I have always had a great experience with Lisa W. Very pleasant to work with and always smiling and happy. Definitely would recommend her and advanced america for your loans.
Company replied
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Lisa is knowledgeable..patient...friendly and caring. I've never felt taken advantage of or like there's was any funny business. Very professional and straight forward which means more than I think Li... See more
Company replied
I have worked with Lisa 4x since my first advance, & she is absolutely wonderful. She’s also so kind, personable, trustworthy & an expert in this field. Everyone working there seems happy & cares abo... See more
Company replied
Never disappoint with this company. Fast with getting my loan within 10 minutes or less. Cash already in my account. Thank you. Happy Holidays
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1335 N. Telegraph Road, 48162, Monroe, MI, United States
- 734-241-1754
4.7
Excellent
166 reviews
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They "ACT" nice to your face
They "ACT" nice to your face. They are not very helpful in reality. I've never been there or to a place like that so even tho I was asking questions she was very short with me not in a mean way but u could definitely tell she didn't want to answer my questions. There was a lot she didn't tell me or explain you could definitely tell she wanted me out of there ASAP so I left by her hurrying me out the door not knowing how things worked you can definitely tell she just wants you out of there ASAP I even told her this is my first time ever doing this and tried to ask questions (u could tell she didn't want to deal with me asking questions) this is not right, people should feel comfortable asking questions especially when it comes to anything especially your money.i wish I went somewhere else where I could freely ask questions without feeling like a burden or even rushed out there wasn't even none behind me till the close to the end of me being there of course she kept (it was quite obvious) and acted over nice as well I do not recommend this location to anyone please go where people are sincere. You can ask questions get full answers and know how things really work.i don't even even want to leave one star but the app won't let me take it off also this location is in MONROE MI on Telegeaph rd. My advice if u can go to a different place.
March 6, 2026
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Advance America values its customers and would like to learn more about this situation. Please call our Customer Comment line/Service Solution Team at 1-888-310-4238. Thank you
Lisa and Lisa are always so friendly…
Lisa and Lisa are always so friendly and helpful. They go out of the way to help when I have a problem.
March 3, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
They are so very nice always been very…
They are so very nice always been very nice to me always smiling at all people and trying to be friendly.
March 2, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Everything was quick and easy
Everything was quick and easy, no problems, very friendly employees
February 17, 2026
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your positive feedback. We are happy to hear that our employees provided you with quick and easy service. Have a great day.
Lisa and Lisa came thru again..
Lisa and Lisa came thru again... Thanks for the help and good service ladies.. definitely recommend there service to everyone
February 6, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lisa and Lisa are very polite and…
Lisa and Lisa are very polite and helpful always.
February 6, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate you sharing your positive experience with us and are happy to hear that you received great service.
The Lisa’s at the Monroe store are…
The Lisa’s at the Monroe store are great. I always have a great experience.
January 29, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We're happy to hear that you consistently have a great experience at our Monroe store. Thank you for taking the time to share your positive feedback with us!
Lisa K was amazing and very helpful.
Lisa K was amazing and very helpful.
January 20, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your kind words and are happy to hear that you had a positive experience. Thank you for your feedback; it means a lot to us.
Lisa k was very helpful appreciate it
January 2, 2026
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lisa W is the best and she deserves a…
Lisa W is the best and she deserves a raise
December 31, 2025
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We're happy to hear that you had a wonderful experience. Thank you for your positive feedback; it means a lot to us.
Lisa K was amazing and very helpful.
December 13, 2025
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We're happy to hear that you had such a positive experience! We appreciate your kind words and are glad we could help.
Lisa W is always so helpful
Lisa W is always so helpful. I give her 10 stars
December 11, 2025
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We are so happy to hear that you had such a positive experience. Thank you for taking the time to leave us such wonderful feedback!
Easy to apply and your money is in my…
Easy to apply and your money is in my account as soon as I get approved
December 3, 2025
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your positive feedback. We are happy to hear that our application process was easy, with quick deposits into your account upon approval.
Amazing Experience
Never disappoint with this company.
Fast with getting my loan within 10 minutes or less. Cash already in my account.
Thank you. Happy Holidays
December 1, 2025
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We're happy to hear that you had a fast loan experience. It's great to know the process met your expectations. Thank you for your positive feedback and Happy Holidays to you, too!
Lisa watters at the Monroe Michigan…
Lisa watters at the Monroe Michigan location was very very helpful. She's always so polite and answering my questions with professional answers. I can always count on her to be helpful
November 13, 2025
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
We appreciate your kind words! We are so glad to hear that you consistently receive polite and professional assistance and that your questions are answered helpfully.
Lisa and Lisa have been very patient in…
Lisa and Lisa have been very patient in helping me set up my online account and getting out a loan.
September 26, 2025
Unprompted review
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Fast and efficient
Fast and efficient, helpful for any questions, nice to have such a service when needed. Ty
August 22, 2025
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The way things are now it takes less…
The way things are now it takes less time to get a loan..10 min.!
August 20, 2025
Reply from Advance America - Monroe - 1335 N. Telegraph Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
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