100% great experience. I don’t like the interest rate but all_in-all great company to do business with. They make the whole process fast & easy. The whole staff are knowledgeable, polite, courteous an... See more
Company replied
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See what reviewers are saying
The women that work there are very professional and they will take a little time and chat with you I'm so greatful that's I found this spot it's been a life saver when I need them there there for me... See more
Company replied
My experience with the employee who waited on me was very professional and pleasant. She couldn't have done a better job in my opinion. She didn't miss a beat! And all with a beautiful smile. Thank yo... See more
Company replied
All I can say about the team at Advanced America Saginaw Ave. East Lansing is Wow! Unbelievable Amazing they are the best always have from start to finish. Just want them to know we really appreciate... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3020 E. Saginaw St, 48912, Lansing, MI, United States
- 517-333-2092
4.7
Excellent
88 reviews
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Reply from Advance America - Lansing - 3020 E. Saginaw St
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I'm a customer who loves how efficiency…
I'm a customer who loves how efficiency and how fast you guys are.
May 7, 2021
Reply from Advance America - Lansing - 3020 E. Saginaw St
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always good service everytime I go into…
Always good service everytime I go into the store. My store is closing and I was helped with my transaction at another store. Appreciated it!
April 26, 2021
Reply from Advance America - Lansing - 3020 E. Saginaw St
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
My experience with online has been the…
My experience with online has been the absolute worse.
March 10, 2021
Reply from Advance America - Lansing - 3020 E. Saginaw St
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.
Reply from Advance America - Lansing - 3020 E. Saginaw St
Thank you for your response and comments regarding our services. We appreciate your business!
I love the new system that you've got…
I love the new system that you've got now because it's a lot quicker. You're in and out within 10- 15min compared to others that are half an hour to an hour. At least you guys we can walk in without having to make an appointment like some others. That is a hassle too and is appreciated. So Every very much thank you very much
March 7, 2021
Reply from Advance America - Lansing - 3020 E. Saginaw St
Craig: Thank you for the positive feedback. We appreciate you choosing Advance America for your loan needs.
Jessica is awesome!!
December 14, 2020
Reply from Advance America - Lansing - 3020 E. Saginaw St
Thank you for your response and comments regarding our services. We appreciate your business!
The Lansing center is always friendly…
The Lansing center is always friendly and prompt, keep up the good work
November 20, 2020
Reply from Advance America - Lansing - 3020 E. Saginaw St
Thank you for your response and comments regarding our services. We appreciate your business!
Excellent service
Excellent service! I love the new innovative system. It so much more customer oriented. Saves me a lot of rushing from bank to Advance America, buying checking, gas, wear and tear on the body. Covid-19 measures aren’t in place. No need to take a notebook full of paper any more. I have no complaints. Great job.
Staff are always nice and friendly.
July 31, 2020
Unprompted review
Reply from Advance America - Lansing - 3020 E. Saginaw St
Your business is important to us, thank you for your response!
it will take time to get use to each…
it will take time to get use to each store was a little different in term of paper work with check
June 25, 2020
Unprompted review
Reply from Advance America - Lansing - 3020 E. Saginaw St
Your business is important to us, thank you for your response!
I'M THANKFUL FOR HAVING YOU GUY'S IN MY…
I'M THANKFUL FOR HAVING YOU GUY'S IN MY CORNER, YOUR THERE WHEN I NEED YOU.
March 29, 2020
Unprompted review
Reply from Advance America - Lansing - 3020 E. Saginaw St
Your business is important to us, thank you for your response!
The staff there is always very…
The staff there is always very professional and prompt they always have smiles on their faces...they make the fact that I'm broke half the time not as depressing an experience as it actually is! Personally my day is better when the people I'm doing business with are pleasant and helpful!
February 24, 2020
Unprompted review
Staff always exemplify ultimate…
Staff always exemplify ultimate courtesy in customer service. A cheerful and organized Manner creating a comfortable yet professional atmosphere. Thank you Advance America!⁶
January 6, 2020
Unprompted review
Everyone in the office are always…
Everyone in the office are always pleasant and professional. We always talk and laugh together. I can only say they are fantastic ladies.
November 9, 2019
Unprompted review
Great job ladies
Jessica and Sarah are always there and do a great job. They are quick and get you in and out which is nice. Definitely recommend this place to everyone.
June 17, 2019
Unprompted review
First time in the store
First time in the store, the best customer service ever. I will recommend this company to anyone!
April 23, 2019
Unprompted review
Great fast service
Great fast service. Interest rate VERY high on advances but very fast and pleasant
April 4, 2018
Unprompted review
Super fast and super nice and no…
Super fast and super nice and no judgement always feel welcome when I walk in
February 21, 2018
Unprompted review
Very professional and polite.
January 16, 2018
Unprompted review
Company is Ok
Company is Ok, but if your going out of town on an emergency you can make the payment a head of time and you can't make the payment in the next state like Indiana and Advance American is a block up the street and for the reason it will not get a 5
December 23, 2017
Unprompted review
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