The ladies there were very kind and helpful, but they always have been. I've been doing business with them for many years now, and I've never had a problem.
Company replied
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See what reviewers are saying
A great team . Helpful and friendly. A very pleasant experience. It is unfortunate that you have decided to close this location. Since the next nearest office is so far away I won't be a customer agai... See more
Company replied
The ladies in the local office are so very nice! They are very thorough in explaining all the paperwork and information. They make the whole experience pleasant - not the least bit uncomfortable or... See more
Company replied
Took some time getting the process started, but with some patience, everything worked out for the good. Received what we needed.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1259 Log Pond Dr, 43055, Newark, OH, United States
- 740-364-2083
4.7
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Wonderful Customer Service
December 1, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service great people
September 8, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I have no complaints
I have no complaints. The staff is very friendly and always goes over everything. Highly recommend you to anyone that needs a loan.
September 5, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great experience
Great experience. They instantly put my loan on my debit card. Able to access immediately. Thanks.
September 1, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Staff were very professional and…
Staff were very professional and helpful I would recommend to anyone
August 23, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a two star which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
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5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
Excellent customer service!!!!!!!!!
Everyone was very very helpful and Friendly and I would DEFINITELY go back over and over again !!!!! Thank you !!!!!!
August 18, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very friendly
Very friendly , professional poor guy having to be all alone with no help in the Newark area
July 15, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Advance America is the go-to place for quick, easy loans
Advance America is the go-to place for small loans. They offer numerous payment terms and have reasonable payments. You get your money before you leave the door.
July 4, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great service awesomely courteous
March 30, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The customer representative did real…
The customer representative did real well. Was polite,and understanding.
March 18, 2021
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I went to the Newark Ohio 21st street office
I went to the Newark, 21st street center. Spoke with a wonderful man named Chris D. He made everything so inviting just over the phone I stopped researching options and went right to the office. After a short time I was on my way. Dealing with Chris was friendly and professional. He never skipped any Information, even explained interests n best options yet left everything going forward up to me. Thank you Chris D for a 5+ experience
December 24, 2020
Reply from Advance America - Newark - 1259 Log Pond Dr
Your business is important to us, thank you for your response!
Reply from Advance America - Newark - 1259 Log Pond Dr
Your business is important to us, thank you for your response!
Fast friendly customer service.
December 17, 2020
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Newark - 1259 Log Pond Dr
Your business is important to us, thank you for your response!
Awesome service with friendly people
Awesome service with friendly people. Thank you again for everything.
November 18, 2020
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your response and comments regarding our services. We appreciate your business!
They were very helpful with me as…
They were very helpful with me as always. Friendly people
October 29, 2020
Reply from Advance America - Newark - 1259 Log Pond Dr
Your business is important to us, thank you for your response!
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your response and comments regarding our services. We appreciate your business!
I was treated with respect and great…
I was treated with respect and great service and the good thing is that I understand what I was signing up for and repay instructions to make sure I knew what was going on
October 12, 2020
Reply from Advance America - Newark - 1259 Log Pond Dr
Your business is important to us, thank you for your response!
Chris in the Newark location used to be…
Chris in the Newark location used to be at Mount Vernon so it was great to see a familiar face. Super friendly and the young lady taking care of me was very sweet. Always a great experience.
June 20, 2020
Unprompted review
Reply from Advance America - Newark - 1259 Log Pond Dr
Your business is important to us, thank you for your response!
They are very respectful
They are very respectful, upfront with information, have a reasonable payback rate.... they do an amazing job... I go to the one off of 21st Street in Newark Ohio.
June 12, 2020
Unprompted review
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your response and comments regarding our services. We appreciate your business!
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