Walked in at 5:36pm. The beauty that assisted me, THE MANAGER. Her customer skills N helpful Attitude was 110%. I asked for the Manager, to applaud her. She smiled N said, I AM the Manager. If you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Walked in at 5:36pm. The beauty that assisted me, THE MANAGER. Her customer skills N helpful Attitude was 110%. I asked for the Manager, to applaud her. She smiled N said, I AM the Manager. If you... See more
Company replied
The two young ladies were very helpful patient and explained everything with great detail I would definitely recommend advance America specially this store to my friends and family. They got my busine... See more
Company replied
Not only are the girls warm and welcoming, they are true professionals who are courteous, informative and respectful. The office is always clean and presentable. And I can always count on a reminder p... See more
Company replied
Advance America has the most helpful and knowledgeable employees I've ever seen, they take the time to explain everything if you have questions and make you feel at ease. I'm older and not technica... See more
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
280 E. Sepulveda Blvd., 90745, Carson, CA, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Advance America - Carson - 280 E. Sepulveda Blvd.

Reply from Advance America - Carson - 280 E. Sepulveda Blvd.
Getting laid off is never easy but in times of covid financial issues have been very common for me in the 8 months of this pandemic. Gaby was helpful from the moment I walked in. Pleasant, professional and kind. My cellphone was not allowing me to get the documents needed and she was very patient and understanding. She did an amazing job getting me in and out. I was very satisfied and it was my first time there.

Reply from Advance America - Carson - 280 E. Sepulveda Blvd.
Workers are always kind and friendly. Person who helped me was from old Harbor City Office. She has good people skills and is very good at her job. I have never seen her in a bad mood. I have obtained over 20 loans and she has assisted me on at least ten of them.Nerd to hire folks like her. Customer service is important and she gets it. Keep up the good work!

Reply from Advance America - Carson - 280 E. Sepulveda Blvd.
The person that helped me with my payment and reloan was very kind and helpful. I'm over had stroke a few years ago and sometimes it's hard to use the pad. She was so patient. She spoke loud enough with no hint of this old lady. I truly appreciated her kindness.

Reply from Advance America - Carson - 280 E. Sepulveda Blvd.

Reply from Advance America - Carson - 280 E. Sepulveda Blvd.
I always have good experience when I walk in to the branch office, but I had a very bad experience when I did it online. I'll never do it again.

Reply from Advance America - Carson - 280 E. Sepulveda Blvd.
Wow, I'm so impressed by the ease of how things work now - using bank apps instead of having to print statements or take pay stubs and being able to pay and reborrow with debit card. It's totally awesome!
They are really a company I recommend them
Great Custmer service in the Csrson location on sepulveda blvd.
GOOD SERVICE JUST NEED MORE PEOPLE TO HELP CLIENTS.
The staff are very respectful, patient, professional, and kind. I especially like Ms. Laura who initially assisted me when i walked through the doors. Keep up the good work Advance America of Carson...you ROCK!
Very good service in and out very quick and friendly personal.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.