Great customer service. Quick and prompt service. Very knowledgeable and knows her stuff. She was very polite, nice, and helpful... 🙂
Company replied
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Very helpful you can borrow from them from the website and in store so it helps not going to another place and I wish I had known sooner but I know now.
Company replied
Wonderful staff, quick and easy. The convenience of doing the payback on line and with a debit card and did I say customer service was top notch
Company replied
The customer service was great the lady's were friendly and was passionate at what they were doing and because I can't here and my voice is horse they were patient with me
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
15238 Isabella Dr., Ste. B, 49307, Big Rapids, MI, United States
- 231-796-0576
4.8
Excellent
57 reviews
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It was backed up but she did a…
It was backed up but she did a wonderful job trying to get everybody taken care of!!!
April 5, 2023
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Everyone was friendly and great!
November 17, 2022
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
These ladies in Big Rapids store are…
These ladies in Big Rapids store are phenomenal and go way out of their way to assist.
November 18, 2022
Unprompted review
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I was having issue's online the evening…
I was having issue's online the evening before, I called the lady working was very helpful & kind. The next morning I went in and both ladies working were very informative & kind!
November 11, 2022
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I was upset when the Cadillac store…
I was upset when the Cadillac store closed and having to drive to big rapids but the staff are amazing there! They go above and beyond and are very knowledgeable about their products.
November 2, 2022
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The lady staff was quick and…
The lady staff was quick and professional and very appropriate friendly. She appeared to be the only staff there that day, and WOW she handled everything.
July 15, 2022
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
it was fast and easy
June 11, 2022
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Wonderful place Jackie is the best
May 15, 2022
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very satisfied
July 12, 2021
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Best place in town!!!
July 2, 2021
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
You are always awesome.
December 8, 2020
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Thank you for your response and comments regarding our services. We appreciate your business!
Always get friendly customer service in…
Always get friendly customer service in Big Rapids and very professional
May 1, 2020
Unprompted review
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Your business is important to us, thank you for your response!
Very friendly
Very friendly, professional employees. They call me by name and have never made me feel bad for needing financial assistance.
Excellent people at the Big Rapids office.
April 19, 2020
Unprompted review
Reply from Advance America - Big Rapids - 15238 Isabella Dr., Ste. B
Your business is important to us, thank you for your response!
She has always been cheerful and calls…
She has always been cheerful and calls me by my first name.
March 4, 2020
Unprompted review
first time
I had never done any sort of cash advance. I walked in and was given all the information I needed. I had my loan in under 15 minutes. The woman working was very polite and informative.
February 24, 2020
Unprompted review
Big Rapids Office
Jackie at the Big Rapids store is great. She's extremely helpful, has a great personality and knows her "stuff." If anyone is looking for a loan, I'd highly recommend visiting this office.
January 31, 2020
Unprompted review
Great costumer service
Great costumer service. Speedy and quick... Thank you very much
September 9, 2019
Unprompted review
Amazing customer service and easy
Amazing customer service and easy. Will definitely recommend.
August 28, 2019
Unprompted review
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