Ya'll made everything easy and customer service reps actually speak English because they are based in the U.S.. Very nice and understanding, not to mention really helpfull. Thanks and keep up the grea... See more
Company replied
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It was the most amazing experience I have ever had at a Loan place.(Haven't been to many).But both of the assistants were the best I have ever experienced.They were kind,caring and helpful,very fast a... See more
Company replied
Everything was very straightforward. Michael Hall was very helpful and knowledgeable. The convenience of having the loan put directly on my banking account.
Company replied
Thanks to Arletha, I can now make it to pay day. She made the process so quick and easy and she was so nice! Thanks so much!
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
5250 Brainerd Road, Ste. 102, 37411, Chattanooga, TN, United States
- 423-855-1903
4.4
Excellent
53 reviews
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Thanks to Arletha
Thanks to Arletha, I can now make it to pay day. She made the process so quick and easy and she was so nice! Thanks so much!
February 11, 2026
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your response and comments regarding our services. We appreciate your business!
Arletha was great
Arletha was great! I would recommend Advance America to everyone!
January 21, 2026
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
We're happy to hear that you had a great experience! Thank you for recommending us; we appreciate your positive feedback and your support.
great customer service
great customer service. really cares about her customers. highly recommend Rebekka at Advance America
January 6, 2026
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
We appreciate you taking the time to leave us this positive feedback! We're happy to hear that you were pleased with our team and their customer service.
Rebekka and Arletha were extremely…
Rebekka and Arletha were extremely sweet and knowledgeable they really know they’re stuff
November 20, 2025
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the team's knowledge and helpfulness. Thank you for your feedback.
I haven’t gotten any money yet.
I haven’t gotten any money yet.. said it would drop today
November 16, 2025
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
We regret that your payment has not arrived as expected. Our records show that you completed your loan on Saturday, November 15, 2025, at 5:37 PM. The ACH funding is scheduled to be deposited by the close of business on Monday, November 17, 2025.
Areletha is great
Areletha is great. Great community service i refer her to anyone
November 14, 2025
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
We appreciate your positive feedback. We are happy to know that we could provide the assistance that you needed. Thank you for your recommendation.
It was the most amazing experience I…
It was the most amazing experience I have ever had at a Loan place.(Haven't been to many).But both of the assistants were the best I have ever experienced.They were kind,caring and helpful,very fast and Understanding and very quick,I was in and out of the loan place in about 25 minutes.(Out of Ten I would give 20).Thank you so much and look forward to working with you all.God Bless.
July 4, 2025
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The experience I had with this company…
The experience I had with this company was excellent the people were so nice and professional and it didn't take long at all I will certainly love to do business with them again 😀
July 1, 2025
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Rebekka and Celina were a wonderful…
Rebekka and Celina were a wonderful help explaining the process and my payments
April 8, 2025
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your kind review. We're so glad you had a positive experience and that our team was able to explain the process clearly. We strive to provide the best customer service and appreciate your feedback.
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Easy peasy
Ya'll made everything easy and customer service reps actually speak English because they are based in the U.S.. Very nice and understanding, not to mention really helpfull. Thanks and keep up the great work
April 3, 2025
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your kind words. We appreciate your feedback and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are committed to making the process as easy and efficient as possible.
Great experience great customer service…
Great experience great customer service very helpful ladies in the office
April 1, 2025
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your kind words! We're thrilled to hear you had a positive experience and appreciate your feedback about our team. We strive to provide excellent customer service and are committed to creating a helpful and welcoming environment for our customers.
Requested a loan
Requested a loan, n got it n my account B4 they said it would arrive. There's so on things here. N the payments, R much lower than I expected. They Rock!!
March 17, 2025
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
We appreciate your feedback and are thrilled to hear that you received your loan earlier than expected. We strive to make the loan process as smooth and efficient as possible for our customers. We're also glad that you're happy with the lower payments. We're dedicated to providing our customers with the best possible experience.
Made it so easy for me to get funded…
Made it so easy for me to get funded quick. Explained everything I needed to know in an easy way. Highly recommend!
January 7, 2025
Unprompted review
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Never got the money
December 25, 2024
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-479-2026. Thank you.
Great people at this location!
Extremely pleasant atmosphere; as well as pleasing personalities. Thanks for always being professional.
May 22, 2024
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Friendly courteous helpful ladies
Friendly courteous helpful ladies
Pleasantly pleased with the service
April 9, 2024
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Erica was so pleasant and nice she even…
Erica was so pleasant and nice she even called me after i had left to tell me there had been a mistake.
November 19, 2023
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great service
Everything was very straightforward. Michael Hall was very helpful and knowledgeable. The convenience of having the loan put directly on my banking account.
August 11, 2023
Reply from Advance America - Chattanooga - 5250 Brainerd Road, Ste. 102
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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