The team at work here are an amazing group. My application was quick, processed faster than I expected. The only issue I see is the percentage rate on the loan. It is steep and could/should be lower t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They helped me the best way they could and it took only 10 mins upon arrival. Ladies were very nice miss Amanda and the cute young lady that was at the desk. Very pleasant would definitely recommend t... See more
Company replied
Right from the start my experience was quick and painless. I was happily surprised in the immediate response I was given. My loan was approved and the money went to my bank right away which gave relie... See more
Company replied
i have been Advance America Customer for more years than I can remember and it has always been a great experience. The personnel are always helpful and fast in the loan process. Both of the Kathys ar... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1310 SR 331, Unit 103, 32435, DeFuniak Springs, FL, United States
- 850-892-0122
4.7
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My payback date is always set a day…
My payback date is always set a day early then when I get paid, there's always problems logging in, and this time I had to wait an extra day and because of it took the chance that bills were going to be paid late.
February 19, 2026
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at (888) 479-2026. Thank you.
The team at work here are an amazing…
The team at work here are an amazing group. My application was quick, processed faster than I expected. The only issue I see is the percentage rate on the loan. It is steep and could/should be lower than what it is especially on repeat customer
January 20, 2026
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
We're glad you had a quick application process. We appreciate your feedback on the loan percentage rate, especially as a returning customer. We'll review our rates. Thanks for your time.
The lady that helped me was so kind and…
The lady that helped me was so kind and fast,great customer service!!
December 6, 2025
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
We appreciate your positive review. We are happy to hear that you received great and fast customer service. We are glad we could help you.
Cathy was VERY HELPFUL!The best…
Cathy was VERY HELPFUL!The best experience I've had with advance pay. Thanks Cathy you rock💪❤️
December 4, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad we could be helpful. Thanks for your feedback!
i have been Advance America Customer…
i have been Advance America Customer for more years than I can remember and it has always been a great experience. The personnel are always helpful and fast in the loan process. Both of the Kathys are wonderful.
October 16, 2025
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cassie the manager had the best…
Cassie the manager had the best customer service strongly recommend
October 6, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
We appreciate you sharing your positive experience. We are committed to providing excellent customer service and are so happy we met your expectations.
Cathy was great to work with
Cathy was great to work with, very knowledgeable and efficient.
October 2, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cassie and Cathy were very pleasant to…
Cassie and Cathy were very pleasant to do business with
September 26, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
We're happy to hear that you had a pleasant experience. Thank you for sharing your positive feedback with our team!
Very pleasant quick and easy process
September 22, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
We are happy to hear that your experience was quick, easy, and pleasant. We appreciate your positive feedback and thank you for your time.
Ur team member was excellent even tho…
Ur team member was excellent even tho she was short staffed friendly curtious respectful
September 18, 2025
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Easy process
Easy process, friendly service. I would recommend Advance America!
September 19, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cassie the manager was helpful
September 18, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Cassie was super friendly quick and…
Cassie was super friendly quick and pleasant
September 18, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cassie is the best
September 17, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great customer service from Cathy and…
Great customer service from Cathy and Cassie!!
September 16, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cassie and Cathy were great
Cassie and Cathy were great! Super friendly and easy to deal with
September 15, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Cassie and Cathy are always super…
Cassie and Cathy are always super friendly and easy to deal with
September 13, 2025
Unprompted review
Reply from Advance America - DeFuniak Springs - 1310 SR 331, Unit 103
We appreciate you taking the time to share your kind words. We are so glad that you find our team members friendly and easy to work with!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.