My on line borrowing process is pretty much customer friendly. My pay date has been corrected at least twice. So double check loan repay dates to correspond.
Company replied
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See what reviewers are saying
I will continue to use the Groesbeck location the ladies there are 100% kind, welcoming, super friendly, they are fast and efficient. If you are having a bad day you will walk out of there laughing an... See more
Company replied
I am almost 80 years old and I’m from the old school which means customer service means a lot to me and the young ladies at the branch that I go to they’re always professional polite and I always rece... See more
Company replied
I actually love you guys! I’m treated with such respect. I don’t feel bad for needing a little help between paychecks. You make it easy to apply without shame, and without hurting my credit! I’ve been... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
31900 Groesbeck Highway, 48026, Fraser, MI, United States
- 586-415-1495
4.8
Excellent
65 reviews
Asks customers to review
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The ladies here do a fantastic job your…
The ladies here do a fantastic job your in and out quick and happy
January 4, 2022
Great Service
The new loan process is so much easier and as always the service we received was great! Advance America has always been there when we needed them.
December 9, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have been a loyal customer
I have been a loyal customer. I finally earned the payment plan and paid that as well. I then take another loan and am not offered the payment plan. Now i am forced to repay the entire amount and no further ahead. I am totally disappointed and will no longer be using your services. Darlene C
April 10, 2021
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Advance America values your business and abides by guidelines established by Federal, State and local regulator in association with our products.
Your service is a life saver
Your service is a life saver! Regardless of what branch I go to, your representatives are polite, friendly, helpful, caring and compassionate. The changes you've made over the last year with now having electronic signatures and being able to transfer money back and forth with a debit card has streamlined a previously time consuming process. It's soooo much better! And securing a loan on your website is a wonderful alternative if you can't make it into a branch! Only takes minutes and again, total life saver! If I could make any suggestions at all, it would be to develop a mobile app, with fingerprint login. Otherwise, your company is outstanding!
January 23, 2021
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Joseph: Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Hard to set up repayment date on line
Hard to set up repayment date on line. However, in person - staff very helpful and polite.
December 25, 2020
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Your business is important to us, thank you for your response!
Excellent customer service
Excellent customer service. Very Understanding and Professional.
December 25, 2020
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Your business is important to us, thank you for your response!
Manager Sandra was very polite
Manager Sandra was very polite and helpful. She helped me through the new process you have set up since i was last in back in Feb 02. I will be back.
December 19, 2020
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Thank you for your response and comments regarding our services. We appreciate your business!
I’ve tried so many times to pay online…
I’ve tried so many times to pay online and every time it won’t bring up my account it keeps saying that it’s not right and it is
December 18, 2020
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.
Friendly staff and fast!
October 31, 2020
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Thank you for your response and comments regarding our services. We appreciate your business!
I always have a good experience when I…
I always have a good experience when I use your company!! No matter if I go online on into the store. Very satisfied and would recommend to others
July 4, 2020
Unprompted review
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Your business is important to us, thank you for your comment!
Always great customer service.
July 4, 2020
Unprompted review
Reply from Advance America - Fraser - 31900 Groesbeck Highway
Your business is important to us, thank you for your comment!
I so appreciate my neighborhood Advance…
I so appreciate my neighborhood Advance America as well as the awesome staff who are always smiling courteous and get me in and out in a Flash.
It's nice knowing that there is an extra layer of security whenever I need it!
November 2, 2019
Unprompted review
Never have had any problem’s with ur…
Never have had any problem’s with ur company !The Manager at the office I used most is very knowledgeable !!!!
September 28, 2019
Unprompted review
Great experience
August 2, 2019
Unprompted review
Very reliable
Very reliable, and think it's a great way to get cash when you really need to help you out when you need it for the rest of the month. Also, the people are very nice and friendly there and that does make a diffrrence! I would recommend this place to others! 😊
May 25, 2019
Unprompted review
I've done business with Advance America…
I've done business with Advance America for some time now, quick, easy, never had a problem.
April 8, 2019
Unprompted review
Great service!
April 4, 2019
Unprompted review
Fast curious and easy.
December 2, 2017
Unprompted review
The ladies are very nice and always …
The ladies are very nice and always know your name.
October 31, 2017
Unprompted review
Fast and friendly service
June 1, 2017
Unprompted review
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