I got denied for my loan but my experience here was great!! Thank you Kelli so much for helping me through it all. Setting my online account up also. Keep up the great work. Hopefully I can fix some... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For those quick financial in between pay date needs. Go see the two amazing ladies at the Pendleton Pike location. They don't treat you like a customer, they treat you like family. I love that locatio... See more
Company replied
The experience here is not like any other payday loan locations. They’re very courteous, and they make it a pleasant experience.. this is the only place that I would go to when I need extra cash.
Company replied
I use to go to Kroger for my western union needs there was always a line system down. I google to see where else I could and I went to this location. The ladies at this store were very professional an... See more
Company replied
Company details
About Advance America - Indianapolis - 10930 Pendleton Pike, Ste. 105
Written by the company
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
10930 Pendleton Pike, Ste. 105, 46236, Indianapolis, IN, United States
- 317-823-3994
4.7
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
April 23, 2019
Unprompted review
Advance America has been a life saver…
Advance America has been a life saver for me. They treat me like a real person who is on disability with low income.
All the staff there are very pleasant & I always talk to them about my grandbabies & they listen.
I wouldn't go anywhere else.
Thank you for asking my opinion which I know it means alot to me & maybe others.
Carla Harper
March 28, 2019
Unprompted review
Excellent Customer Service
The store personnel was considerate, kind, and the customer service was very exceptional. The staff assist you with your need and thank you for coming. I highly recommend the store on Pendleton Pike.
February 7, 2019
Unprompted review
I gave a 4 star because you cant choose…
I gave a 4 star because you cant choose how much you need
January 16, 2019
Unprompted review
Excellent, Excrllent, Exvellent!!
Excellent, friendly, professional service!
December 20, 2018
Unprompted review
Amazing Experience
I absolutely LOVE the ladies at Advance America!! They treat me like I’m family. I’m greeted when I walk in. They are so kind and courteous. I would highly recommend this location to anyone that needs a short term loan.
March 2, 2018
Unprompted review
Great experience.
Excellent customer service. Experience there is very smooth.
March 1, 2018
Unprompted review
If I want to renew the loan and need …Fresh Documentation
If I want to renew the loan and need fresh documentation, let me know ahead of time.
January 25, 2018
Unprompted review
I have always been treated with the …
I have always been treated with the utmost respect from both ladies. Very friendly and professional.
December 30, 2017
Unprompted review
Good quick service.
December 14, 2017
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was greeted with smiling faces,and …
Was greeted with smiling faces,and polite greeting.This was my first time getting a payday loan.She explained everything to make,to make sure I understood.She asked if I had any questions. It was such a pleasure to have someone waiting on you that Did not act like you were bothering them.Will get my pay day loans from here and only here. It was a pleasure.
November 16, 2017
Unprompted review
Reply from Advance America - Indianapolis - 10930 Pendleton Pike, Ste. 105
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a one star, which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
The loan process was very simple and …
The loan process was very simple and the clerk was very friendly.
September 6, 2017
Unprompted review
great have a good day
August 20, 2017
Unprompted review
Perfect!!!!!!!!!!
May 12, 2017
Unprompted review
Best Atmosphere
the customer service is through the roof. everytime i go in there are smiles and a great atmosphere
May 5, 2017
Unprompted review
I enjoy the friendly staff and the …
I enjoy the friendly staff and the quick service
May 4, 2017
Unprompted review
A+ Team
Because of this team I will never use another company. I will have a long relationship with Advance America as long as those unexpected things come up. I'm treated like family.
April 25, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.