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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and expertise, which significantly enhances their activity experiences. The booking process is frequently highlighted as easy, intuitive, and efficient, making it simple for people to find and secure their desired activities. Reviewers also appreciate the excellent service and the overall positive user experience, often noting the smooth organization from booking to the activity itself. Many people found the locations splendid and the activities themselves to be exciting and memorable. However, some customers also noted issues with booking, such as activities being unavailable after payment or reservations being made for days when the activity was closed. A few people reported a lack of professionalism and accountability when problems arose, with some experiencing difficulties in getting their money back or receiving conflicting information. Additionally, a small number of reviewers mentioned challenges with communication, particularly regarding language barriers with instructors or unclear meeting point descriptions.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent organization and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the booking... See more

Location

Clients share positive opinions on location, frequently highlighting the beautiful and majestic scenery, such... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the smooth and seamless process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a last minute kayaking session on lake geneva. Was easy to find a session and book. Price was cheaper than paying local prices. When the time slot we had booked was unavailable they contacted m... See more

Rated 5 out of 5 stars

We used Manawa to book our kayak excusion in Tenerife. The location was splendid at the punta de teno where we started our journey. We saw los Gigantes which are spectacular. We could enjoy the snorke... See more

Rated 5 out of 5 stars

I had such a great time surfing with Manawa! The vibe was super friendly and relaxed, but also very professional. Booking was super easy and intuitive, and even when I had to make some changes it was... See more

Rated 5 out of 5 stars

Used Manawa to book my Raclette Rubber Boat Tour on Lake Brienz, Interlaken. The event was a magical experience with excellent food, wine and lovely scenery. Could not ask for more. The boat driver wa... See more


4.2

Great

TrustScore 4 out of 5

802 reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Due to flight issues to Bora Bora we…

Due to flight issues to Bora Bora we did not make it in time to our excursion. We contacted Manawa to cancel and receive a refund, they declined and did not send a refund. After a year the accounting team reached out and stated they were going to issue a refund, however since I got married my husband and I joined bank accounts and I closed the account we used to pay for the excursion. I let macaws know these details but they would not issue anything else but to the closed bank account. I got with my old bank and they did not find the refund and the refund was never received or returned. We went through claims and manawa still did not send the refund like I they said they would. Why even contact me about refunding me if you’re not gonna actually go thru with it. After getting a formal paperwork showing the money was never received from my bank and sending it to customer support they ghosted me. Would not recommend them for the chance of losing out on hundreds of your money.

April 5, 2024
Unprompted review
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Reply from Manawa

Hello!

I am very sorry for having such an experience! I have sent you a request asking for more information so that I could investigate your case and see for a solution.

Rated 5 out of 5 stars

Fantastic kayak tour starting in…

Fantastic kayak tour starting in Kardamili. No previous experience was needed. The guides were great - funny and attentive. The sea and nature was amazing, as it is in Greece. I would highly recommend this activity to my friends.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional & Unique Experience

From start to finish this experience was amazing! The instructor was really kind and informative. The beginning instructions were quick and swift so we didn’t waste time. It was safe on the kayaks and not once was I concerned or worried. I wouldn’t say it’s for all fitness types, certainly near the end my shoulders were aching so keep that in mind if you have any injuries or bad health and fitness. The secluded beaches were ASTONISHING and you get to spend decent time at both. You might see wild goats and if you’re patient and calm you can try and feed them some greens (their herbivores so only fruit or veg and greenery from the land). Remember to wear lots of suncream on your thighs and knees prior to getting in the kayaks at the beginning, I applied a little and I still burned haha!

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

E-bike in Hellesylt - by Uteguiden

Our cruise was docked 1.5 hours late, but the organization adapted perfectly - the meeting place was difficult to find - it was not clearly noted on the reservation - but they helped us well by telephone - the tour was beatiful and our guide Thomas did a more then perfect job !!

July 9, 2024
Unprompted review
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Reply from Manawa

Very happy to read that you had a great experience with Manawa! Thank you for your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

My first time paragliding-Awesome experience and I'm 77

I booked on line a paragliding appointment for 2 pm, the fourth of July. The meeting place was Doussard Parient just on the south end of Lake Annecy. Vender has a stand there with a sign to wait when they are in the air. The rep showed up on time, loaded us into van and took us up the mountain for the launch. While in the van the instructors gave briefings in French and English. I was the only American. My co-pilot briefed me about take off and landing. It was my first time. I'm 77. It was the most awesome thing I've done with my clothes on. I bought the ascent package which means after launching we went higher and higher. Tried to get a lool at Mont Blanc but it was clouded in. We did get very close to the mountains surrounding the lake. I heard marmots whistling and saw mountain goats. My instructor Steffan was incredible explaining all the scenery and how the paraglider responds. I was up about an hour and we had a stick it landing at doussard. Steffan used a go pro and recorded the trip and then downloaded it to my phone. Highly recommend this experience

July 4, 2024
Unprompted review
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Reply from Manawa

Very happy to read that you had a great experience with Manawa! Thank you for your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

Everything was great 👍

June 17, 2024
Unprompted review
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Reply from Manawa

Very happy to read that you had a great experience with Manawa! Thank you for your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

A perfect evening

A perfect evening: all the family, including our dog :) on a boat, with a very welcoming instructor and the dolphins around in the sunset light! Thank you for this amazing Croatia souvenir!

July 11, 2024
Unprompted review
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Reply from Manawa

Very happy to read that you had a great experience with Manawa! Thank you for your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

The mamma Mia boat trip was very good…

The mamma Mia boat trip was very good especially when the dolphins swam alongside the boat . The only thing I was disappointed with was having to pay another 15 euros each to go to the church which appears in the film

May 21, 2024
Unprompted review
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Reply from Manawa

Very happy to read that you had a great experience with Manawa! Thank you for your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

Coasteering adventure

Booked a coasteering activity with Manawa in Mallorca, Cala Ratjada. The staff were experienced, friendly, supportive and made sure not to push anyone beyond what they were comfortable with. Scenery was absolutely stunning, peaceful and quiet, with crystal clear waters. I also appreciated how careful the leaders were to clean up the coast as we went (they brought a bag to collect any rubbbish/fishing nets they come across). If you're looking for an afternoon to spend scrambling, swimming and leaping from cliffs in beautiful scenery, this is definitely for you.

July 5, 2024
Unprompted review
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Reply from Manawa

Very happy to read that you had a great experience with Manawa! Thank you for your feedback and hope to see you again in the future.

Rated 1 out of 5 stars

Manawa is a terrible organisation

Manawa is a terrible company. I have a boat which I rent during the summer. They contacted me and said "c'mon rent with us, make some kind of a trip and we will advertise it for you". Ok, i filled all the forms they provided, and sent them the trip details. Then they told me that my trip is too expensive for my country and that I have to lower the prices? I was like are you serious, but ok I can do it once and I lowered the prices for them (by the way they want a 23% comission for doing this, which is quite expensive from their side). After I again lowered the prices they said that it is again higher then THEY (??) expect for my country?? And that I have to be happy working for them for a LOWER price then I am used to?! Can you imaginde the audacity?! Well I think you can guess what I told them....they want the lower prices from me, so that they can get their %, and they dont care if I will make any money or not. Well sc... you Manawa.

June 20, 2024
Unprompted review
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Reply from Manawa

Hello! Thank you for your feedback and I am sorry to read about your experience.

As we work to expand our catalog and better meet customers' needs, we continuously search for new providers to collaborate with. In fact, we have partners that have been successfully working with us for years, and it's surprising to read such a negative review.

However, based on what you are saying, it seems that there was a misunderstanding: the goal was not to make the trip cheaper, but to offer alternatives that could attract a diverse range of customers with varying budgets. Offering only high-priced products might not generate enough visibility to drive sales. However, if you do not agree with the proposal, you don't have to work with us.

We are here to advise and find solutions that meet everyone's expectations. We apologize if our message was unclear or upsetting. We wish you all the best!

Rated 5 out of 5 stars

Fantastic kayaking adventure in…

Fantastic kayaking adventure in Mallorca! Mo from Mallorca Extreme Sports was an awesome guide and showed us a great time. Kayaking in the Mediterranean, snorkeling off of a small island, mini hike to the top of that island, then a 24 meter cliff jump! Beautiful scenery and perfect way to start off our vacation!

June 3, 2024
Unprompted review
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Reply from Manawa

Thank you for the feedback! Very happy to see you enjoyed it :)

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