Advance America is the best. They have encouraged and supported me throughout my journey in trying to cope financially and getting my bills paid on time in my graduate studies. I don’t know what I wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
John and Tina were excellent, professional, and very nice. I had fun while going through the process and I left ecstatic because I got out of a jam with a vehicle breakdown.
Company replied
Thank you vinita for getting me started
Company replied
Good service got a loan thank you advance america !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!!! ...
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
353 Fuller Ave. NE, 49503, Grand Rapids, MI, United States
- 616-774-1021
4.5
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly workers
Friendly workers, they offered water while I went thru process. They were professional. When other customers came in they spoke to each person and offered them water as they waited. The wait was not long, they processed me in quickly and accurately.
October 8, 2021
Reply from Advance America - Grand Rapids - 353 Fuller Ave. NE
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Grand Rapids - 353 Fuller Ave. NE
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Grand Rapids - 353 Fuller Ave. NE
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I always go to the same one because…
I always go to the same one because they know me and they are very nice. I like the new update with using the touch screen.
September 4, 2020
Unprompted review
Reply from Advance America - Grand Rapids - 353 Fuller Ave. NE
Thank you for your response and comments regarding out services. We appreciate your business!
Best of the best
Best of the best
All friendly and quick never a long wait they make it happen
June 19, 2020
Unprompted review
Reply from Advance America - Grand Rapids - 353 Fuller Ave. NE
Thank you for your response and comments regarding out services. We appreciate your business!
Reply from Advance America - Grand Rapids - 353 Fuller Ave. NE
Thank you for your response and comments regarding our services. We appreciate your business!
Excellent workers at America Advance on…
Excellent workers at America Advance on Fuller and Michigan St. NE
February 26, 2020
Unprompted review
Everyone is always so helpful
Everyone is always so helpful, kind, and professional!
February 18, 2020
Unprompted review
Great place, always good customer service
Always a help when I’m in a jam and need extra cash
December 14, 2019
Unprompted review
unprofessional service
have been using advance america for YEARS, I had thee most horrible service on 11/23/19 at the branch on division street in GR michigan to where I left out of the branch and had to drive to the location on Fuller street and explain what occurred at the other location to a manager . i felt hurt, uncomfortable and not a valued customer at all before I even came into the location on division I called a few days before to verify what information would I need since I haven't been in for a few months and to make sure there wasn't any changes so as a customer I was prepared ... but the Lady made things and communicating to difficult I was done and walked out , I had to drive some distance to another location due to I needed the money to finish addressing my bills this was all bad and I felt there was no need that I had to go all out my way to get some customer service when I stay in Kentwood and def not by the other location which was truly out of the way.
November 29, 2019
Unprompted review
Reply from Advance America - Grand Rapids - 353 Fuller Ave. NE
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Very quick
Very quick, in and out. No waiting on paperwork. Employees know the work flow and are very efficient at their job. Even when busy the wait is not long.
July 30, 2019
Unprompted review
Always so nice and repectful and fast.
April 23, 2019
Unprompted review
Tina thank you very much for your help
Tina thank you very much for your help. Extremaly professional and friendly. Happy New year.
January 1, 2019
Unprompted review
Willing to go out of her way to make …
Willing to go out of her way to make the necessary open account accessible to AA's computerized system. Very helpful and pleasant while this process took place!!!!
November 20, 2017
Unprompted review
Best customer experience
Best customer experience, always making the process easier, total trust i feel every visit i would recommend many people and find out what it did.
November 18, 2017
Unprompted review
The staff is very fast and friendly.
November 6, 2017
Unprompted review
they provide a valuable service
they provide a valuable service
i bought a tv
June 1, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.