Always a pleasure to enter the office in Merced, It's both a fun and smooth experience with each employee (even when I get confused at times) both take the time to smile and laugh with me as they hel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In times of like these hardships are unavoidable. I am glad that Advance America is their to assist.. I've been using it for the past 6 months, website is easy to navigate, payment is instant, and pa... See more
Company replied
When I come in to pay my loan,I get a nice welcome to your company. It help me out on my bills .and my experience was very awesome there.the 2 ladies in the office are very nice and polite. I apprecia... See more
Company replied
Your employees are caring and have compassion to the fact that flooding situations have made it difficult these days in merced ca. Thank you
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1828 West Olive Ave., 95348, Merced, CA, United States
- 209-384-7621
4.6
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are always excellent in service…
They are always excellent in service and safety and privacy issues!
March 6, 2021
Reply from Advance America - Merced - 1828 West Olive Ave.
Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
i explained to the empolyee..
i explained to the empolyee... wait til sat,,but they tried to cash the funds,,? its new year eve and years day... ?? hello ?
January 1, 2021
Reply from Advance America - Merced - 1828 West Olive Ave.
Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
The girls are always curtious and…
The girls are always curtious and always with a smile they are so nice thank you
December 24, 2020
Reply from Advance America - Merced - 1828 West Olive Ave.
Your business is important to us, thank you for your response!
Very nice young ladies.
November 10, 2020
Reply from Advance America - Merced - 1828 West Olive Ave.
Your business is important to us, thank you for your response!
The women are always friendly and…
The women are always friendly and helpful. Also very quick to get me in and out.
August 21, 2020
Unprompted review
Reply from Advance America - Merced - 1828 West Olive Ave.
Thank you for your response and comments regarding out services. We appreciate your business!
Nice office
The clerk was friendly and professional. Both agents wore masks and the office was immaculate. It's a very nice office.
July 21, 2020
Unprompted review
Reply from Advance America - Merced - 1828 West Olive Ave.
Thank you for your response and comments regarding out services. We appreciate your business!
Every time I go to the Merced office
Every time I go to the Merced office, I get taken care of. The staff is awesome and friendly. Kudos to the management. Thank you.
June 19, 2020
Unprompted review
Reply from Advance America - Merced - 1828 West Olive Ave.
Thank you for your response and comments regarding out services. We appreciate your business!
From the 1st day
From the 1st day; I felt very good about your Services and ESPECIALLY your CSR; very Professional, knowledgeable and move everyone in a timely manner; without you feeling rushed; I really love that at the time you’re there they make sure you know your options and understand; not changing any thing that was promised in person and contract; I also love the many ways you can apply and or re-apply. Now; as far as keeping with the GUIDELINES FOR OUR HEALTH DURING THIS TIME; They set a Great Example; and it’s great to see them cleaning and disinfecting the Store at all times; not disturbing the business flow.. I feel they are following the CDC training as well as Advance America training. It shows you guys are taking all precautions to HELP us to feel SAFE, and getting the BEST SERVICE we can
Thank you
Barbara
May 7, 2020
Unprompted review
Reply from Advance America - Merced - 1828 West Olive Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
very professional
February 12, 2020
Unprompted review
Very fast and efficient Cindy is a…
Very fast and efficient Cindy is a pleasure to work with
February 8, 2020
Unprompted review
The staff at the local office here in…
The staff at the local office here in Merced California are understanding courteous kind very informative. All around a pleasure to work with .
The only complaint I have is contacting A.A. on the telephone to make payments wound up with a 20 to 30 minute wait . But now with the online capabilities at hand . I’m sure that has changed.
Sincerely , Alan
January 16, 2020
Unprompted review
The people at my Merced
The people at my Merced, CA location are always courteous and helpful. I experience great customer service every time I visit Advance America in Merced.
January 6, 2020
Unprompted review
The ladies there are really nice and…
The ladies there are really nice and helpful and personal.
October 16, 2019
Unprompted review
Will recommend
The management at this place is always on things best recommendations
October 9, 2019
Unprompted review
Thank you for your help when…
Thank you for your help when desperately needed. Friendly and knowledgeable staff.
September 24, 2019
Unprompted review
They're awesome they get me in and out…
They're awesome they get me in and out even when it's really busy
September 4, 2019
Unprompted review
Fast service nice hand I got approved…
Fast service nice hand I got approved in minutes great customer service
July 27, 2019
Unprompted review
Always a positive atmosphere and…
Always a positive atmosphere and friendly service
April 3, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.