Serena is always so nice and happy . It is so easy to tell her my needs and she is very efficient at her job . She always welcomes everyone with a smile and always thanks us for our business. She make... See more
Company replied
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See what reviewers are saying
Jessica, the young woman, who helped me was very knowledgeable and answered all my questions. Both her and the manager made me feel like a valued customer.
Company replied
Your workers at my location are are super employees and they are really intelligent and understanding. They have great patience with people who need help or want help.
Company replied
Absolutely love this lender. Love the option to pay off early to save on interest. Easy process. Excellent customer service.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
101 Plank Rd., Suite 9, 44857, Norwalk, OH, United States
- 419-668-1291
4.7
Excellent
40 reviews
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Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Loved the customer service
Loved the customer service, they are so friendly and welcoming. My enter action with Heather at the norwalk store made all the difference .
July 3, 2021
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I have always been satisfied with the…
I have always been satisfied with the service at the Norwalk Advance America office. Serena is professional, as is the rest of the staff. And it's always very neat and clean in the office. I don't often have to wait, but when I do the time is reasonable, given the nature of the transactions, with all the documents to review.
May 25, 2021
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very friendly
Very friendly, feels like they genuinely want to help. Fast, simple and easy!
March 14, 2021
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I went in asked questions and…
I went in asked questions and everything was explained. My information was put into the computer and next thing I know I'm able to get money. I love the idea of everything being paperless and that my payments are directly taking out of my account.
December 30, 2020
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your response and comments regarding our services. We appreciate your business!
The service I received was very…
The service I received was very helpful. The clerk was very professional and kind...
November 1, 2020
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Your business is important to us, thank you for your response!
Everything was great
Everything was great. You should be proud of the workers who work there. They are awesome
October 30, 2020
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for your response and comments regarding our services. We appreciate your business!
Wonderful customer service
August 13, 2020
Unprompted review
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Your business is important to us, thank you for your response!
I was helped by a very professional and…
I was helped by a very professional and friendly associate.
April 23, 2020
Unprompted review
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Thank you for you response and comments regarding our services. We appreciate your business!
the store manager was the one that…
the store manager was the one that helped me and she was very welcoming even with every thing going on in todays world
April 4, 2020
Unprompted review
Reply from Advance America - Norwalk - 101 Plank Rd., Suite 9
Your business is important to us, thank you for your response!
It was shocking to see how easy it…
It was shocking to see how easy it truly was to get a loan in time of need thank you so much you were life saviors.truely thank you again. God bless you.
February 26, 2020
Unprompted review
The ladies at the Norwalk Ohio location…
The ladies at the Norwalk Ohio location were very nice and patient. Good service.
February 16, 2020
Unprompted review
Quick and friendly service.
February 9, 2020
Unprompted review
It’s so easy and the fees are so low…
It’s so easy and the fees are so low and the girls are so welcoming!
January 25, 2020
Unprompted review
She was very helpful and explained…
She was very helpful and explained everything to me.
December 27, 2019
Unprompted review
The manager took care of me and she was…
The manager took care of me and she was amazing at helping me get a loan so I could have the down payment for a safer car. They even stayed passed closing time to help me.
November 23, 2019
Unprompted review
Excellent service from Margie & made it…
Excellent service from Margie & made it quick & easy to apply for a loan.
October 18, 2019
Unprompted review
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