Alexis,was an excellent loan agent to deal with.She made every effort possible to get me into a loan that was the right fit for me with the amount.She was friendly, enthusiastic,courteous,and professi... See more
Company replied
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See what reviewers are saying
The guy who processed my loan had excellent customer service. The lady who prequalified me explained everything I needed to know before I walked into the branch. I was very happy with the help I recei... See more
Company replied
Lavante was very helpful and informative. His customer service is second to none. I will definitely be back to get my next loan
Company replied
Alexis was extremely helpful and knowledgeable of what I needed to do to pay off my loan in an orderly manner.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2616 E. Washington Avenue, 53704, Madison, WI, United States
- 608-242-9060
4.6
Excellent
40 reviews
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August 6, 2026
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Able to update banking information need…
Able to update banking information need to be much easier. Alow for changes. Was not able receive funds.
March 6, 2026
Reply from Advance America - Madison - 2616 E. Washington Avenue
Advance America values its customers and would like to learn more about this situation. Please call our Customer Comment line/Service Solution Team at 1-888-310-4238. Thank you
Lavante have helped me very much with…
Lavante have helped me very much with work ethic. Explained everything to me. What a great experience I had today
February 12, 2026
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your response and comments regarding our services. We appreciate your business!
Lavante was very patient and helpful
Lavante was very patient and helpful . He took his time to help me with the loan . I will definitely tell friends and family about this place.
February 3, 2026
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Really Helpful
Was really needing a loan to quickly hold us over, really glad I tried this place out. Alexis was super efficient and really friendly as well.
July 7, 2025
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Johnell gave me a wonderful service
Johnell gave me a wonderful service
June 30, 2025
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
We appreciate your positive feedback and are so happy we could provide the assistance you needed. Thank you for your time.
Super friendly
Super friendly and really easy never would have thought that this process would be so painless
June 10, 2025
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Madison - 2616 E. Washington Avenue
We appreciate your kind words and are glad you had a positive experience.
The guy who processed my loan had…
The guy who processed my loan had excellent customer service. The lady who prequalified me explained everything I needed to know before I walked into the branch. I was very happy with the help I received both over the phone and in person.
August 1, 2024
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Meka and Lavante both were great and…
Meka and Lavante both were great and very professional, the loan process was quick and easy
July 31, 2024
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Wonderful Loan Agent
Alexis,was an excellent loan agent to deal with.She made every effort possible to get me into a loan that was the right fit for me with the amount.She was friendly, enthusiastic,courteous,and professional.She was very knowledgeable and had expertise.I enjoyed meeting her and liked being in her presence.I enjoyed communicating with her.
May 31, 2024
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Lavante was very professional and…
Lavante was very professional and knowledgeable of his job, top notch customer service I highly recommend!
March 23, 2024
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great
Meka did a great job, thank you for the great service, the loan process was quick and very easy. I will definitely refer some people in need of fast cash and advance loan.
January 8, 2024
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Alexis was extremely helpful and…
Alexis was extremely helpful and knowledgeable of what I needed to do to pay off my loan in an orderly manner.
December 15, 2023
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Lavante was very helpful and…
Lavante was very helpful and informative. His customer service is second to none. I will definitely be back to get my next loan
December 2, 2023
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
I was taken care of very well and she…
I was taken care of very well and she was very friendly
November 12, 2023
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Amy was very helpful and polite
Amy was very helpful and polite. I have had her help in the past. She's the reason I go there.
September 12, 2023
Unprompted review
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day
The staff at this location are great
The staff at this location are great. I WAS IMPRESSED WITH THEIR PROFESSIONALISM.
August 12, 2023
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
This is the first time I’ve done a review for Advance America
This is the first time I’ve done business with Advance America. I am very pleased with my experience. The representative I dealt with was very pleasant, friendly, knowledgeable and informative. I couldn’t have been happier. Thank you so much for being there for me when I need some assistance financially.
June 20, 2022
Reply from Advance America - Madison - 2616 E. Washington Avenue
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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