Alexis,was an excellent loan agent to deal with.She made every effort possible to get me into a loan that was the right fit for me with the amount.She was friendly, enthusiastic,courteous,and professi... See more
Company replied
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See what reviewers are saying
The guy who processed my loan had excellent customer service. The lady who prequalified me explained everything I needed to know before I walked into the branch. I was very happy with the help I recei... See more
Company replied
Lavante was very helpful and informative. His customer service is second to none. I will definitely be back to get my next loan
Company replied
Alexis was extremely helpful and knowledgeable of what I needed to do to pay off my loan in an orderly manner.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2616 E. Washington Avenue, 53704, Madison, WI, United States
- 608-242-9060
4.6
Excellent
40 reviews
Asks customers to review
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Agent at the store was very…
Agent at the store was very professional and kind. I definitely want to continue doing business.
April 5, 2022
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great experience great service and very…
Great experience great service and very patient.Definitely Michelle I’d the go to person.
February 7, 2022
Reply from Advance America - Madison - 2616 E. Washington Avenue
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent Loan Services
It was easy to get a loan with you. It was easy to verify my income, and my identity with you. I love that things can be done online. I love that I could walk out of there that day with my loan, and that you can do our loan payments through debit cards. The customer service Reps were Frendly and Knowledgeable.
January 3, 2022
Grateful Customer
The year 2021 was a turbulent year for me and I found myself needing a small loan, I contacted Advance America and was approved for a loan. The customer service was absolutely wonderful. The store manager and the agent that assisted me was most professional, personable and knowledgeable about the service/loan I applied by going step by step in making sure I completely understand the terms of the loan.
January 1, 2022
I give them a 5 star
I give them a 5 star. Everytime i go get a loan they r very nice 2 me. I even became friends with most of the workers. They r awsum people
December 31, 2021
Yvonne at the Madison location Is…
Yvonne at the Madison location Is amazing and very patient u can tell she really wants to help and will do what she can to do .
I’m glad I choose to go here instead of the competitors.
Thanks again Yvonne from Madison location
September 4, 2021
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Nice surprise
After going to a few places, Yvonne was gratefully able to help me. She was courteous and friendly. I would recommend Advance America for payday loans anytime.
July 13, 2021
Reply from Advance America - Madison - 2616 E. Washington Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Don’t like the new loan system
Don’t like the new loan system, bring back the payday. You borrow 500 dollars and it’s 189 dollars a month for 6 months, don’t think so. Stop robbing the poor!
July 6, 2021
Reply from Advance America - Madison - 2616 E. Washington Avenue
Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
I liked how quick and respectful the…
I liked how quick and respectful the worker was and very explanatory.
March 1, 2021
Reply from Advance America - Madison - 2616 E. Washington Avenue
Deborah: Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great Service
January 7, 2020
Unprompted review
I had a really good experience 😊 …
I had a really good experience 😊 great help.
August 5, 2019
Unprompted review
They were extremely nice and very…
They were extremely nice and very helpful!!!
August 3, 2019
Unprompted review
You guys are totally awesome.Love it …
You guys are totally awesome.Love it when I can borrow money and pay it back next pay day.
November 6, 2017
Unprompted review
Very accommodating
May 10, 2017
Unprompted review
Very helpful and curtius
April 24, 2017
Unprompted review
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