A Dong Silk Custom Tailor - Hoi An Reviews 

48
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have just received 2 blouses and 1 pair of trousers tailored by ADong Silk and I am extremely pleased with them. In 2012 I had clothes made by them while I was in Hoi An and was very pleased with t... See more

Company replied

Rated 5 out of 5 stars

I recently ordered three custom-tailored suits from them in Vietnam on June 4 and received them on June 15. This was not my first order, and they already had my measurements on file from a... See more

Company replied

Rated 5 out of 5 stars

Good communication, easy and accurate process with quick turn around (all up, allow 3 weeks) Quality and stitching of my linen 3 piece suit is looking good. Thanks Tra for all your assistance

Company replied

Rated 5 out of 5 stars

Just received my suit jacket, pants and shirt after 3 days upon completion and I must say that I absolutely have no regrets choosing A Dong Silk. The person who attended to me was Tra and sh... See more

Company replied

Company details

  1. Men's Tailor
  2. Clothing Store
  3. Custom Tailor
  4. Men's Clothing Store
  5. Tuxedo Shop

Written by the company

Explore Best Custom Suits in Hoi An: Custom clothing for the modern man, woman and wedding suit. Shop custom suits, shirts & accessories. Custom made suits. Bespoke suits in Hoi An. Tailored Suits Online. “Personal Tailoring” is a service that tailors cut, design and sew clothes according to detailed customers’ specification. The advantage of personal tailoring is that the customer participates in choosing the fabric; design and color, to ensure the clothes will fit their bodies and even their personality. Personal tailoring is usually done by in-house tailors. In general, personal tailoring describes a high degree of “customization” and involvement of customers. Established in 1997, A Dong Silk is a leader in bespoke personal tailoring in Vietnam. It has earned a global reputation for delivering modern, stylish, high quality garments that fit all body types, perfectly. A Dong Silk’s 10-minute measurement process is revolutionary and is done with ease and comfort. The garments are hand-sewn and can be delivered within two days at our stores and within 1 week to any part of the world.


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4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

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4.6

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(48)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

A Dong is the Best

After several years dealing with A Dong, I now purchase all of my ties, shirts, trousers, coats and suits from them. Not only is their quality the finest money can buy but their prices are more than reasonable. They are fast, yet thorough, seeing to every meticulous detail.

July 26, 2024
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Bill Mason,

Thank you for your wonderful feedback and for being a loyal customer over the years! We're thrilled to hear that you continue to choose A Dong Silk for all your clothing needs. Your appreciation of our quality, attention to detail, and reasonable pricing means a lot to us.

We look forward to serving you with the same dedication and excellence in the future!

Warm regards,
A Dong Silk Team.

Rated 5 out of 5 stars

Online order for elderly grandfather turned out fantastic

We ordered online without ever going to the store. I was a little nervous, but everything turned out fantastic. My grandfather wore his suit to my brother's wedding yesterday and looked great! They gave us a lot of help with the measurements, and in the end the suit fit him so well (the pants were the right length when he was standing up). They even gave the pants an elastic waist as an accessibility feature! We couldn't be happier and will absolutely order more clothes from here in the future!

April 30, 2024
Unprompted review
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Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Erin Dekker,

Thank you for sharing your positive experience with our online ordering service! We're delighted to hear that your grandfather's suit turned out fantastic and that he looked great at your brother's wedding.

We understand the importance of a perfect fit, especially for such a special occasion, and we're glad that our team could assist you with the measurements to ensure the suit fit your grandfather well. Including an elastic waist as an accessibility feature is something we're proud to offer, and we're happy it added to his comfort.

We appreciate your kind words and look forward to helping you with more orders in the future. Thank you for choosing A Dong Silk!

Warm regards,
A Dong Silk Team.

Rated 5 out of 5 stars

Third order, won't be my last

This is my third order from A Dong Silk, and this time, I ordered more than my last two orders. Value for money continues to exceed all expectations. They threw in a free shirt and gave me a 20% discount on one of the suits I purchased.

The shirt is of excellent quality and fits perfectly. The tie I purchased is also really nicely made. The suits continue to be outstanding, both in terms of construction quality & the feel of the materials used.

I haven't had any suits from A Dong Silk for longer than a couple months, but I have been wearing my suits from previous orders almost every day to test the construction quality. I have packed them in suitcases, worn them to the airport, gotten them dry cleaned, and worn them most workdays. They remain as good as new, and I am confident they will last.

Tra once again went above and beyond to help. I inquired about the upcoming availability of summer fabrics, and she promptly showed me a number of fabrics not listed on the site, then took close-up photos of several that looked good. She responded very quickly to my questions.

April 1, 2024
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Henry,

Thank you immensely for your continued trust and loyalty to A Dong Silk. We're thrilled to hear that this is your third order with us and that you were satisfied with your experience once again.

It's fantastic to know that the value for money exceeded your expectations and that you received a free shirt along with a generous discount on one of the suits. We always aim to provide exceptional value to our customers, and we're glad that we could do so for you.

We're delighted that you found the shirt and tie of excellent quality and that the suits continue to meet your standards in terms of construction quality and materials. Your feedback about the durability of our products is invaluable, and we're pleased to hear that they have withstood the test of time and wear.

We'll be sure to pass along your kind words to Tra. Providing personalized and attentive service to our customers is a top priority, and we're glad that she went above and beyond to assist you.

If you have any further inquiries or if there's anything else we can assist you with in the future, please don't hesitate to reach out to us. We look forward to serving you again for your future tailoring needs.

Warm regards,
A Dong Silk Team.

Rated 5 out of 5 stars

Ordered twice - exceptional service

I’ve ordered from A Dong twice both experiences have been excellent. First order was when I was visiting Hoi An and the sales assistant, Van, did a phenomenal job with designing, advising and conducting the fitting for a winter coat, 3 piece suit, a shirt and casual pants all over the course of 2 days! The end results were fantastic (I get compliments all the time on the fit). Since A Dong had my measurements, I ordered online the second time - Ms Trang helped me with designing and getting 3 high quality trousers made and delivered to Australia within a week (start to finish)!! I highly recommend A Dong Silk.

March 18, 2024
Unprompted review
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Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Mahasen Pilapitiya,

Thank you so much for your incredible review! We're thrilled to hear that you've had excellent experiences with us not just once, but twice!

It's wonderful to know that Van provided you with exceptional service during your first visit to Hoi An. We're delighted that she did such a phenomenal job in designing, advising, and conducting the fittings for your winter coat, 3-piece suit, shirt, and casual pants. And it's even better to hear that you receive compliments on the fit of your garments!

We're also glad that Ms. Trang assisted you with designing and creating three high-quality trousers for your second order. It's fantastic that you received them promptly and that you're satisfied with the outcome.

Thank you so much for recommending A Dong Silk! We truly appreciate your support and look forward to serving you again in the future, whether you're in Hoi An or ordering online.

Warm regards,
A Dong Silk Team.

Rated 5 out of 5 stars

A great buying experience

A great buying experience - well served by "Son Tra" who patiently made some adjustments to the ordered jacket. A perfect fit and well-stitched jacket.
Amazingly, tailored, adjusted and delivered to my doorstep - exactly within 7 days

March 3, 2024
Unprompted review
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Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Yusof Wahid,

Thank you very much for your wonderful review! We're thrilled to hear that you had a great buying experience with us.

It's fantastic to know that Ms. Tra provided you with excellent service and patiently made the adjustments to your jacket to ensure a perfect fit. We pride ourselves on our attention to detail and craftsmanship, so we're delighted that you found the jacket well-stitched.

We're also pleased that we could tailor, adjust, and deliver your jacket to your doorstep within seven days. Customer satisfaction is our top priority, and we're glad we could meet your expectations in terms of both quality and speed.

Thank you once again for choosing A Dong Silk. We look forward to serving you again soon!

Warm regards,
A Dong Silk Team.

Rated 5 out of 5 stars

Returned again and again.

I recently purchased my first order of custom clothes from A Dong and the result was beyond expectations and was due to Tra who was excellent.
I have returned for new purchases now several times since my first order, obtaining bespoke long pants, shorts and t shirts and most recently shirts all through Tra’s experience and direction everything is great quality material, great service and super quick delivery as well getting your new clothing to you very quickly!
A Dong and Tra are my “go to” to get those special clothes now.
Keep up the great work Tra and A Dong.

January 2, 2024
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Keith Hale,

Thank you for your continued trust and support! It's truly heartwarming to hear about your ongoing positive experiences with us at A Dong Silk.

We're delighted that Tra has consistently delivered exceptional service and guidance in crafting your bespoke clothing, ensuring quality and timely delivery. Your trust in us for your special clothing needs means the world to our team.

We'll continue striving to meet and exceed your expectations in every visit. If there's anything more we can do or if you have any special requests in the future, feel free to reach out. Thank you for making us your "go-to."

Best regards,
A Dong Silk Team

Rated 5 out of 5 stars

Superb experience

I ordered a suit online after putting in my measurements and received it in California a week later! Very impressed with the value, speed, responsiveness and customer service. I would recommend getting measured by a tailor for a perfect fit, although the tutorial videos are very helpful. Will definitely be buying from here again soon.

November 13, 2023
Unprompted review
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Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Kurt Beske,
Thank you so much for taking the time to share your fantastic experience with A Dong Silk! We're thrilled to hear that you had a superb experience ordering a suit online. It's wonderful to know that our efforts in providing value, speed, responsiveness, and excellent customer service have met your expectations.

We appreciate your recommendation regarding getting measured by a tailor for a perfect fit.

We look forward to serving you again soon and are grateful for your trust in A Dong Silk. If you have any further feedback or suggestions, please feel free to share them with us. We're committed to continuous improvement and ensuring that each customer has an outstanding experience.

Thank you once again for choosing A Dong Silk. We can't wait to have the pleasure of assisting you with your future purchases.

Warm regards,
A Dong Silk.

Rated 5 out of 5 stars

Satisfaction Guaranteed!

I recently purchased a custom-tailored suit from "A Dong Silk", and I was so satisfied that I bought 2 more suits within a few months of receiving my 1st order. I'm very pleased with the selection of fabrics and the attention to detail that went into my order and I'd highly recommend this company for a very satisfying shopping experience.

November 10, 2023
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Robe,

Thank you for choosing A Dong Silk for your custom-tailored suits, and we truly appreciate your fantastic review! We are delighted to hear that you not only enjoyed your first order but were so satisfied that you returned for two more suits within a short span.

Our team takes great pride in curating a diverse and high-quality selection of fabrics to cater to our customers' discerning tastes. It's wonderful to know that our attention to detail and commitment to craftsmanship shone through in your orders, providing you with a satisfying shopping experience.

Your recommendation means the world to us, and we are grateful for your trust and loyalty. We're thrilled to have had the opportunity to contribute to your wardrobe, and we look forward to serving you again in the future.

Best regards,
A Dong Silk Team.

Rated 5 out of 5 stars

Great value, speedy delivery.

I ordered a suit online for my son's job interviews and graduation. We followed the website videos to measure him. Just over a week later the suit has been delivered to my son's student flat. It fits him perfectly and is hardly creased. The cost, including delivery, was less than a high street off- the - peg suit in the UK. My son is very pleased. I highly recommend this tailor.

January 6, 2023
Unprompted review
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Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Martin Mackarel,

Thank you so much for taking the time to share your experience with A Dong Silk. We are thrilled to hear about your positive encounter with our services!

We're delighted that the suit you ordered for your son's job interviews and graduation was not only delivered promptly but also met your expectations in terms of fit and quality. It's fantastic to know that the online measurement process, guided by our website videos, resulted in a suit that fits him perfectly.

We understand the importance of special occasions like job interviews and graduation, and we are honored to have played a part in making those moments memorable for your son.

Thank you for recommending A Dong Silk. We look forward to serving you and your family again in the future.

Best regards,
A Dong Silk Team.

Rated 5 out of 5 stars

Great service

Great service. My whole family but clothes and robes from A Dong. Very happy with the level of service and the end result

December 1, 2021
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Steve,
Thank you for taking your time to write a great review. It has been our pleasure to work with you and your family. We want you to know that we truly appreciate your business and we're so glad to hear you were happy with our products, our team and our customer service.

As you were our value customer, we sometimes send you special notices regarding our Online promotion program. All your last measurement was saved in our database. If so please access to our website for online order or email info@adongsilk.com for any additional questions, we are here to serve you.
We hope to have another chance to serve you and expecting good things will come to you in the future. Thank you again and see you soon!

Best regards,
A Dong Silk

Rated 5 out of 5 stars

A good choice

Got a blazer from here. They listened carefully and provided a good quality garment. I would use them again.

November 24, 2021
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Andy,
Thank you very much for your review.
We always try our best to give 100% in satisfying our customers. We take great pride in our quality and workmanship. Thanks to your encourage, we continue to improve our skill to serve our customers better.

As you were our value customer, we sometimes send you special notices regarding our Online promotion program. All your last measurement was saved in our database. If so please access to our website for online order or email info@adongsilk.com for any additional questions, we are here to serve you.
We hope to have another chance to serve you and expecting good things will come to you in the future. Thank you again and see you soon!
Best regards,
A Dong Silk

Rated 5 out of 5 stars

No. 1 in old town

I heard about this store and searched many reviews for tails and these wonderful lady's at A Dong Silk were great. I was fitted and virtually picked the jacket up 24 hours later. Excellent service and quality with huge material selection and reasonably priced...

August 31, 2021
Unprompted review
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Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Ross Kerr,
Thank you very much for sharing your wonderful experiences with us through your review. Thank you for the lovely morale boosting review. It keeps us going and makes us work harder to satisfy all our customers. Very happy to read that you both very happy and satisfied with our products. We can't say anything more to persuade the customers to trust us because of you and your review.
We're so happy to hear that you had very good time with our staff.

As you were our value customer, we sometimes send you special notices regarding our Online promotion program. All your last measurement was saved in our database. If so please access to our website for online order or email info@adongsilk.com for any additional questions, we are here to serve you.
We hope to have another chance to serve you and expecting good things will come to you in the future. Thank you again and see you soon!

Best regards,
A Dong Silk

Rated 5 out of 5 stars

Highly Recommend

The staff were very helpful and welcoming to my entire family. They provided a wonderful suit and ensured that I was happy with the fit and fabric. I highly recommend this shop for all of your tailoring needs.

June 23, 2021
Unprompted review
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Reply from A Dong Silk Custom Tailor - Hoi An

Dear Rogello “Roy” Garcia,
Thank you for giving us a perfect rating and for recommending A Dong Silk to other travelers.
It has been our pleasure to work with you and your family. We want you to know that we truly your business and we're so happy to hear that you and your family were happy with our products, our team and our customer service.
Please take note that your measurement is saved in our database for online ordering.

As you were our value customer, we sometimes send you special notices regarding our Online promotion program. All your last measurement was saved in our database. If so please access to our website for online order or email info@adongsilk.com for any additional questions, we are here to serve you.
We hope to have another chance to serve you and expecting good things will come to you in the future. Thank you again and see you soon!

Best regards,
A Dong Silk

Rated 5 out of 5 stars

ADong best tailors

ADong had my measurements on file the last time we were in Vietnam and so I was able to simply reorder the same style. Excellent quality, great service! Very impressed

June 5, 2021
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Hiki Nedine Swann,
Thank you for your excellent review.
We're so happy to hear that you had very good experience with our staff. And you also were happy with our products and our customer service as well.
We enjoyed working with you and hope we can continue to have more opportunities to work together.

Best regards,
A Dong Silk

Rated 5 out of 5 stars

Excellent Choice For Custom Clothing

I was concerned about the potential for prolonged delay in receiving my order, but it arrived about 10 days upon completion of the order. The quality of the suits were superb. I did need to have the suits pressed because of wrinkles, but considering the price, not an issue. Customer service was prompt and helpful

May 14, 2021
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Howard Mintz,
Thank you for choosing our service and giving us your positive review.
We at A Dong Silk are always ready to help our customers with their desire and needs. We are happy to read you are very and satisfied with our products.
We hope to have another chance to serve you and expecting good things will come to you in the future.

Best regards,
A Dong Silk

Rated 5 out of 5 stars

10 Stars (if possible)!

I have ordered numerous items from A Dong Silk (both in person and online) since 2016. Custom made shirts, suits, suit separates and accessories like pocket squares. Everything has been of the highest quality. Most recently I ordered tuxedo's for all of my groomsmen. The staff at A Dong Silk were easy to work with and very understanding of all my questions and concerns. The gentlemen were all measured here in the USA and the data was emailed over to A Dong Silk. The suits arrived within 14 days or so of ordering and I was very happy with the speed with which they were made and shipped. However, the speed did not take away from the top notch quality of the finished product. A Dong Silk will continue to have a customer in me and I would recommend them to anyone looking to get a custom article of clothing made with a little personal touch.

September 16, 2020
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Paul,
We would like to sincerely thank for the time that you have spent with us. Your review is highly appreciated. Thanks to your encouraged comment, we continue to improve our skill to enhance our service.
We enjoyed working with you and hope we can continue to have more opportunities to work together.
Best regards,
A Dong Silk

Rated 5 out of 5 stars

The number one choice for tailored garments in Hoi An

I have visited A Dong Silk several times since 2014. I have always been delighted with the tailor-made suits I have purchased. The service is by no means rushed, often including a couple of additional measurement checks before the final garments are produced. I have also ordered additional suits to be made and sent to me by airmail once I left Vietnam. A rather good incentive to stay in shape! I highly recommend A Dong silk and hope to return there in the not too distant future.

July 6, 2020
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Simon Thornlley,
It was really a pleasure to see you, a loyal customer. Thank you for getting new clothes from A Dong Silk.
We always see that all our customers leave our shop happy and satisfied. We hope others will make up their minds where to get their clothes made when they visit Hoi An.
Recommendations like this are really important to us and thanks again for taking the time to review us.
We also pleased to welcome you back in the future.
Best regards,
A Dong Silk

Rated 5 out of 5 stars

Really great custom suits!

I visited A Dong Silk's store in Vietnam in 2017 and had several jackets and pants made. The service was very friendly and helpful in helping me decide what I wanted the clothes to look like. After a few years, all the items still look great! The stitching is solid, and the fabric quality is very good.

Since my first visit, I have ordered more clothes from A Dong Silk via their website and I have been very happy with the quality and fit of the clothes I receive. Ordering online is very simple, and their customer support is very quick to respond to any questions you have.

I think that having a suit or blazer that fits perfectly to your body is an essential for anyone. If you're looking for custom-made suits, then I highly recommend using A Dong Silk! My only complaint is I wish I could wear my suits more often!

May 1, 2020
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Peter Dirks,
Thank you so much for the great review.
It was our pleasure in serving you. We at A Dong Silk always do our level best in satisfying our customers with what they need. We are happy to read that you are very satisfied with our products and our services.
We enjoyed working with you and hope we can continue to have more opportunities to work together.

Best regards,
A Dong Silk

Rated 5 out of 5 stars

Adong are great

I first started using Adong 10 years ago when I was in Vietnam. Have purchased jackets and pants off them many times since for myself and friends. All have been excellent fitting, we all measured ourselves which was an easy process. I had Adong make the jackets for the groomsmen for my wedding.

April 27, 2020
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Michael Douglas,
Thank you for your review. We’d love to see your happiness with our service and products. We should pay attention carefully on your wedding outfit, because it was for your special days.
We enjoyed working with you and hope we can continue to have more chances to see you again.
Thank you for trusting, choosing us and being our loyal customer. We love to welcome you back and feel free to serve you in near future.
Best regards,
A Dong Silk

Rated 5 out of 5 stars

Great shirts, great service

I got shirts made here a few years ago when I visited Hoi An. They were made quickly and beautifully. I had a few fittings and on one I was worried about the fit, but the end result was excellent. So much so, I ordered more from Ireland and when they arrived they were perfect. Colleagues often tell me my shirts look great and ask me where I buy them. I recommend A Dong Silk highly.

April 24, 2020
Unprompted review
A Dong Silk Custom Tailor - Hoi An logo

Reply from A Dong Silk Custom Tailor - Hoi An

Dear Mr. Mike,
Thank you for taking your time to write the excellent review. It has been our pleasure to work with you. We want you to know that we truly appreciate your business and we're so happy to hear you were happy with our products, our team and our customer service.
We are looking forward to seeing your further order.

Best regards,
A Dong Silk

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