Kierrea and lakeisha is coolest as ever they were fast and made me feel confident I got loan
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The ladies at Advance America on 165th st in Hammond are amazing from the time you enter the business they happy an welcoming quickly assist you in the order you come in .. always friendly an have you... See more
Company replied
Kierrea has been nothing but excellent without her help I would not have my account, virtual card' or my referral fee. This Lady not only deserves a raise but definitely a promotion for her wit and... See more
Company replied
These ladies are extremely amazing! Great customer service and personality! When I am there I’m well taken care of with precision and respect! Thank you ALL!
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1301 165th Street, 46320, Hammond, IN, United States
- 219-933-3067
5.0
Excellent
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Services
My experience with Advance America was awesome…. Lakeisha was very helpful and informative about my needs. Thanks
May 30, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Hammond - 1301 165th Street
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad that our team met your expectations.
The ladies at Advance America on 165th…
The ladies at Advance America on 165th st in Hammond are amazing from the time you enter the business they happy an welcoming quickly assist you in the order you come in .. always friendly an have you laughing for sure before you leave .. Its so simple just bring in a current I.D ,S.S# , Current Pay check stub an bam they find away to make your money matter easy breezy in an out no doubt .. If you looking for a pay day loan look no further Advance America Got you cover .. Ik they been doing me right for 2 yrs now an I appreciate each an everyone of them .. didn't want to miss nobody so I didn't use they names but any one of those beautiful ladies got you 💯😊
May 1, 2025
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you've had such a consistently positive experience with our team at the 165th Street location in Hammond. It's wonderful to know that our team has made you feel welcome, assisted you efficiently, and provided you with the financial support you needed. We appreciate your loyalty and are glad to have you as a customer. We strive to provide exceptional customer service and are happy to hear that our team has lived up to that standard.
Keisha and Kierrea was great
April 18, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
We're delighted to hear you had a positive experience. We appreciate your kind words about Keisha and Kierrea.
Kierrea and the ladies here are amazing…
Kierrea and the ladies here are amazing people. Great customer care.
April 15, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lakeisha was great !!
April 3, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Kierrea & Christina they were very…
Kierrea & Christina they were very professional,friendly, and funny. I left with a smile on my face.
March 17, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
We are so happy to hear that you had a positive experience with Kierrea and Christina. We appreciate your kind words about their professionalism, friendliness, and humor. We strive to create a welcoming and enjoyable environment for our customers, and we are thrilled that you left with a smile on your face.
Great customer service
Great customer service , friendly , easy to work with.
March 15, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Christina was very kind and helped her…
Christina was very kind and helped her out at her busiest
March 13, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
We're so glad to hear that Christina was able to provide you with excellent service, even during a busy time. We appreciate your kind words and will share your feedback with her.
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Hands down
Hands down, Nakeya had the best customer service ever. As a first time customer I'm very satisfied. THANKS
March 8, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Nice service quick easy and friendly…
Nice service quick easy and friendly Christina was my representative
March 6, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Kierrea has been nothing but excellent …
Kierrea has been nothing but excellent without her help I would not have my account, virtual card' or my referral fee. This Lady not only deserves a raise but definitely a promotion for her wit and personality. Thank you Kierrea for knowing your Job and having the patience you do it
March 6, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
I really love the ladies in this…
I really love the ladies in this office. They are very professional and have great customer service.
February 28, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
The ladies here are awesome
February 28, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Kierrea very pleasant
Kierrea very pleasant! The vibe in the store overall is great!! I always receive great customer service.
February 28, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your kind words! We are so happy to hear that you had a positive experience. We strive to provide excellent customer service and are thrilled that you found our team helpful.
Kierrea is AWESOME AWESOME
Kierrea is AWESOME AWESOME! Very quick very knowledgeable !
February 25, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
We're thrilled to hear about your positive experience. We appreciate your kind words about Kierrea's excellent service. We're committed to providing our customers with the best possible experience.
Kierrea
Kierrea
Was AH-mazing!!!!! She got me right on together in these trying times! I appreciate her and if you come she will
Get you right on together!!!!!
February 18, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
We're thrilled to hear you had such a positive experience! It's wonderful to know that you felt supported and understood during a challenging time. We're so glad you connected with our team member.
Christina was amazing
Christina was amazing. She was very detailed and super friendly. I will definitely return! She is the best
February 8, 2025
Unprompted review
Reply from Advance America - Hammond - 1301 165th Street
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.