Melissa made the process easy and comfortable. I went on Saturday June 3rd to the office on Lorain Rd. Asking for a loan is never easy, but with Melissa the process was easy. I received Cash but she d... See more
Company replied
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Melissa and the supervisor scott were very professional and nice I was also very satisfied with the loan and payment arrangement I received. I’ll definitely be referring all of my friends here as we... See more
Company replied
I really like advance America. They have helped me an awful lot and I really appreciate them. What times are tough they have come through for me and I’d like to be a long-standing customer with them.
Company replied
The person who helped me was efficient, thorough, and friendly. Honestly her whole customer service approach was the best part of the process. She’s an all star!
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
13708 Lorain Rd., 44111, Cleveland, OH, United States
- 216-941-5361
4.6
Excellent
47 reviews
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They are the best best Customer service…
They are the best best Customer service I have experience
December 15, 2020
Reply from Advance America - Cleveland - 13708 Lorain Rd.
Your business is important to us, thank you for your response!
I was very happy with the…
I was very happy with the professionalism and knowledgeable customer service
December 4, 2020
Reply from Advance America - Cleveland - 13708 Lorain Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
I visited the w.138th office due to an…
I visited the w.138th office due to an urgent need. Marie was very helpful and understanding. She took care of me quickly and was very friendly and personable. I really enjoyed the exchange.
October 9, 2020
Unprompted review
Reply from Advance America - Cleveland - 13708 Lorain Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
Great customer service
Sue was extremely attentive and she explained everything thoroughly. I would highly recommended Advance America
July 24, 2020
Unprompted review
Reply from Advance America - Cleveland - 13708 Lorain Rd.
Thank you for your response and comments regarding out services. We appreciate your business!
Very helpful
July 5, 2020
Unprompted review
Reply from Advance America - Cleveland - 13708 Lorain Rd.
Your business is important to us, thank you for your comment!
Everyone was ever helpfull and nice to…
Everyone was ever helpfull and nice to me.Thank's everyone
April 10, 2020
Unprompted review
Reply from Advance America - Cleveland - 13708 Lorain Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
Amazing service!!!
Amazing service!!!! Very easy process... recommending to all !!
March 22, 2020
Unprompted review
Reply from Advance America - Cleveland - 13708 Lorain Rd.
Your business is important to us, thank you for your response!
Fast and friendly service
Fast and friendly service. If the situation ever arises again I will definitely choose advance America again
March 17, 2020
Unprompted review
I can't remember the young lady name…
I can't remember the young lady name but she was very helping and the process was rather quick.
March 11, 2020
Unprompted review
Excellent customer service!!
February 15, 2020
Unprompted review
Customer service was was excellent
Customer service was was excellent. I didn’t feel pressured. The.person that waited on me was both professional and patient .
December 14, 2019
Unprompted review
The ladies there were very nice and…
The ladies there were very nice and professional.
December 10, 2019
Unprompted review
Great Experience!
I have been dealing with Advance America for about 10 years, off and on, and I have always had a good experience with them.
December 6, 2019
Unprompted review
Professional
Professional, fast and friendly service every time with every representative.
November 1, 2019
Unprompted review
Love Advance America is good for me the…
Love Advance America is good for me the people is really good nice big he full
August 17, 2019
Unprompted review
Employees were kind and new how to do…
Employees were kind and new how to do there jobs answer my questions and was very helpful.
May 13, 2019
Unprompted review
Good customer service
The customer service was very professional. All the ladies were very nice. The store was very clean and organized.
May 11, 2019
Unprompted review
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