I just completed my loan online, it was fine, but I would like to know what happened to my local location. One day the office was just closed and empty. The location was in Lakeport Ca.
Company replied
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See what reviewers are saying
This company helps me out so much because getting my loan from them after paying all my bills helps so much. The workers from the Lakeport office are so awesome best customer service. And if I have to... See more
Company replied
Kat at advance america in lakeport ca .she is very respectful and she has excellent customer service every time I went there . I will only do business with her ..she help me under stan.d how to do the... See more
Company replied
Cat had a long line and was working the store alone. She was great with every customer, gave personal service and everyone that had to wait in line including me were very happy with her personal atten... See more
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1013 11th St., 95453, Lakeport, CA, United States
- 707-263-1316
4.8
Excellent
86 reviews
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What happened to my local Advance America location?
I just completed my loan online, it was fine, but I would like to know what happened to my local location. One day the office was just closed and empty. The location was in Lakeport Ca.
July 16, 2026
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your response and comments regarding our services. We appreciate your business!
Rapid on funds
Rapid on funds. I go on line. So fast and easy. Very convenient. I let all my friends know how easy it is.
January 30, 2026
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your response and comments regarding our services. We appreciate your business!
The in-store experience is fine
The in-store experience is fine.
The on-line experience is absolute shit!
Calling in by phone is also completely useless.
I would NOT recommend using this companies service to anyone.
November 19, 2025
Reply from Advance America - Lakeport - 1013 11th St.
We appreciate you sharing your experience. We're happy the in-store experience was fine. We're sorry the online and phone experiences were not satisfactory. We'll review your feedback to improve our services.
Reply from Advance America - Lakeport - 1013 11th St.
We're happy to hear that you had such a wonderful experience. Thank you for your positive feedback; we appreciate it greatly!
They are always helpful and courteous…
They are always helpful and courteous when I go in I appreciate having this and being able to advance when I need to
October 3, 2025
Reply from Advance America - Lakeport - 1013 11th St.
We're glad you find our team helpful and courteous. It's great to know you appreciate our services and the ability to advance when needed. Thank you for your positive feedback!
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The employees at advance America in…
The employees at advance America in lakeport are the best. Always happy to see me and very helpful. They help me with my western union needs all of the time.
June 30, 2025
Unprompted review
Reply from Advance America - Lakeport - 1013 11th St.
We appreciate your positive feedback! We're happy to hear that you find our employees helpful and that they are always there to assist you with your Western Union needs. Thank you for your business!
Great customer service
The two workers are always super friendly and inviting when I go in the store, and that's hard to find now a days
May 29, 2025
Reply from Advance America - Lakeport - 1013 11th St.
We appreciate your kind words! It's wonderful to hear that our team's friendliness made your visits pleasant. We aim to create a welcoming environment for everyone.
Great quick service
May 13, 2025
Unprompted review
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
It's easy and fast
October 17, 2024
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Employees are pleasant and helpful
Employees are pleasant and helpful.
Always "hello" and"have a nice day" as greetings
August 22, 2024
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Cat at the Lakeport office is fantastic…
Cat at the Lakeport office is fantastic and really makes not feel uncomfortable 😉give her a raise!!
April 2, 2024
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Kat is awesome!
Kat is awesome!! Great personality, great customer service and a pleasure to deal with.
January 18, 2024
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Cat is always courteous
Cat is always courteous, always professional with a warm smile.
January 17, 2024
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Friendly Staff
The associate is so friendly and helpful every time I go in to pay my loan.
October 21, 2023
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Claire was very helpful and…
Claire was very helpful and understanding. She explained each process with ease and no confusion. It was an unusual experience in this way, as I felt no stress of acquiring the loan.
October 17, 2023
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very friendly and attentive
Very friendly and attentive. I was in a pinch and they were very reassuring and kind.
October 4, 2023
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Cat had a long line and was working the…
Cat had a long line and was working the store alone. She was great with every customer, gave personal service and everyone that had to wait in line including me were very happy with her personal attention to each of us.
August 3, 2023
Reply from Advance America - Lakeport - 1013 11th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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