Rosie helped me get my loan. She was very knowledgeable, patient, and helpful. I was dreading going to try to get a loan, but she made it possible. Thank you Rosie!
Company replied
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Rosie helped me get my loan. She was very knowledgeable, patient, and helpful. I was dreading going to try to get a loan, but she made it possible. Thank you Rosie!
Company replied
My in-store experience from starting the loan to getting funds in my bank (through debit card), was pretty fast and easy! The person helping me was also very kind. Creating my account online was easy... See more
Company replied
This is my second experience, and it did not disappoint. The customer service I received was top-of-the-line.Micca was more than helpful and always makes me feel welcomed and comfortable throughout th... See more
Company replied
I was having trouble between phone and computer and a woman Roxanne Perez in Customer Care went through the entire refinance process with me on the phone and I was able to complete it. I have talked... See more
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
9441 E. 31st St., 74145, Tulsa, OK, United States
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Great service and always very kind. I recommend them to anybody!!

Reply from Advance America - Tulsa - 9441 E. 31st St.
Henry was great!!! Thank you all so much!!! Most definitely helped me during this Christmas season!!!!
Mira was extremely professional and kind. She was extremely helpful in completing the loan process.

Reply from Advance America - Tulsa - 9441 E. 31st St.
The staff is friendly and they are fast to provide service that's why I use them

Reply from Advance America - Tulsa - 9441 E. 31st St.

Reply from Advance America - Tulsa - 9441 E. 31st St.

Reply from Advance America - Tulsa - 9441 E. 31st St.
I couldn’t speak about other locations but the one at 31st and Mingo is very nice the customer service persons are Wonderful always friendly always helpful great experiences over about a one year period

Reply from Advance America - Tulsa - 9441 E. 31st St.
Nice friendly staff fast service explained everything I needed to know helped me understand the loan process.

Reply from Advance America - Tulsa - 9441 E. 31st St.
I know there are new change that have taken place with advance America, but the staff have done a wonderful job with not only myse6but other customers. I observed while in the store when I was there.

Reply from Advance America - Tulsa - 9441 E. 31st St.
You are all awesome and you always help me. Thanks for being so professional
James

Reply from Advance America - Tulsa - 9441 E. 31st St.
The young man working at your 31st St. location in Tulsa was OUTSTANDING in every way!!! He was friendly, efficient and caring. I was more than just a number to him. Your manager Lupita has trained him well and SUPERIOR customer service has been consistently delivered to me. As a 100 per cent disabled veteran and senior citizen I depend on Advance America to get me through occasional tough times.

Reply from Advance America - Tulsa - 9441 E. 31st St.
Always fast, friendly, and hassle free. Use this company often and have always been satisfied with the service and every staff member has been very pleasant and nice to work with.
It was great very good customer service at the 31st location in tulsa very freindly and brightens up the feeling of a bad situation!
Using a payday loan business means, to me anyway, that I'm struggling financially. The manager always makes me feel important and the conversation is positive and never about my current situation. I have come to really like her and respect her.
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