While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and expertise, which significantly enhances their activity experiences. The booking process is frequently highlighted as easy, intuitive, and efficient, making it simple for people to find and secure their desired activities. Reviewers also appreciate the excellent service and the overall positive user experience, often noting the smooth organization from booking to the activity itself. Many people found the locations splendid and the activities themselves to be exciting and memorable. However, some customers also noted issues with booking, such as activities being unavailable after payment or reservations being made for days when the activity was closed. A few people reported a lack of professionalism and accountability when problems arose, with some experiencing difficulties in getting their money back or receiving conflicting information. Additionally, a small number of reviewers mentioned challenges with communication, particularly regarding language barriers with instructors or unclear meeting point descriptions.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent organization and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the booking... See more

Location

Clients share positive opinions on location, frequently highlighting the beautiful and majestic scenery, such... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the smooth and seamless process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a last minute kayaking session on lake geneva. Was easy to find a session and book. Price was cheaper than paying local prices. When the time slot we had booked was unavailable they contacted m... See more

Rated 5 out of 5 stars

We used Manawa to book our kayak excusion in Tenerife. The location was splendid at the punta de teno where we started our journey. We saw los Gigantes which are spectacular. We could enjoy the snorke... See more

Rated 5 out of 5 stars

I had such a great time surfing with Manawa! The vibe was super friendly and relaxed, but also very professional. Booking was super easy and intuitive, and even when I had to make some changes it was... See more

Rated 5 out of 5 stars

Used Manawa to book my Raclette Rubber Boat Tour on Lake Brienz, Interlaken. The event was a magical experience with excellent food, wine and lovely scenery. Could not ask for more. The boat driver wa... See more


4.2

Great

TrustScore 4 out of 5

802 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10! Would recommend!

They were really easy to communicate with and responded quickly. The guide was great, with good humour and knowledge. He was also very easy to talk to and very positive. We have had our fair share with guides sick of their job, but our guide on this tour seemed to like his job and made us feel good. They also picked a crag based on our experience, and since we were the only two climbing, we got to climb alot. 10/10 experience, alot thanks to our great guide Gerhard.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Plenty of choice, easy booking, no hassle

Manawa provides extensive list of activities of the place I visited in South Africa.
I chose two activities which went very well. Booking was easy.

February 7, 2023
Unprompted review
Manawa logo

Reply from Manawa

Thank you so much for your comment! :) we love to know that our customers enjoyed their activity and every comment helps us to keep improving, we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

What an amazing day <3

What an amazing day! I felt absolutely safe every minute and loved every single moment of this beautiful experience!

November 22, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 1 out of 5 stars

Big scam

First they let my pay 478€ and than they say that than they say that instructor is not Available. I need my money back asap !
Next day i still didnt get my payment . If i dont get my money today I will open a file against the company and that will be a hearing in the lawsuit . I've already done that.

November 8, 2022
Unprompted review
Manawa logo

Reply from Manawa

Hello Thank you very much for your feedback
We are really sorry to her that your activity as not confirmed.

When indicating your payment details during the booking request process you’re providing us with a pre-payment authorization. This means that your bank takes a capture of the amount that the activity costs to ensure that the activity can be paid for. Only once the booking request is confirmed, the amount is released by your bank to us.

Imagine this process as if your bank is a hand. When you make your booking request the money is captured and held by this hand. Only when the booking is confirmed the hand will pass the money to us, the provider. If the booking doesn’t get confirmed the hand lets go of the money that is already in your account.

*If you’re paying via Paypal, you’re immediately debited, but also automatically reimbursed in case your booking is not confirmed or is cancelled.

“Book now” means that you are making a regular booking request by choosing a date and time. We’ll get back to you within a maximum of 48 hours to either confirm or reschedule your request.

Having said that is not necessary to threaten us because at Manawa we refund in 90% of the cases in less than 48 hours,only in some exceptional cases this can take a couple of days depending on cancellation policies or the instructor's positive response, If you contact us to our support email or over the phone we can take care of your request ASAP on the other hand we take quite seriously the defamatory public accusations. The procedure of your reservation is not a scam, you have to keep in mind that the activities you are booking are outdoor activities, which sometimes once booked we have to cancel for weather conditions or external factors and of course in these cases an immediate cancellation of the payment is made.

Rated 5 out of 5 stars

Dimitris the best instructor scuba…

Dimitris the best instructor scuba drive in Santorini, Caldera. He has a lot of experience. Very nice and makes you feel comfortable. Thank you so much Dimitris for this great experience in Santorini. THANK YOU. Manawa Top

September 9, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

Paragliding Porto da Cruz

The paragliding experience with Rui and Alicia is a must do when you are on Madeira. Great views, comfortable flight and guidance by two people who know what they are doing. Many thanks to them, obrigado! :)

September 3, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

Life time experience

Life time experience. Staff friendly and professional. They also speak English. We loved it ❤️

August 21, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

The sea kayaking tour from Pinarell…

The sea kayaking tour from Pinarello beach around nearby island was relaxed and fun for all our family group of teens and adults. We had time to swim and snorkel at a small beach on the island and then a short hike up to the Tower was interesting and a great viewpoint . Arthur was relaxed and made sure the group stayed together. The scenery was spectacular and I’d definitely recommend!

August 17, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

The best experience

My son and I had the best experience ever it was our 1st time skydiving and we will definitely do it again and again.Everyone’s service from booking to pilot and instructors was very professional fun and just the best. We loved everything including the tasty food from the restaurant.

August 11, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

Unforgattable days with Trace Adventures

Last year we did the Canyoning and the Hydrospeed activities at Trace Adventures. We really liked these. Michel and Raphael are two experienced instructors who take the time to explain it well and ensure you have a safe, unforgettable day. This year we did the Canoe kayak and Speleologie activity. Both were again super organised.
2 unforgettable days!
Thank you so much Michel, Raphael and Emma
Kind regards
Bas, Jennifer and Matz

August 8, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

An awesome experience with Milhail

This is your chance to fly like a bird! Milhail is an amazing intstructor who made this experience even more amazing. We got lucky that the wind wasn’t good in Santa Pola and we went to Agost where we had a much higher flight with a fabulous view. This is an experience you will never forget! I absolutely recommend it!

August 6, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

The best rafting experience!!

The Rafting on the Vorderrhein with Swiss River Adventure, organized by Manawa, was an impressive and unforgettable experience!! Great nature, nice rapids, very skilled guides. I did it with my 2 teens of 16 and 17y and they too enjoyed it very much. Top!!

August 4, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

Booked the Quad Excursion for the…

Booked the Quad Excursion for the family - I was a little worried that it would be too tame for my 2 sons (17 and 20) I shouldn't of worried, it was FAR from tame whilst still being controlled and safe at the same time. The Quads were powerful and well maintained, the course was challenging with amazing scenery, the stops were a much needed welcome to rest up and take in the awesome views... our instructor (Simon) was excellent, knowledgeable about the bikes, the route, the scenery, the local wildlife and the local history!
Def recommend and would do it again

August 1, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

Accommodating

Accommodating, polite and easy to communicate with even when they’re French native speakers.

July 30, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 1 out of 5 stars

They fooled us and kept out money

We contacted Manawa asking for some cayoning near Thonon les bains (France). They told us we could do canyoning 30 min away from Thonon and sent us an email with the info. We made the reservation and paid 171 euros (57 each) and then the cayoning guide sent us the canyon location. To our surprise it was two hours away from Thonon!! We called asking for a refund since it was too far for us and not what we agreed on the phone. They refused to refund and kept our money. Beware!

July 29, 2022
Unprompted review
Manawa logo

Reply from Manawa

Hello,

Thanks for taking the time to share this information.

On Manawa.com, our clients book outdoor activities and on the activity pages or during the booking process, customers are informed of the fact that the meeting point of an activity may change depending on weather conditions. As these terms and conditions are openly communicated to the client before booking, the provider is in his right to refuse a refund request when a client decides not to do an activity because the meeting point has been changed depending of weather.

If you need further information, please contact us via suport@manawa.com

Rated 2 out of 5 stars

Scam manawa pricing, awesome guide

The experience itself was awesome as i have written on the manawa website. Realy great, our guide was awesome too. But the price shown is a scam. It shows price 99 usd for one person and 136 usd for two. But the price is per person,not for the trip, so if you go alone you pay 99 usd, if you go in two people you pay 270 usd total. My fault is not checking twice, but the info about the price is written in a pop-up in small letters, purposefully hidden. 270 usd for a 2h trip is not worth it.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great family activity

Great activity, amazing service, fabulous guide, very good equipment.
Fantastic family activity enjoyed it very much.
Highly recommended!!!!!

July 22, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

Best memory

This experience will always stay in our memories ❤️ We booked online , everything was propelly explained to us , we even got lost and the girl at the phone was verry understanding and waited for us !
The instructors were friendly and we had good music !
We also had insta360 x2 with us and had the best video and photos 😍 the flight is actually chill and if you have a good grip and a waiste bag you can have your phone with you !

July 12, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

Rated 5 out of 5 stars

Super !!!

Sortie niveau 1 avec de supers moments, un guide d’enfer et des sauts sensas. Je recommande vivement.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly professional and friendly…

Thoroughly professional and friendly guides took us kayaking around the coast from Baracca beach and exploring the island of Portitxol with opportunities for a refreshing dip in the blue lagoon. All in all a very pleasant and enjoyable afternoon, would highly recommend the team.

June 25, 2022
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your comment!! :) we love to know that our clients have enjoyed their activity and every comment helps us to keep improving we hope to see you soon for a new adventure.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look