It was a pleasure meeting Carrie in person. She is very kind...not only in person, but also talking to her over the phone. Carrie's knowledge and personality is a great representation of the company!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I always was able to call the customer service. Never had a problem with paying on my account. Always tried to pay it as soon as they open.
Company replied
The staff at the Steubenville office were very helpful and friendly. I would recommend them to anyone looking for a loan.
Company replied
The person that waited on me was very pleasant and efficient.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
4332 Sunset Blvd., 43952, Steubenville, OH, United States
- 740-266-7226
4.8
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very nice and everything went…
They were very nice and everything went smooth.
February 20, 2022
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Carrie was absolutely awesome
Carrie was absolutely awesome! She answered all our questions and was so kind and professional. It was a pleasure working with her!
December 6, 2021
I was treated with respect from the…
I was treated with respect from the moment I entered the store. Payoff for other loan explained and handled with full knowledge of employee. She then gathered updated information and began the process of a new loan. Went through obtaining the loan step by step. Did not make me feel bad about needing a new loan. Was plea to and very knowledgeable. Smiled and thanked me for using your services. I would recommend your services and employee to everyone.
September 25, 2021
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Carrie was very polite and friendly and…
Carrie was very polite and friendly and made the whole process a real joy!
June 19, 2021
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Did a good job and very courties.
April 27, 2021
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always treated very well staff is…
Always treated very well staff is always pleasant and very helpful
December 9, 2020
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Thank you for your response and comments regarding our services. We appreciate your business!
Fast friendly service
October 31, 2020
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Thank you for your response and comments regarding our services. We appreciate your business!
Perfect interaction
The person who handled my loan in the Steubenville office was absolutely astounding from my phone call to her quickly getting my loan done and being concise and making sure I knew everything upfront about the loan. Absolutely fantastic customer service
September 26, 2020
Unprompted review
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Your business is important to us, thank you for your response!
Great customer service
Great customer service. Very nice people enjoyed my visit and working together to get my loan.
September 10, 2020
Unprompted review
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Your business is important to us, thank you for your response!
GREAT SERVICE & VERY FRIENDLY.
August 1, 2020
Unprompted review
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Your business is important to us, thank you for your response!
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Thank you for your response and comments regarding out services. We appreciate your business!
I have had 2 experiences at your store…
I have had 2 experiences at your store and winters though Ohio and I must say both the girls that had helped me when I was there did excellent jobs I also had the pleasure of meeting with one of the managers when I was there 1 day wonderful lady she's doing a good job however they all are doing now an awesome job thank you for your help
March 15, 2020
Unprompted review
I love this place if has help me for…
I love this place if has help me for many years
March 6, 2020
Unprompted review
This product is very durable
This product is very durable. I love it thank you so much.
December 8, 2019
Unprompted review
i borrowed $700 and April 2019 made…
i borrowed $700 and April 2019 made payments of $206 a month still owe December's payment do the math
November 21, 2019
Unprompted review
Reply from Advance America - Steubenville - 4332 Sunset Blvd.
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Excellent customer service always…
Excellent customer service always friendly and able to help !!
October 19, 2019
Unprompted review
Very great service!!
August 31, 2019
Unprompted review
Advance America
I cant say enough how I am treated there.So like family there.always a smile first name basis on both sides. Talk about our kids,food, weather and just laugh. I've know Beth for a long time she's SUPER easy talk to she gives fast service dont want to leave when she's done..
August 26, 2019
Unprompted review
Started online ended up in a store.
Started online couldn't completely do the loan online. Two days later went to a store still could not do loan because the system was down. Went back to the store after the store phoned me and said the system was back up. Customer service was top notch. Very nice, helpful and friendly. Would go back just because of the guest service.
May 12, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.