Due to small checks because of the holidays, I decided to try Advance America I had never borrowed before. I always read reviews for absolutely everything. Everyone rated 5 stars, and mentioned how am... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At the Advance America that I go to on Plainfield Street Grand Rapids Michigan it's the best place I've been to yet when I have to borrow money. The girls at work there are so kind and so helpful. Alw... See more
Company replied
I love how I can count on Advance America when I’m running short on money for my bills and groceries and my pay check isn’t enough. I have shared this with friends and family also and they love that t... See more
Company replied
Sam was very helpful and understanding of my situation and helped me through the process. I would recommend this location to anyone that may need a little help at times.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3914 Plainfield Ave, NE, 49525, Grand Rapids, MI, United States
- 616-363-4634
4.5
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"Advance America Team"
"Advance America Team", Keep up the fabulous team work and services?"...
"5 Stars-Excellence!"
"Happy New Year 2022!"
EC Padron
December 30, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent friendly informative staff.
September 16, 2021
Reply from Advance America - Grand Rapids - 3914 Plainfield Ave, NE
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I think everyone here at this store has…
I think everyone here at this store has CUSTOMER SERVICE SKILLS down pat. Everybody that I gave met, including one lady from another store has exceeded my customer service skills to the max. I will be going to Advance America and this location for a long time!
March 2, 2021
Reply from Advance America - Grand Rapids - 3914 Plainfield Ave, NE
Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
GREAT SERVICE FREINDLY POEPLE
October 4, 2020
Unprompted review
Reply from Advance America - Grand Rapids - 3914 Plainfield Ave, NE
Thank you for your response and comments regarding our services. We appreciate your business!
The young ladies were truly amazing
May 25, 2020
Unprompted review
Reply from Advance America - Grand Rapids - 3914 Plainfield Ave, NE
Thank you for your response and comments regarding out services. We appreciate you business!
Always friendly and timely service!
May 18, 2020
Unprompted review
Reply from Advance America - Grand Rapids - 3914 Plainfield Ave, NE
Your business is important to us, thank you for your response!
Great service
February 18, 2020
Unprompted review
The gals on 28th St
The gals on 28th St. S.E. are very good at there jobs. Great personalities. They help you without judgement.
February 10, 2020
Unprompted review
Great Friendly Service on Plainfield
Meghan is super friendly. She makes it easy and fast.
December 26, 2019
Unprompted review
Employees always kind,friendly,and…
Employees always kind,friendly,and helpful,I always look forward to dealing with them
December 1, 2019
Unprompted review
Always so nice!
October 1, 2019
Unprompted review
Great staff and clean facility
Great staff and clean facility. Very positive experiences every time I visit!
July 27, 2019
Unprompted review
Very good customer services
Very good customer services. Friendly and kind
July 25, 2019
Unprompted review
Awesome Service and lifesavers for sure.
April 18, 2019
Unprompted review
Super nice and helpful.
February 4, 2018
Unprompted review
Process was quick and painless
Process was quick and painless. I will definitely tell others to borrow money from Advance America!
December 4, 2017
Unprompted review
The personnel at Advance America are …
The personnel at Advance America are very friendly, very informative, and very knowledgeable. I had a great experience there.
November 9, 2017
Unprompted review
Great service with wonderful people that you won't forget .
Great service with wonderful people, it's real and very honest that what i like the most when i go there i feel the trust.
November 3, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.