The ladies there were very kind and helpful, but they always have been. I've been doing business with them for many years now, and I've never had a problem.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A great team . Helpful and friendly. A very pleasant experience. It is unfortunate that you have decided to close this location. Since the next nearest office is so far away I won't be a customer agai... See more
Company replied
The ladies in the local office are so very nice! They are very thorough in explaining all the paperwork and information. They make the whole experience pleasant - not the least bit uncomfortable or... See more
Company replied
Took some time getting the process started, but with some patience, everything worked out for the good. Received what we needed.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1259 Log Pond Dr, 43055, Newark, OH, United States
- 740-364-2083
4.7
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advance America is a Godsent
Advance America is a Godsent! Their payday loans help to alleviate the stress of having to wait every two weeks to get paid. Their service is pretty fast and easy.
March 30, 2020
Unprompted review
Reply from Advance America - Newark - 1259 Log Pond Dr
Thank you for your response and comments regarding our services. We appreciate your business!
The young lady that help me with the…
The young lady that help me with the loan process was extremely helpful she answered all my questions so I understand everything that I needed to know
February 25, 2020
Unprompted review
My experience was great
My experience was great. Only problem I had was I was not told that applying for the loan would leave me with a mark on my credit.
February 19, 2020
Unprompted review
Everyone was courteous …
Everyone was courteous and very helpful. We think they did an excellent job handling our account.
February 16, 2020
Unprompted review
Excellent customer service
January 10, 2020
Unprompted review
The loan officers were very friendly…
The loan officers were very friendly and nice. Melissa was very helpful on answering questions and making my first visit comfortable
December 12, 2019
Unprompted review
The girls are always kind and friendly!
December 7, 2019
Unprompted review
Friendly
Friendly, helpful, and courteous reps and that made my experience great.
September 2, 2019
Unprompted review
good service that got done what I…
good service that got done what I needed to do when I wanted to do it.
September 1, 2019
Unprompted review
Its all good
Its all good, I don't like high interest loans, but the staff is pleasant to,work with.
August 23, 2019
Unprompted review
The staff was very friendly
The staff was very friendly, and helpful.
August 12, 2019
Unprompted review
Well I went back in for a new loan
Well I went back in for a new loan, and had to start over with ALL my personal info again. Now that is butt stupid for doing business with the public. I mean to lose all my info is not trust worthy, but I gave them one more chance because they convinced me that is was company policy.
And when I went in 6 months ago everyone knew me, they always seemed happy to see me, but that has changed now.
August 10, 2019
Unprompted review
Reply from Advance America - Newark - 1259 Log Pond Dr
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Devin was very helpful.
July 26, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.