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AdRoll Reviews 

186
•
TrustScore 1.5 out of 5

1.6

Software Vendor
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Rated 1 out of 5 stars

We were just charged A$540 for a service we haven’t used in over a year. No active campaigns. No meaningful engagement. And no warning. I’ve reached out to support and was told a refund isn’t p... See more

Rated 1 out of 5 stars

We tried to place ads using Ad Roll and were declined as too adult. We sell men's underwear that may show an exposed rear. Their own blog shows how succesful they were and gave an example to an onli... See more

Rated 1 out of 5 stars

They promote a no minimum ad spend. We wanted to try AdRoll so we scheduled a meeting for our agency with a list of questions sent a day prior. They replied 20 minutes before the meeting canceling due... See more

Rated 1 out of 5 stars

I left them 5 1/2 years ago as their services become outdated. Today, apparently out of financial desperation, they are trying to charge an old card for fake invoices. Stay away from this bankru... See more

Company details

  1. Software Vendor
  2. Media Company

Written by the company

AdRoll is a multi-channel advertising platform built for growth-minded marketers. With powerful AI, flexible campaign tools, and seamless integrations, AdRoll helps mid-sized businesses turn complexity into clarity and clicks into customers. The AdRoll platform delivers full-funnel performance through integrated advertising, cross-channel attribution and audience insights, supporting marketers across industries including ecommerce, technology, financial services, education, and more. For B2B teams, AdRoll ABM extends these capabilities with account-based precision, multi-touch campaigns, and real-time buyer intelligence. Backed by nearly 20 years of data and award-winning support, AdRoll enables marketing teams to advertise smarter, move faster, and achieve more, all from one place.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

186 reviews

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1.6

All reviews

(186)

1 review in the last 12 months

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Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. I waste 3 days to setup account, campaign, ads, they even require me to setup my CC details and only after that suspend my ads and campaign, coz we are Law firm. Are you kidding me? There are a lot of Law firms, who have account with Adroll.
Few words about customer service: no phone communication, email and chat (just basic answers), sometimes response time is >48 hours. Waste of my time :-(

August 6, 2020
Unprompted review
Rated 4 out of 5 stars

Solid ad platform

Solid ad platform. Missing only a couple of features that the bigger platforms have. A lot better than many others I have tried. Would recommend to anyone wanting trustworthy stats and reach some sites that Google can't.

February 24, 2020
Unprompted review

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