Wonderful experience. Very friendly, informational, willing to work with you. You can even write my name down (Jonas Ballman), as the person that referred you. Dont forget to make your payments.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was great she got me out in a timely manner and was able to answer all of my questions
Company replied
The Staff are always informative & very professional with just enough personal touch to make you feel like they truly care for you
Company replied
It was awesome
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1943 East Prospect Rd., 44004, Ashtabula, OH, United States
- 440-992-3100
4.5
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The customer service was great she got…
The customer service was great she got me out in a timely manner and was able to answer all of my questions
July 22, 2023
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Help me threw the whole process.
July 11, 2023
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Highly Recommend
Wonderful experience. Very friendly, informational, willing to work with you. You can even write my name down (Jonas Ballman), as the person that referred you. Dont forget to make your payments.
July 7, 2023
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
You are giving my information out and I…
You are giving my information out and I don’t want it out.
May 9, 2023
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
-Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
The Staff are always informative & very…
The Staff are always informative & very professional with just enough personal touch to make you feel like they truly care for you
May 6, 2023
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Awesome
Very nice and helpful. Made things easy and we're very kind.
December 23, 2022
Unprompted review
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Just great people that work there
November 23, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The staff was very helpful and…
The staff was very helpful and friendly. They were joking with me and made me feel welcome.
October 14, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Louise and her co worker we’re fast…
Louise and her co worker we’re fast amazing and got me what I needed quickly to fix my car I’m so greatful 🧡
August 8, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always helpful, fast serviced
I have always had understand of my finances that I need small payday loans, done this because of bank harassment wanting money that doesn't I can pay for to my payday.
August 8, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Appreciate Carmen’s cordial demeanor.
July 1, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great service under pressure!
Visited my local (Ashtabula, Ohio) location. On this day they were short staffed ( I assume) because there was only one young lady by the name of "Louise " working that day. The inside lobby was quite busy as well as the phone ringing nonstop. "Louise " was able to maintain being professional, kept her wit, an even able to have a sense of humor, cracking a few jokes now and then under the pressure. Great employee!
June 30, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I really appreciate the time and…
I really appreciate the time and wonderful customer service that I had received and I will recommend your service to all in need of the great services that you provide
June 13, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
THEE EASIEST small short-term loan…
THEE EASIEST small short-term loan company. Great rates and awesome customer service. For someone with not so great credit, these guys got me out of a bind and didn't rip half my paycheck out of my hand. If I could give 10 stars, I would!!
Definitely recommend!!
March 26, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Girls of Advance America.
Pam, Carmen and Louise always greet me by name and with a smile. My business is taken care of quickly and with courtesy.
March 23, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Quick and easy.
February 6, 2022
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thank you for being so fast very…
Thank you for being so fast very professional very nice very kind
January 27, 2022
Unprompted review
Reply from Advance America - Ashtabula - 1943 East Prospect Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Good people.helpful.friendlyrates r…
Good people.helpful.friendlyrates r high.bur if you need it..well.hi to all the ladies there.your friend Betty M.asht oh office
January 3, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.