The reason I am leaving this review is because Rachel is very nice, knowledgeable about every service they offer, she’s always helpful in every way. Rachel always has a smile on her face and she’s ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The manager there is awesome! She knows her stuff and handles her customer with care and concern for your well being! The other employee needs work! She's not customer service savvy, at all! She doesn... See more
Company replied
Rachel is an amazing employee. She has always given such amazing customer service and is always upbeat, and extremely pleasant to talk to. She makes every experience amazing and this is why I come to... See more
Company replied
I been a customer for a couple months now. & this help me out when I need funds. I appreciate their help and service. I will continue to get a payday loan from them. & let people know about them.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1821 E. Hammer Lane, 95210, Stockton, CA, United States
- 209-478-1347
4.8
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First off they were Kind… so Kind
First off they were Kind… so Kind! Patient and very efficient
Both just did great job! 🙌🏻
April 29, 2023
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Customer Service is excellent and Rachel is very knowledgeable and helpful.
The reason I am leaving this review is because Rachel is very nice, knowledgeable about every service they offer, she’s always helpful in every way. Rachel always has a smile on her face and she’s very happy with her management job. Rachel need a raise in her pay for the excellent service she provides. Thank you so very much Rachel for being so patient and understanding. I’ll see you soon.
April 1, 2023
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The people who work there are extremely…
The people who work there are extremely nice people, excellent customer service.
December 22, 2022
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Stockton - 1821 E. Hammer Lane
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
You are one of the best payday loan…
You are one of the best payday loan company that has be personally dealt with and yes I would recommend your company to anyone who needs a emergency funding.
October 1, 2022
Reply from Advance America - Stockton - 1821 E. Hammer Lane
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thank you for the fast transaction.
August 15, 2022
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always A Dependable Company!!
It’s quick and easy when I need cash, and I feel confident, because I never have to ask to borrow from anyone. Thanks.
July 19, 2022
Reply from Advance America - Stockton - 1821 E. Hammer Lane
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I have utilized services at four…
I have utilized services at four different financial service companies in the past and I have to say that Advance America is by far the overall best one that I have utilized. Not only does the company offer a variety of services when it comes to my financial needs but they exemplify above average customer service online and in-person at their company stores. They have always been understanding and are always willing to work with me and come up with some solutions that are workable for my financial situation;)
June 18, 2022
Reply from Advance America - Stockton - 1821 E. Hammer Lane
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
It had been months since I last went in…
It had been months since I last went in and found out I didn't need to bring any paperwork. Let the lady know how much I needed and was in and out within 15 minutes with money loaded to my account.
May 17, 2022
Reply from Advance America - Stockton - 1821 E. Hammer Lane
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I always have a excellent experience…
I always have a excellent experience whenI go in the store. The ladies show awesome customer service and are very polite and courteous.
September 27, 2021
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I love advance America they are very…
I love advance America they are very professional and I all way paid my loan on time thank you for your support and helping me out.
July 6, 2021
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always helpful and friendly
March 9, 2021
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent customer service!
November 22, 2020
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Thank you for your response and comments regarding our services. We appreciate your business!
Good customer service skills
November 19, 2020
Reply from Advance America - Stockton - 1821 E. Hammer Lane
Your business is important to us, thank you for your response!
Love your new system
March 11, 2020
Unprompted review
They explained the new updates…
They explained the new updates especially on how I can receive my payment. Very informative and nice.
February 11, 2020
Unprompted review
Advanced america is the best
Advanced america is the best! They're so helpful and professional! I would recommend to all my friends.
February 4, 2020
Unprompted review
Very friendly as proffinesoal
Very friendly as proffinesoal! Good helper
January 25, 2020
Unprompted review
Because whenever I need funds I am…
Because whenever I need funds I am always greeted with a smile and plus the atmosphere is always pleasant. KUDOS to all Advance America Reps in Stockton on Hammer Lane.
November 23, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.