Arctic Adventures Reviews 169

TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

I booked the tour Ring Road 7 days/6nights, and it was absolutely fantastic! Our guide was Oskar and he did an amazing job. I booked directly with the firm on their website and I recommend doing th... See more

Rated 1 out of 5 stars

I arrived for my tour, ready to participate, after being cleared by my doctor to travel. Arctic Adventures refused to let me participate because I did not have their specific medical form, then kept... See more

Company replied

Rated 5 out of 5 stars

We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... See more

Rated 1 out of 5 stars

Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... See more

Company replied

Company details

  1. Tour Operator
  2. Sightseeing Tour Agency
  3. Tour Agency

Written by the company

Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

169 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Very bad experience

August 11, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Islam,

Thank you so much for taking time to share your feedback. We are always striving to imporve our products and services therefore we kindly ask you to send us more details on what exactly went wrong. Please send us your feedback to info@adventures.is

We are looking forward to hearing from you.

Rated 5 out of 5 stars

Great trip and a great guide.

Great trip and a great guide.
Highly recommended

August 9, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Richard,

Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!

Warm wishes from Iceland.

Rated 5 out of 5 stars

A country's worth of adventures packing into 8 days!

My wife and I took part in Arctic Adventures' 8-day Heavy Hitter tour; and it was amazing! Every day brought something incredible to see from stunning lavascapes and glacier walks to powerful waterfalls to nesting puffins to relaxing natural spas. It was a whirlwind experience; and you are on the go for most of the time (hey- you can sleep when you're dead). Bring your sense of adventure, warm waterproof clothing, and an eye mask.

We had 3 driver/guides during the tour (all of which were great). Diddy (a.k.a. The Serial Killer) was our guide for the first 6 days. He was so patient and helpful with everyone on this small group tour. He started feeling like a member of the family. Benny was our guide for the Snaefellsness peninsula, and he was pleasant and informative. Christian was our guide for the highlands tour (via raised Ford Excursion). He was so personable and flexible- making small itinerary changes based on the group's needs.

All in all, it was money well-spent (and saved us the stress of navigating the island ourselves). We highly recommend the tour.

August 5, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Allan Family,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Diddi will be absolutely delighted to read this!

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Took the 4 hour glacier hike and…

Took the 4 hour glacier hike and appreciated that we were split into smaller groups. A fantastic experience with knowledgeable guides!

August 2, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Katie,

Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!

Greetings from Iceland.

Rated 5 out of 5 stars

Very professional and knowledgeable…

Very professional and knowledgeable guide this tour is very good if you like to see the many views of Iceland. We liked every single day. Probably one more day and a visit to a Vulcan could enhance the trip more.
Also accommodations were decent and clean.

July 29, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Alessandro,

Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Glacier Hike

Signed up for glacier hike and our guide Fergus was awesome. He was funny and kept the group entertained while at the same time making sure everyone was safe during our hike.

July 26, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Kathleen,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Fergus will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Incredible experience

Incredible experience! Big thanks to Marcelo for making the snorkelling adventure such an amazing experience!

July 23, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Prem Desai,

Thank you so much for taking the time to share this 5-star review with our team and our wonderful guide Marcelo! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!

Greetings from Iceland.

Rated 5 out of 5 stars

Very good

Very nice guide(Siggi), bus was comfortable.

July 16, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Phyl,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Siggi will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Three great excursions with Arctic Adventures in Iceland

We went on three great excursions with Arctic Adventures in Iceland and loved it!
However, the Landmannalauger Hike was a bit more extreme and more like mountain climbing than what we anticipated. If you are a bit afraid of heights like me, I would suggest going on a different, more easy hike :)
The guides were lovely on all three trips, and they also helped the ones of us who were a bit slow and afraid on the hike which I really appreciated.

July 16, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Celina,

Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!

Greetings from Iceland.

Rated 5 out of 5 stars

Six Day Island Tour - and Super-Nick!

Did the 6-day island tour with guide Nick Reeves. The only thing that compared to the beauty of the country was Nick himself. Honest, passionate and open. Clearly in his own love affair with the country and it’s people. This was my tenth visit to Iceland and by far my best experience. I’ve been a long time loyal user of Arctic Adventures and will continue to be in future.

See you all soon! Play Ja Ja Ding Dong…

July 6, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Chris,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Nick will be absolutely delighted to read this!

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Spectacular

The day was long but we didn’t really feel it. The hike was spectacular. Enrique not an Iceland native was tour guide, he was very in-informative & fun. The hot spring after was crazy as it was very much in the wild but I got in for the experience. Overall a great day!

July 3, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Hazel,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Enrique will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Rated 5 out of 5 stars

This was a great walk on the classic trail

This was a great walk on the classic trail with great variety of landscape and terrain: mountains, glacial and river plains, flowery woods and snow fields. Weather to match: sun, wind, snow and rain but always impressive and beautiful. Excellent guide, Arnithor looked after us well and gave us the flexibility to walk as we preferred. The huts were warm and well appointed: nightly visits to the facilities in another hut meant a chance to see 24 hour daylight! After the main trail, some excellent walking up to the heights and down to the river again. An excellent tour. One item worth bringing in addition to those recommended are binoculars.

July 3, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Chris,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Arnithor will be absolutely delighted to read this!

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Glacial Wonders

Myself and 2 friends booked the Glacial Wonders trip which was 4 hrs long.
Our guide Wojciech was absolutely brilliant, he guided the trek at a perfect pace and ensured everyone was safe and looked after well.
The trip itself was beautiful, the initial walk to the glacier was scenic and once we got onto the glacier it was even more beautiful.
It's the perfect trek for a taster and also if you're tight on time.

June 16, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Sonia,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Wojciech will be absolutely delighted to read this!

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Rated 5 out of 5 stars

The overall experience was excellent!

The overall experience was excellent, from pick up to drop off. The hotels were we stayed were really good, with a nice view. The food at the hotels was great. Our tour guide, Sindri, was very kind and knowing. At the end of the tour, he also shared with us some nice icelandic music. My only complain is the bus, I would like to be more space inside. I'm hoping to take the same tour again, but on winter.

June 16, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Felipe,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Sindri will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Rated 5 out of 5 stars

4.5 stars excellent adventure

4.5 stars. Amazing 7 days. We had a different guide on day 7 for the Snaefellsness Peninsula, but both guides Gunni and Bjorn were fantastic. The glacier hike will be a standout moment forever. My biggest want was more time at some of the stops, but given how packed most of our days were, it’s understandable and has made me already consider my next trip back, where I can plan things based off of what I have already seen me done. This is an excellent overview and highlight of the Icelandic wonders. Our group of 18 was a great mix of people from around the world, who were game to try most anything, even the fermented shark!

June 8, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Alisa,

Thanks a lot for taking the time to leave us a great review. It’s wonderful to know that the tour went smoothly for you. A special thank you for complimenting our guides. We are truly proud and lucky to have both of them on our team. It means the world to us that you have chosen to book an experience with our team.

Warm wishes from Iceland!

Rated 5 out of 5 stars

Great trip on the glacier

Great trip on the glacier. Our guide, Gaia, was really informative, very attentive to safety, and made sure we had lots of fun.

June 5, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Handle,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Gaia will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Rated 5 out of 5 stars

He was an excellent guide

He was an excellent guide, we liked him very much

June 4, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Adela,

Thanks a lot for taking the time to share your feedback. We are glad to know you had a great time with our guide. We hope to have you back soon for more memorable adventures!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Great guide

Great guide, lots of local knowledge and kept us away from the larger coach tours. Visited lots of small local eaters.

June 4, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Caryl,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure they will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Rated 5 out of 5 stars

Fantastic trip to the south coast and a…

Fantastic trip to the south coast and a hike to the Solheimajokull glacier. We were promptly picked up by driver and guide Linus who was very friendly and gave us lots of information on the areas we were visiting. There was plenty of time at each stop to have a look and explore. He also made sure we got back to Reykjavik in time for our dinner reservations. On the glacier we had Gaia as our guide. She was friendly and clearly enthusiastic about her job and very safety conscious. She also made the trip fun (we tried pure glacier water straight from the glacier and got a little mud from the Eyafjallajokull ash to try out on our skin) and she also gave us information on the glacier, geology and environmental impact. The hike itself was really enjoyable, we spent around an hour hiking on the ice, it was easy and the crampons were not difficult to walk in. All in all we had a fantastic day trip and would definitely book with Arctic Adventures again.

May 10, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Tanya,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guides. They will be absolutely delighted to read this!

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Rated 5 out of 5 stars

An unforgettable trip but could have been structured better..

I had the most amazing time/tour with Arctic Adventures driving around the ring road of Iceland (April 2022). Our tour guide Thorolfur also made the trip - he was hugely knowledgeable and very easygoing - which made the entire 8-day trip really enjoyable. I would highly recommend doing the ring road tour instead of the golden circle route as there is so much more to see in Iceland than just the tourist highlights near Rekjavik. My only constructive feedback is that some of the days could have been arranged differently, for instance going to a hot spring in the evening and relaxing there for a while instead of going there for an hour in the morning and then continuing on with daily activities. Also, more communication as to if a day's agenda has changed from the original itinerary plan - some people on my tour got a bit ratty when we didn't end up staying where the tour said we would be. I wasn't too bothered by this to be honest, and genuinely had a 10/10 experience, would highly recommend this company for the ultimate Icelandic experience.

April 26, 2022
Unprompted review
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Reply from Arctic Adventures

Dear Saffron,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Thorolfur will be absolutely delighted to read this!

We are truly grateful for your remarks and suggestions. We strive to improve our experiences and operations, and insights from our travellers is what help us grow. Your feedback has been passed to our Product Managers and Operations Team for review.

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

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