I had a great experience with what's her name Brittany on colerain avenue. She was very helpful and was very sure that I understood the information that she was giving me on my loan. She had a great p... See more
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I like the fact that I don't have to pay all the money back at one time but what I don't like is that if I run out the money that I borrowed I can't borrow another hundred until I pay back what I borr... See more
Company replied
When I go into any company I expect to be treated with respect don't want to see the person face looking like don't want to be there.every time I have been in the store on colrain pleasant straight to... See more
Company replied
The Women that work there they are great just wonderful they are so nice and very helpful and patient a... See more
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Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
8320 Colerain Avenue, 45239, Cincinnati, OH, United States
- 513-923-2247
4.9
Excellent
127 reviews
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Always a great experience when I visit
Always a great experience when I visit. The young ladies are very helpful and nice.
May 6, 2025
Unprompted review
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
We appreciate your kind words! We're thrilled to hear you had a positive experience and that our team was helpful. We strive to provide excellent customer service and are glad to hear we met your expectations.
The in Kentucky on Turfway
The Women that work there they are great just wonderful they are so nice and very helpful and patient and kind I can't say enough nice things about them they are so friendly.
April 9, 2025
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
We appreciate your kind words! We are glad you had a positive experience with our customer service team. We strive to provide excellent customer service and are committed to creating a friendly and helpful environment for our customers.
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
We're so glad to hear you had a positive experience. We appreciate your kind words about Cami and Brittany.
Always friendly and helpful
Always friendly and helpful. Highly recommend.
January 23, 2025
Unprompted review
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Helping people get what they need
They help me when I needed it most I will always use AA n refer friends everyone is polite and friendly and answer all my questions. Keep up the good work
October 31, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
the customer service rep
the customer service rep. was awesome. We had the computer shut down and they knew exactly what to do.
July 20, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cami was the kindest
Cami was the kindest, most understanding person, she helped my sister and I. I highly recommend this place to everyone. Very , courtesy, understanding, people. Cami was the best. She was very helpful. Thank you so much.
July 11, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Brittany helped me in my time of need
Brittany helped me in my time of need. Wonderful service.
June 13, 2024
Unprompted review
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast friendly service
May 15, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
When I go into any company I expect to…
When I go into any company I expect to be treated with respect don't want to see the person face looking like don't want to be there.every time I have been in the store on colrain pleasant straight to the point and I'm out that's why I gave it 5
May 1, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I came in a half hour before closing…
I came in a half hour before closing time on a Friday and asked if I was too late to reborrow. The ladies were so pleasant and efficient. They had me in and out of there in 20 minutes.
April 27, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cami and Brittany are the absolute best…
Cami and Brittany are the absolute best great customer service and always friendly and welcoming.
March 26, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very frustrating and not helpful. I paid one loan off to request another to only be offered the same amount I requested the first loan I took. How is that make any sense!!!
Horrible, I received my first loan and paid it off in full, and then went back to loan again, and they only gave me the same amount that I had just loaned and paid back! So Why have a loan company if you’re not going to let people that have paid their loan off the first time receive more, doesn’t make any sense to me!!!
January 17, 2024
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Advance America values your business and abides by guidelines established by Federal, State and local regulator in association with our products.
My visit was quick and easy
My visit was quick and easy. The girl who waited on me was very professional and super nice also told me a quicker was to get cash instead of driving a long way since my location closed. Thank you!
December 23, 2023
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Caring and understanding Young lady
Young lady was patient with me I had to call my bank to get my deposit amount.
December 3, 2023
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
She was very helpful. Kind and went over all the information to be sure that I understood it. That was greatly appreciated
I had a great experience with what's her name Brittany on colerain avenue. She was very helpful and was very sure that I understood the information that she was giving me on my loan. She had a great personality which normally when you come to loan places a little nervous. She was awesome.
November 28, 2023
Unprompted review
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day
Reply from Advance America - Cincinnati - 8320 Colerain Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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