Unexpected Auto Challenges brought me to Advance. For a less expensive repair for Cash. Even with interest, the best option for me. Thank you AA
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Unexpected Auto Challenges brought me to Advance. For a less expensive repair for Cash. Even with interest, the best option for me. Thank you AA
Company replied
This was a good experience ms.kimberly Thorpe was a great help to me.
Company replied
The process was easy. Alot of times this can be stressful but this experience was good. Easy to understand.
Company replied
Thank you Aida! Especially for the small chat about car insurance! Always great customer service here!
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
1401 Spring Cypress Rd., Ste. 103, 77373, Spring, TX, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The management at my location is superb, Sandra is over friendly and super professional!!!
I had not been to Advance America since 2011. I had a $30.11 late fee from back then. I asked the lady if I could pay it with a debit card or credit card and she said no, and directed me to a nearby Chase bank. The facility had credit card swipers there so I didn’t understand why they weren’t being used. Twice I had to leave to get bank statement and check stub because your company wouldn’t take the information from my phone. That doesn’t make since if you’re going paperless in the future. It took longer than usual because the printer had no toner and Sandra was trying her best to accommodate all clients in there. She had to go back and forth between fax ribbon and toner to get her work done. She called while I was waiting and said she ordered a week ago and had not heard anything and there was no override from whoever needed to approve it. That’s crazy especially during this time of year when things to get crazy and establishments are overwhelmed with business.
I was very happy with the team that took care of me this afternoon. There are friendly happy I just enjoyed the experience completely and I will use this service again
No Problems. The Representative was very polite and courteous.
A very quick response and completion time.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.