Saturday on September 6, 2025 it received so much help from a black queen and she made my day which I am truly grateful for ! The process was quick and she was so helpful truly. Thanks once again !
Company replied
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Saturday on September 6, 2025 it received so much help from a black queen and she made my day which I am truly grateful for ! The process was quick and she was so helpful truly. Thanks once again !
Company replied
Tabitha and Neka are always kind, courteous and professional when assisting me. They are very thorough when explaining their services and always answer my questions. I feel respected as a customer eac... See more
Company replied
It was an easy process. I am not computer smart so Nika helped me thru the process. Money went in my account immediately and payment plans make it eady
Company replied
We are new in the area and needed a small emergency fund. The App was acting weird so we went into one of the branches. Our rep Tabatha was very helpful and friendly. She was quick and very clear in t... See more
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
1010 S. Mason Rd. Ste. #A, 77450, Katy, TX, United States
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I have been a customer for a many years and so for I haven’t not ever experience an unpleasant visit. The customer service reps has always been polite, knowledgeable, friendly. I’m speaking for the one that I have been a customer for almost 20 years.
Beka from your Katy location. Mason Rd. She is a genuine young lady. She is very courteous and knows her job/position thoroughly. I enjoyed working with here and hope do so in the future.
B. Perkins
This group of people are ALWAYS friendly and inviting. Mason road is one of my favorite locations to work with. Thank you for providing exceptional customer service. ~Terrie~
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