Serena is always so nice and happy . It is so easy to tell her my needs and she is very efficient at her job . She always welcomes everyone with a smile and always thanks us for our business. She make... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jessica, the young woman, who helped me was very knowledgeable and answered all my questions. Both her and the manager made me feel like a valued customer.
Company replied
Your workers at my location are are super employees and they are really intelligent and understanding. They have great patience with people who need help or want help.
Company replied
Absolutely love this lender. Love the option to pay off early to save on interest. Easy process. Excellent customer service.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
101 Plank Rd., Suite 9, 44857, Norwalk, OH, United States
- 419-668-1291
4.7
Excellent
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
excellent work recommended
December 23, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
The service I received was very good
The service I received was very good. Your sales manager Serena was very helpful. She explained everything very well and said if I needed anything else she could help me.
December 15, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Jessica
Jessica, the young woman, who helped me was very knowledgeable and answered all my questions. Both her and the manager made me feel like a valued customer.
December 10, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Good Workers
always helpfull and conciderate they make u feel welcomed and not feel bad about borrowing money
December 8, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
They treat me with the upmost respect…
They treat me with the upmost respect and are real polite, friendly and easy to get along with you.
December 5, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The team at the Norwalk Ohio location…
The team at the Norwalk Ohio location are the best. They're friendly and very helpful. I won't get loans anywhere else.
November 3, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Absolutely love this lender
Absolutely love this lender. Love the option to pay off early to save on interest. Easy process. Excellent customer service.
October 27, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Serena is great she always treats you…
Serena is great she always treats you with respect and dignity
October 18, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Excellent service
October 7, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
the repersenative made me very at ease…
the repersenative made me very at ease she knew all about my options very friendly courteous and made my experience most enjoyable
September 8, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Jesse was awesome to us and very happy…
Jesse was awesome to us and very happy to help thank you very much my friend
August 31, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very nice young lady
Very nice young lady, Jessica maybe? Very professional and understanding.
July 18, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Serena was great and patient with me…
Serena was great and patient with me trying to figure out what buttons to push and what have you all around great experience will recommend other people
June 1, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The people help me alot i will be doing more business with them
The people help me alot
January 24, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Serena is always so nice and happy
Serena is always so nice and happy . It is so easy to tell her my needs and she is very efficient at her job . She always welcomes everyone with a smile and always thanks us for our business. She makes you feel important .
January 6, 2023
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Your workers at my location are are…
Your workers at my location are are super employees and they are really intelligent and understanding. They have great patience with people who need help or want help.
December 21, 2022
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
They were not only kind but very…
They were not only kind but very informative. I appreciated all the help they gave and I will definitely not only recommend them to my friends and family but I will use thier services again in the near future :)
October 7, 2022
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Serena was very helpful.
August 28, 2022
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.