Charlotte, the manager of the store in Ypsilanti is my favorite person to speak with and makes the process seamless, kind, and respectful. Loaning process in store and online easy and available wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am sorry but I and your workers in Ypsi have tried so many times to help me set up a on line account with no luck at all even with your phone help it really is quite hearting to have to travel out o... See more
Company replied
Nice experience and secure prompt service. Really appreciate the opportunity for the help between pay days.
Company replied
I appreciate Advance America helping me when I need and most of all making it very convenient by having online choices to get or pay a loan. Thanks
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1633 Holmes Rd., 48198, Ypsilanti, MI, United States
- 734-485-4585
4.9
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Service Representative was extremely…
My Service Representative was extremely honest...it was the end of my work day - I had to rush getting there, several ATM machines were down, I finally got the money I needed. Once getting to the store location I had totally forgotten I took out extra funds, so I handed over $800+, and she was extremely honest, made me aware of my error and returned the extra funds. In addition she was thorough, patience and friendly.
January 23, 2021
Reply from Advance America - Ypsilanti - 1633 Holmes Rd.
We really appreciate your kind words and feedback and are very happy we were able to help you with your needs. I see you rated us one star, which is not reflective of your generous review. Would you mind updating the star rating to reflect this?
Reply from Advance America - Ypsilanti - 1633 Holmes Rd.
Your business is important to us, thank you for your response!
Service was great
December 5, 2020
Reply from Advance America - Ypsilanti - 1633 Holmes Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
As usual you clerk made my visit…
As usual you clerk made my visit informative and enjoyable, it is the only place where I look forward to paying my bill.
November 27, 2020
Reply from Advance America - Ypsilanti - 1633 Holmes Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
I sometimes have money problems
I sometimes have money problems, and you guys are not very flexible when it comes to paying back the loans if I get on a payment plan I feel like if I only have $50 that payday that all I should have to pay that keeps me from borrowing more from you cause you split into 3 payments I can't always afforded that
October 3, 2020
Unprompted review
Reply from Advance America - Ypsilanti - 1633 Holmes Rd.
Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
Your company is doing a great job
Your company is doing a great job. The staff is amazing. And I’m so happy that you’re going paperless.
May 26, 2020
Unprompted review
Reply from Advance America - Ypsilanti - 1633 Holmes Rd.
Thank you for your response and comments regarding out services. We appreciate you business!
This has been an tool that has helped…
This has been an tool that has helped my finances. Thank you so much.
May 12, 2020
Unprompted review
Reply from Advance America - Ypsilanti - 1633 Holmes Rd.
Your business is important to us, thank you for your response!
Great customer service.
February 24, 2020
Unprompted review
Excellent services!
Excellent services!! and great customer services.:-)
December 25, 2019
Unprompted review
You all are doing great
December 16, 2019
Unprompted review
Courteous and quick service
Courteous and quick service. They were open when another location was closed for lunch.
November 17, 2019
Unprompted review
I love the girls that work there
I love the girls that work there. They are so friendly and always in such a good mood. I really appreciate a place for senior citizens to go for help when you need some help.
November 6, 2019
Unprompted review
jasmine a very sweet lady,
jasmine a very sweet lady,
She was very good at getting folks in and out. Great in matters and she was very busy. I feel that she should need some help at times when it gets to busy.Maybe follow the hours that hits her hard and put someone else in there to help her. Anyways the area it is in not a good place to be.....have any of you big shots been out to see it? again great service!
July 27, 2019
Unprompted review
Best loan Place! Semper Fi!! Ooh Rah!
Nice friendlly informative and fast! Recamend to all. Thanks beautiful Christine Cramer, Happy Valentines Day!
February 14, 2018
Unprompted review
Advance America is is
I have had a good experience every time I have used your office on Holmes Rd in Ypsilanti MI. My goal this year is to borrow less each month till I no longer
need your services but you are doing a great job
January 16, 2018
Unprompted review
I like the staff at the Holmes Rd
I like the staff at the Holmes Rd. office. They are always polite, efficient and friendly.
December 11, 2017
Unprompted review
The customer service is excellent
September 1, 2017
Unprompted review
Awesome customer service!
August 27, 2017
Unprompted review
The people there at Holmes Road are …
The people there at Holmes Road are Awesome! Always a Very Good Experience!
August 14, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.