The process was fast. The payment was reasonable. You qualified me for the amount I can afford. You didn't loan me the max amount. I will always stay faithful to them. Thank you 🙏
Company replied
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See what reviewers are saying
Amazing service, efficient and easy. The young man who assisted was so pleasant to work with, I wish I could remember his name.
Company replied
The process is so smooth all they did is send me email telling me I was approved for a loan and the only thing I did is fill out the form online and then few hours money is already in my account after... See more
Company replied
The young man was very nice and efficient. He had excellent customer service skills.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
12777 Atlantic Blvd., Unit 3, 32225, Jacksonville, FL, United States
- 904-220-1204
4.8
Excellent
63 reviews
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Awesome Experience
It was very good….Tiffany Miller explained everything to me and make it fast and easy
October 31, 2025
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
We're happy to hear that your experience was very good. We appreciate your positive feedback and are so glad everything was explained well and made easy for you.
The process was fast
The process was fast. The payment was reasonable. You qualified me for the amount I can afford. You didn't loan me the max amount. I will always stay faithful to them. Thank you 🙏
October 8, 2025
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
We're happy to hear that the process was fast and the payment was reasonable. It's great to know you feel we qualified you for an amount you can afford. Thank you for your faithful support and appreciation.
New customer
The process is so smooth all they did is send me email telling me I was approved for a loan and the only thing I did is fill out the form online and then few hours money is already in my account after the do the verification process…
May 12, 2025
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your kind words. We appreciate your feedback and are glad you found our staff knowledgeable and professional. We strive to provide the best possible experience for our customers.
After visiting the Atlantic Branch…
After visiting the Atlantic Branch location both Ricardo and Paul were very helpful and acknowledgable! I recommend this location for all your monetary needs.
July 5, 2024
Unprompted review
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I always go at Kernan location
I always go at Kernan location .
Paul and Ricardo was great very helpful .
February 14, 2024
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Amazing Service!
Amazing service, efficient and easy. The young man who assisted was so pleasant to work with, I wish I could remember his name.
January 19, 2024
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Customer service
This location is great!! Friendly and helpful... very knowledgeable about their products! Great customer service!!
April 20, 2023
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The young man was very nice and…
The young man was very nice and efficient. He had excellent customer service skills.
November 25, 2022
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
As usual
As usual, my experience with advance has always, and still is quite pleasant. Everyone treats you with respect. And to me that is very important. Thank You.
November 14, 2022
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Efficient and Friendly…
My experiences at Advance America work for me as the staff is friendly, knowledgeable, and Efficient.
November 7, 2022
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always very helpful and polite anytime…
Always very helpful and polite anytime that I come great customer service!
October 22, 2022
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I went into Advance America and talked…
I went into Advance America and talked to Paul. He was very knowledgable and friendly. He explained about my loan so I would understand. My husband had passed away and this was a very stressful time for me. I was approved for my loan. I am very thankful that Paul was so kind.
September 19, 2022
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Paul helped me and he was very…
Paul helped me and he was very informative, patient and friendly !
January 22, 2022
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Good service
October 11, 2021
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a three star which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
Reply from Advance America - Jacksonville - 12777 Atlantic Blvd., Unit 3
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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