Lisa is knowledgeable..patient...friendly and caring. I've never felt taken advantage of or like there's was any funny business. Very professional and straight forward which means more than I think Li... See more
Company replied
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I have worked with Lisa 4x since my first advance, & she is absolutely wonderful. She’s also so kind, personable, trustworthy & an expert in this field. Everyone working there seems happy & cares abo... See more
Company replied
Never disappoint with this company. Fast with getting my loan within 10 minutes or less. Cash already in my account. Thank you. Happy Holidays
Company replied
Great customer service, always someone there to help me. I've been coming here for a couple months and the staff is always ready to help me and will get me in-out in a hurry when I'm in a rush. Specia... See more
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1335 N. Telegraph Road, 48162, Monroe, MI, United States
- 734-241-1754
4.7
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Everything is easy ,no hassle at all.
August 21, 2026
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Very helpful and quick
Very helpful and quick. Ask for Lisa W she’s great and very good at her job
July 9, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Fast friendly staff quick money to put…
Fast friendly staff quick money to put into your account online services are just as fast as of going into the store.
June 12, 2026
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your kind words!
Lisa and Lisa forced me to leave 5 star…
Lisa and Lisa forced me to leave 5 star review before ever performing services. Corporate dont seem to care!
June 1, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Your comments are important to our business and relationship. We’d like to learn more about this situation. Please call our service solutions team at 1-888-310-4238. Thank you.
Lisa w was great and easy to work with…
Lisa w was great and easy to work with and very polite I recommend her services to anyone thank you lisa
June 1, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your positive feedback! We are so happy we could provide you with excellent service. Thank you for your business.
Lisa and Lisa refused to do their job…
Lisa and Lisa refused to do their job until I left 5 stars. I'm pretty sure that's illegal. Do better advanced america!!
May 28, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Your comments are important to our business and relationship. We’d like to learn more about this situation. Please call our service solutions team at 1-888-310-4238. Thank you.
you are fast with the money
May 1, 2026
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lisa and Lisa was very helpful and I…
Lisa and Lisa was very helpful and I had a great experience
April 25, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your positive feedback and are so happy we could provide the assistance that you needed with our friendly service.
Lisa and Lisa are always so helpful
Lisa and Lisa are always so helpful. Great xiatomwr service.
April 24, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your positive feedback. We are happy to hear that our team could provide the support you needed with great customer service.
Lisa W is always so helpful and kind
Lisa W is always so helpful and kind
April 17, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Lisa and Lisa are absolutely amazing!!
Lisa and Lisa are absolutely amazing!!! I give them 5 stars
April 11, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lisa K helped us every step of the way…
Lisa K helped us every step of the way and helping us set up our loan
April 10, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate you taking the time to leave us such a great review. We are so happy to hear that we were able to assist you with your loan process.
Lisa and Lisa was so amazing I'm so…
Lisa and Lisa was so amazing I'm so thankful for there service
April 3, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Excellent service and very nice and…
Excellent service and very nice and polite employees. A pleasure to be in contact with them.
April 3, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The two Lisa’s are the most helpful…
The two Lisa’s are the most helpful ladies I have ever met and they have an understanding of how people are struggling to make ends meet. And they work with you when you need the time to pay back your loans. I love these ladies.
April 3, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The lady’s are awesome!
The lady’s are awesome!! Friendly service service always
April 1, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lisa W has always been so helpful
Lisa W has always been so helpful. Today she stayed over for an hour helping me with my online account.
March 14, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate you taking the time to share your feedback, and we are so happy to hear that you had a great experience with our work.
They "ACT" nice to your face
They "ACT" nice to your face. They are not very helpful in reality. I've never been there or to a place like that so even tho I was asking questions she was very short with me not in a mean way but u could definitely tell she didn't want to answer my questions. There was a lot she didn't tell me or explain you could definitely tell she wanted me out of there ASAP so I left by her hurrying me out the door not knowing how things worked you can definitely tell she just wants you out of there ASAP I even told her this is my first time ever doing this and tried to ask questions (u could tell she didn't want to deal with me asking questions) this is not right, people should feel comfortable asking questions especially when it comes to anything especially your money.i wish I went somewhere else where I could freely ask questions without feeling like a burden or even rushed out there wasn't even none behind me till the close to the end of me being there of course she kept (it was quite obvious) and acted over nice as well I do not recommend this location to anyone please go where people are sincere. You can ask questions get full answers and know how things really work.i don't even even want to leave one star but the app won't let me take it off also this location is in MONROE MI on Telegeaph rd. My advice if u can go to a different place.
March 6, 2026
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Advance America values its customers and would like to learn more about this situation. Please call our Customer Comment line/Service Solution Team at 1-888-310-4238. Thank you
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