Advance America always comes through for me when in need and the finance charges are way less than many other short term lenders.
Company replied
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See what reviewers are saying
The customer service is excellent. Miss Kaye that is at the Merrill road location. She handles me about every month and I'm gratefull that she's so nice, Her personality is the best and the environme... See more
Company replied
Advance America has always been great and a reliable support when I need it. It would be great if they share more information about all the services they provide by email or text message to keep thei... See more
Company replied
Thanks God for Advance America. There customer service representatives were very helpful when my repayment terms were somehow changed in the system. Honestly, I would be homeless if not for their help... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
7001 Merrill Rd., Ste. 33, 32277, Jacksonville, FL, United States
- 904-744-9598
4.7
Excellent
78 reviews
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It was simple and fast
August 27, 2026
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Advance America always comes through…
Advance America always comes through for me when in need and the finance charges are way less than many other short term lenders.
August 11, 2026
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Thanks God for Advance America
Thanks God for Advance America. There customer service representatives were very helpful when my repayment terms were somehow changed in the system. Honestly, I would be homeless if not for their help.
February 28, 2026
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great service here at adavance America…
Great service here at adavance America on Merrill rd! Wanda was the best thank you Wanda!
February 5, 2026
Unprompted review
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Money was deposited directly into my…bank account
Money was deposited directly into my account and very easy application
September 26, 2025
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I was having problems with the online…
I was having problems with the online process, so I went into the branch office and got immediate results.
September 15, 2025
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
The best experience ever advance…
The best experience ever advance America has truly been a help
August 19, 2025
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
We are happy to hear that your experience was the best. We appreciate you letting us know that we've been a great help to you.
Your staff are always very helpful, courteous and very compassionate to whatever you are going through. As long as I have been coming here they have been very professional, courteous and caring.
My experience was excellent and your staff at the Merrill Rd office are very professional, courteous, compassionate and caring to your needs.
June 17, 2025
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
We appreciate your positive feedback. We are so happy to hear that our team was able to provide you with excellent, professional, and caring support to meet your needs.
I was approved got to the store can't…
I was approved got to the store can't get the loan money.
June 10, 2025
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Advance America values its customers and we will have someone personally contact you to discuss further.
THEY ARE GREAT TO WORK WITH
THEY ARE GREAT TO WORK WITH! THEY WILL EXPLAIN THINGS TO YOU WHEN YOU DONT UNDERSTAND THEM, JUST ASK THEM! VERY UNDERSTANDING AND WILL GUIDE YOU THOUGH THE PROCESS! ARE YOU READY FOR THE LOAN OF YOUR LIFE NOW?? COME GET IT, WHAT ARE YOU WAITING FOR?? YOU GOT THIS!!
April 10, 2025
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Good experience
November 18, 2024
Unprompted review
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
No charge for money orders cash as…
No charge for money orders cash as payment no cards great value
September 9, 2024
Unprompted review
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
The lady Lashawn Harp is just the best
The lady Lashawn Harp is just the best. So helpful with seniors and handicapped people but she told me that location on Merrill road is closing and she will not be working for the company anymore. She was offered a severance package. I beg you do not let this wonderful lady go ! Please keep her. She’s a store manager which I didn’t know but I do know she’s the nicest person at any store I have been to. Please keep her. I beg you. I called a phone number to talk to her boss but she was not there so I told a man this information. I sure hope he passed the information on to his boss. Thank you. Lana and I am not related to Lashawn Harp just a customer and I wish you weren’t moving also. You are so close to me and the only store I have ever been to. Going back for years. She’s at Merrill road in JAcksonville Florida. Near zip 32225
April 4, 2024
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Kay was awesome and very knowledgeable…
Kay was awesome and very knowledgeable with info to help me along in my choices.
Very professional and polite and humorous at the same time.
I dee nothing needing to be change at AA. Keep doing whst you are doing,
I'll be back
😁
March 21, 2024
Unprompted review
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Lashawn was very friendly and helpful
Lashawn was very friendly and helpful. Thank you so much for a pleasant experience. 😊
February 2, 2024
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day
Very nice and friendly staff and they…
Very nice and friendly staff and they offer free money orders!!
January 13, 2024
Unprompted review
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast and easy like always!!!
October 27, 2023
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Courteous and professional
The representative was very professional and handled the business quite efficiently. The process was easy and completed quickly in a friendly atmosphere. I left completely satisfied. Thank you.
This location was on Merrill Rd and Townsend, Jacksonville FL
October 1, 2023
Reply from Advance America - Jacksonville - 7001 Merrill Rd., Ste. 33
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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