My experience was truly a blessing. Although I was turned down online, I received a phone call to come in. Everyone was welcoming. I actually spoke to all the beautiful ladies over the phone and in pe... See more
Company replied
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I've only been a customer for about two monhhs I've patronage several loan company.This has to be by far the most personal/and professional one They really made me feel like they care .TANK YOU
Company replied
My experience at Advance America was exceptional. The process to receive my loan was quick and simple. The customer was beyond great. If you need a loan I would say visit them and tell them Sabrena St... See more
Company replied
Ms.Patty was wonderful and quick shout out to Advance America 💯💯💯💰💰💰
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1105 280 Bypass, 36867, Phenix City, AL, United States
- 334-297-0228
4.9
Excellent
89 reviews
Asks customers to review
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Great job.freindly
March 25, 2018
Unprompted review
Provided excellent customer service
February 27, 2018
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything went fine great customer …
Everything went fine great customer service always fast and accurate
February 5, 2018
Unprompted review
Reply from Advance America - Phenix City - 1105 280 Bypass
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a one star, which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts? How to edit your review: 1. Log on to your account on www.trustpilot.com 2. Click on your profile picture in the top right corner of the site 3. Click GO to my profile 4. Find the review you want to change and click Edit 5. When you are done changing the rating and the text, click on submit your review now. Thank you---Advance America Customer Response Team
Visit was fast and friendly
February 1, 2018
Unprompted review
Customer service is great there
Customer service is great there. They will call and remind you of your payment...Very understanding and helpful if you can't make your payment. Verses other payday companies the loan process is VERY simple and fast.
October 28, 2017
Unprompted review
Terrible CUSTOMER SERVICE ..…
The line was wrapped around the building as soon as you came in the door . I understand it was the 1st of the month and a Friday. The wait was an hour long . Some people advised that they had been waiting even longer . I tried to call the customer support line while I was standing in line and it hung up on me after I was on hold for 30 minutes. We got no acknowledgement when entering and their response is " they want hire anyone else". If this continue I will have to take my business elsewhere .
September 5, 2017
Unprompted review
Reply from Advance America - Phenix City - 1105 280 Bypass
Your comments are important to our business and relationship. Advance America will have someone contact you within the next several business days regarding your comments.
best customer service
September 1, 2017
Unprompted review
fast
fast, friendly and knowledgable staff! Absolutely painless experience.
August 19, 2017
Unprompted review
Very friendly and professional staff!
August 8, 2017
Unprompted review
The staff is unbelievable very helpful.
August 8, 2017
Unprompted review
THEY ARE ALWAYS VERY FRIENDLY AND THEY …
THEY ARE ALWAYS VERY FRIENDLY AND THEY KNOW ME BY NAME NOW. I WILL AND HAVE REFERRED FRIENDS AND FAMILY AND WILL CONTINUE TO DO SO.
July 17, 2017
Unprompted review
Excellent Customer Service!!
Excellent Customer Service!!! Friendly Atmosphere!!!
July 14, 2017
Unprompted review
I appreciate the speedy service
I appreciate the speedy service. She actually knew my name which is a plus. Today was a good experience.
June 29, 2017
Unprompted review
Always polite
June 28, 2017
Unprompted review
The staff is very polite and …
The staff is very polite and knowledgeable. They were absolutely great
June 24, 2017
Unprompted review
Excellent customer service
June 8, 2017
Unprompted review
They are nice people they work with you …
They are nice people they work with you on the days you are able to pay the your bill so it will not be late.they are very nice people,and friendly and try to help you with your bill.
May 11, 2017
Unprompted review
trust worthy/helping hand when i needed them.
i have been a customer of advance america for several years. no hassle, friendly, almost a bank experience.
May 3, 2017
Unprompted review
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