my issue. All of them saying "don't worry" or "we're on it" whilst in effect doing nothing to solve my problem. Completely incompetent would be putting it mildly. Adidas - your customer service is a disgrace.

Adidas is the worst customer service I have experienced. I ordered from them express delivery. I had a 25% discount the order did not arrive, I waited in all day, they would not redeliver instead they sent my order back to the warehouse and would not refund until over a week later. Then suggested I order again and the discounts was no longer available paying full price. Still not received all money back. The customer service was shocking no one could help or no offer of a good will voucher just apologies.

As much as I like the Adidas shoes another of my order was messed up
Sl72 shoes were supposed to come in white black and instead they came in white green
It is a massive issue and unacceptable from such company!!! AUK9AV40712

Reached out to adidas customer service to see if they could help me I purchased a pair of Handball Speziel valentine 2026 edition from a private seller but he’d lost the spare heart laces and I can’t find just the laces anywhere? Adidas haven’t even bothered to reply I’m livid I’ve spent loads with them lately so call this customer service pretty rubbish

Stolen money unless you can say otherwise. Back in November I purchased some Adidas shorts from Asos. I never received the shorts, I received some random socks instead. I asked Asos rep what to do, they told me to return the socks to Adidas and stick a piece of paper in the parcel explaining what happened (Already something I shouldn't have to spend time doing, as this is not my error, they should have contacted their brand partner to look into/solve issue!). Anyways I did what Asos rep told me, then received an email from Adidas asking what the socks are about (as if I hadn't explained in the piece of paper). Despite me explaining clearly they have totally lost trace and me as the customer is now having to carry the consequences of this unsuccessful brand partnership and appalling logistical operations!

Months down the line, I haven't got the shorts or a refund for the shorts!!! Asos now tells me unless I have the postage receipt from the socks they cannot help me - despite Adidas acknowledging they received the socks in an email, with order number and everything!!!! I obviously did not keep safe my postage receipt months after I got confirmation of its safe arrival!

I should also mention both customer service departments are incredibly incompetent, sending me incoherent responses that aren't relevant to what I'm saying, Asos says "We need proof of postage so we can check if we received it in our warehouse" to me saying "You told me to send it to Adidas, so you won't receive it in your warehouse!", while Adidas sends me an email advising what to with the customer (me!) and taking to me like i'm the Asos rep.
And what is to happen to my £49 while neither company can get themselves in gear???? Absolutely appalling

Order paid and money taken from my account sended to different country and adress!!!!!! But emailing me about progress of delivery. Contacted customer service which was wasting of time asked me to re direct adress online which is not possible as I ve tried. Called customer service today man had more to say than an customer 🙄 😒 and putted me on silent which made me more angry and ended up with 0 effect package paid by me but won't receive it ,no 1 gives a flies to solve my problem 😕.