ADNTRO Reviews 

654
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

1. FAQ says Q: Do I have to pay for a subscription? A: Not to access your reports. The subscription gives you access to updates and features like GeneAI; the first three months are free, an... See more

Rated 5 out of 5 stars

ADNTRO makes the uploading of Raw DNA data from other sites simple and easy. They offered a fair price to view an Ancestry Report and Haplogroup data. They offer a lot of other categories besides A... See more

Company replied

Rated 5 out of 5 stars

Better than expected. Great app and fascinating data! It was totally worth it and the whole process took less time than initially thought. Maybe the database focuses slightly more on W... See more

Company replied

Rated 5 out of 5 stars

At first i was very disappointed of ADNTRO. The ethnicity results i got were completely wrong but since the new update it's one of the most accurate DNA Results of all DNA test providers! What I parti... See more

Company replied

Company details

  1. Medical Laboratory
  2. also in
  3. Fitness and Nutrition Service
  4. Toiletries Store

Written by the company

Genetic company aiming to provide as much information as possible from your genetic code - A partner for your genetic journey


Contact info

4.2

Great

TrustScore 4 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(654)

59 reviews in the last 12 months

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Rated 4 out of 5 stars

i wonder about regions that are not…

i wonder about regions that are not refered at all,such as middle east,west asia and oceania...what about them?

July 9, 2023
Unprompted review
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Reply from ADNTRO

Thank you for your review Martha. Regarding the regions you mentioned, in our results are the 5 populations of the "1000 Genome Project" (https://www.internationalgenome.org/), which did not include these other regions. In our detailed ancestry report we do have more areas, as we added other reference panels.

Rated 4 out of 5 stars

It’s ok

Well, the overall is a very good thing, you get to know many parcels of yourself when you do the test, the customer service is absolutely on top ! I sent them an email saying that there was missing countries in my results, they proposed to get called by a professor the get explanations and answers to my questions, and he kindly spoke to me for a good 40 min on the phone, and explained that all data was always approximate and that there’s nothing that can be 100% proved right in your results. But overall good experience as they update their informations every month, so you can check new results about yourself and every month. Which also will be just approximate !

June 13, 2023
Unprompted review
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Reply from ADNTRO

We really appreciate your feedback! It's great to hear that you had a positive experience with our test and that it allowed you to discover different aspects of yourself. Thank you for sharing your overall good experience and for your understanding of the limitations in genetic testing.

Rated 5 out of 5 stars

Enjoy the app

Enjoy the app. Ion Aprils 1 you should release a new DNA trait - most likely to pick Powerball winning numbers with a few fun other ones!!!!

June 8, 2023
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Reply from ADNTRO

We're glad you're enjoying the app! We're always working on adding fun and interesting traits to enhance your experience. Thank you for your enthusiasm and suggestion!

Rated 5 out of 5 stars

Good

Quite a nice experience

May 16, 2023
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Reply from ADNTRO

Hi Isabel,

Many thanks for your opinion! Knowing that our work is well appreciated is for us the greatest satisfaction we can receive. I hope we continue to make you enjoy this unique journey through your DNA.

Best Regards from the ADNTRO team

Rated 5 out of 5 stars

Great Information

Great Information, thank you!

May 10, 2023
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Reply from ADNTRO

Hi Kelli,

Many thanks for your opinion! Knowing that our work is well appreciated is for us the greatest satisfaction we can receive. I hope we continue to make you enjoy a unique journey through your DNA.

Best regards from the ADNTRO team

Rated 5 out of 5 stars

I was very nervous about doing this but…

I was very nervous about doing this but so far it’s been wonderful. Very detailed and informative!

May 10, 2023
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Reply from ADNTRO

Hi Melissa,

Thank you very much for your opinion! Knowing that our work is well appreciated is for us the greatest satisfaction we can receive. We hope we continue to make you enjoy a unique journey through your DNA.

Best regards from the ADNTRO team

Rated 3 out of 5 stars

The results are sometimes too vague and…

The results are sometimes too vague and refer you to long complicated studies.

February 21, 2023
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Reply from ADNTRO

The reports include very vast information from many categories. It takes time to really be able to explore them all, and the results are based on a normal distribution.

Rated 5 out of 5 stars

I loved the simplicity of the presentation of results

I loved the simplicity of the presentation of results, everything is very intuitive and easily understandable. The truth is that from the sample collection to the visualization of the genetic results, everything has been wonderful.
As for the accuracy of the results. I always knew I was lactose intolerant even though I didn't have the genetic result, ADNTRO has confirmed it. The rest of the data, all very interesting and, in a way, within what I expected from ancestry.

February 14, 2023
Unprompted review
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Reply from ADNTRO

Many thanks for your comments. We work hard to offer the most complete report and easy to understand and read.

Rated 5 out of 5 stars

Results are just OK

Results are just OK. Lots of other features to occupy yourself with.

January 10, 2023
Unprompted review
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Reply from ADNTRO

Many thanks for your review

Rated 4 out of 5 stars

Shows Latino Heritage locations

Es lo mejor servicio! Me alegro!! The best service I used but the estimates are inaccurate, I uploaded old results, from another test. My reference pool should be American/European because I was born in the States, which was weird… I did upload it a few times and each time the results were different. What I did like that my Heritage and Ancestry, didn’t have was that it showed my Latin Mediterranean European: Spanish, Italian, my British, and European Latino: Puerto Rican, Mexican and separate Native American heritages. Apparently, I’m Colombian and not Honduran/Belizean too. With this test, half my ancestry was completely wrong, but I was happy to see the other half was correct, although, there should be more European. It also showed my Indian (Indo-Guyanese), but I was missing my Jewish (were Brit’s though) and Arab, something that the other two caught. My Heritage & Ancestry reversed my results and left out my Latino heritage. My Latino family is Spanish & Italian born and this test showed it. It should had shown 65-70% Caucasian (including the Indo-Guyanese/Jewish) and the other percentages should be Native/Mixed. Ancestry used the wrong reference panel and it even listed my Caucasian/Native mixed ancestors under the wrong race based on a location. Plus it connected me to my cousins family and not mine. I did notice that when you are very diverse the results can come out inaccurate but slightly close. These tests are an estimate and it’s not factual, which is what most of us find confusing and don’t understand. Highly recommended, muchisimas gracias! Xo

January 9, 2023
Unprompted review
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Reply from ADNTRO

Many thanks for leaving your review!

Rated 5 out of 5 stars

The new update is awesome!

At first i was very disappointed of ADNTRO. The ethnicity results i got were completely wrong but since the new update it's one of the most accurate DNA Results of all DNA test providers! What I particularly like is that new things are constantly being added. For example games or your own virtual bonsai tree and all of this based on your own DNA! You can't get this novel and creative stuff anywhere else so ADNTRO is a very good choice!

December 31, 2022
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Reply from ADNTRO

Many thanks for your review. We have a great team with strong scientific background but also very innovative that help us create really unique features with your DNA.

Rated 1 out of 5 stars

They force you to suscribe to get access to your results after certain amount of time with no clear warning

I was OK with the results; it has some differences with the results of other DNA test I took in the past, but it seemed logical anyway, as well as other studies they have available (health, personality traits).

But I was negatively surprised when I logged in and found out that I lost access to my results: if you don’t renew your subscription after a certain time, they just block your results. I get the need for subscriptions, but I always assumed that if you didn’t get the subscription, you just don’t get updates. However, they just take away the access to your original results until you pay again, the same results you already paid for. It seems like a really dishonest practice to me.

If they want to continue with this questionable approach, they should send a notice a few days before you lose access to your results, giving the option to download all the studies (I’m not referring to the raw DNA but the results).

So just 1 star because I feel cheated as a costumer. I wrote to them with this claim and they replied saying that they are a small company and other non sense, not even apologizing for their lack of clear communication.

December 29, 2022
Unprompted review
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Reply from ADNTRO

Dear Anahi,

We have been in contact via customer support, which we provided in less than 24hrs. All the conversation is recorded and we told you that:

1. We provide 12 months of periodic updates and improvements, in the last 12 months we have released updates on health (such Alzheimer's disease), improved ancestry results, updates on nutrition and fitness, new and unique features such as the Entropy of your DNA o Conway Game of life…just to mention a few

2. We always send an automated email 1 month before the expiration of your subscription, so you can print your results. Please check your inbox

3. We have worked to ensure that different web browsers allow you to print your results, in a nice format.

4. We mentioned to you that we are working on creating a PDF so, if you have NOT printed your results in time (you had 12 months), you can always download them.

5. We are clear and transparent with everything we do, and the subscription is meant for those who like to explore their DNA with us and want to keep receiving updates that were not available at the time of the purchase.

Our objective is to provide the best experience, professional and with education as our true north, with links to all the original studies and videos to explain as much as possible.

We believe the review is not fair and does not reflect our work. We will continue to work on improving ADNTRO.

Rated 5 out of 5 stars

ADNTRO is constantly refining its…

ADNTRO is constantly refining its genetic results using exclusive models and approaches that make things clearer and accessible for users. Its interactive "box" made for comments, questions and feedbacks is more than a Q-and-A space : it's a space for discussion and interchangeability.
Roy

December 28, 2022
Unprompted review
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Reply from ADNTRO

Many thanks for your review. We are always working to offer the best report and to improve and give the best service, so we really appreciate and learn from your feedback through the chat or reviews.

Rated 1 out of 5 stars

Waste. Time money effort

Paid 20euro for haplo group but didn’t have enough data. Very average information nothing you can’t get for free and customer service is terrible.

Eta: maybe don’t charge for a service you can’t provide? Maybe don’t advertise things for free (free gifts LOL) when they are not free. It’s very simple.

December 25, 2022
Unprompted review
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Reply from ADNTRO

Dear Kia,

When you upload RAW data from 3rd companies we cant guarantee the results. We prefer not to inform missing or incomplete data, but specially on haplogroups as most companies do not sequence sexual chromosomes.

In any case, thanks for your review. We will continue to work on improving ADNTRO.

Rated 2 out of 5 stars

Few information

Thought it would be more complete. Few results for the price paid.

November 15, 2022
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Reply from ADNTRO

Hello, we have really extensive information in all areas, ancestry, nutrition, pharmacogenetics, health, behaviour, and actually it takes really long to review all results. If you have any specific information you were expecting and you didn´t receive please let us know, as we are always enriching our report and including new features. Many thanks

Rated 4 out of 5 stars

I do like the way the admixtures are…

I do like the way the admixtures are broken down. It's interesting because I am told and asked if I have native ancestry and this test validated that my genetics are similar.

September 30, 2022
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Reply from ADNTRO

Many thanks for your feedback, really appreciated

Rated 5 out of 5 stars

Trustful

Trustful, i tried their services and the app very easy and covering many subjects

June 20, 2022
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Reply from ADNTRO

Many thanks for your comment. We work very hard to give the best journey through your DNA, and this kind of comment encourages us to continue.

Rated 5 out of 5 stars

ADNTRO is a good teacher

This app is really good and give us the chance to know more about genetics and ancestry. I feel I am having a class with a good teacher. The way they explain all information provided is remarkable. I wish someday to have an ADNTRO DNA test, because I only uploaded my RAW data, but the results are so good.

September 9, 2022
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Reply from ADNTRO

Many thanks for your kind words. We work hard to deliver the best report possible, and one of our key values is education, so really encourages us to continue on this path. Please write to hello@adntro.com and we can give you some more advice.

Rated 5 out of 5 stars

Would recommend

I had a positive experience with ADNTRO. When I contacted support they were prompt and corrected my issue very quickly. I know your DNA results are still in BETA, so I look forward to see the updates in the future. My health results were spot on and I hope to see some updates in the diet suggestions section as well.

September 7, 2022
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Reply from ADNTRO

Many thanks for your comment. Our core value is to continuously improve our platform and launch new features. We hope you continue enjoying your journey with us.

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