Absolutely terrible garage! Avoid at all costs! Currently have had the vehicle for over 120 days and counting, being fobbed off with excuse after excuse and every reason under the sun! Totally unwi... See more
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This company was on the ball. They contacted me straight away after I reported my car accident. They explained the procedure and the breakdown truck arrived exactly when they said it would. Afterwards... See more
Company replied
Our insurance company use AD Williams for repairs. Damian Came to collect my car this morning, He called first to let me know he was on his way. He was professional as well as being polite, friendly a... See more
Brilliant. Amazing team. Good interaction amongst all, very helpful, lots of smiles 😁.No queries with the small vehicle which did its job. Parts were in, the job took less than 24 hours to complete.... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
222 Alma Road, Enfield, EN3 7BB, London, Middlesex, United Kingdom
- 020 8805 2581
Reply from AD Williams - Enfield
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
More professional and experienced than…
More professional and experienced than most of the others
December 6, 2024
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Such a brilliant experience outstanding…
Such a brilliant experience outstanding customer care -Thank you A D Williams
November 26, 2024
Reply from AD Williams - Enfield
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
I'm extremely disappointed
I am extremely disappointed with the service I received from Ad William. Not only did their team leave a scratch mark on my vehicle during their work, but the paint job they carried out is already chipping away.
When I raised this issue, I expected them to take responsibility and resolve it. Instead, they asked me to claim through my insurance, despite it clearly being their mistake. This is highly unprofessional and unacceptable.
To make matters worse, their customer service team has been unhelpful throughout this process, showing a lack of accountability and care for their customers.
As a customer, I trusted them to provide quality service, but they have failed to meet even basic standards. I would caution others to think twice before using their services unless they make significant improvements to their workmanship and customer service.
November 12, 2024
Reply from AD Williams - Enfield
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
A great experience from start to finish
From start to finish a friendly, professional and efficient service. Everyone was keen to make sure the damage to the car was resolved as quickly as possible and to the highest possible standard.
November 22, 2024
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Worst experience ever
Worst experience ever. They’ve had my car for almost a month and a half.
I was told it would get delivered after a month and a half between the hours of 1-4, spent the whole day at home only to be told at 5, due to some technical issues, they are unable to deliver the car on the day.
I was told my car would be taken from their North London Garage to Brighton as the North London Garage was too busy, on the promise that it would be taken on recovery so that no miles are added.
They failed on both commitments, as my car was driven from Brighton and it too almost two months to get the repairs done.
I asked Havens claims to intervene many time but to no avail. I cannot understand how they come be so poor but they seem to be the preferred Garages for Havens and Accorn Insurance. What is going on that we don’t know?
November 15, 2024
Reply from AD Williams - Enfield
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
not careful
November 5, 2024
Reply from AD Williams - Enfield
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Communications was an issue, initially...
Communication was an issue initially. However, once that was pointed out the improvement and response was immediate, positive and productive.
Well done and thank you...
November 14, 2024
Reply from AD Williams - Enfield
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Super professional.
Super professional.
AD Williams liaised with customer queries at pace.
Chris and Damian collected my car this morning and they have provided an excellent customer service
November 7, 2024
Unprompted review
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Very helpful
Very helpful. Provided all the information I required and answered all my questions adequately
November 5, 2024
Unprompted review
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Helpful
Helpful, polite and courteous, a real asset to A D Williams and a reason I'd be happy to return to this site!
November 1, 2024
Reply from AD Williams - Enfield
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
A D Williams were professional and very…
This company was on the ball. They contacted me straight away after I reported my car accident. They explained the procedure and the breakdown truck arrived exactly when they said it would. Afterwards I got an email showing all the parts of my car that were damaged and that it would be written off. I also got a call to ask if there were any personal items I needed to pick up. A D Williams were professional and very helpful - I can’t fault their efficiency at every stage. Also sensitive to what is a rotten experience. I would give them 10 stars if I could!
October 30, 2024
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I am very pleased and happy with the…
I am very pleased and happy with the service they provide me,quick and successful! Highly recommend!
October 17, 2024
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
They came to pick up my car within 24…
They came to pick up my car within 24 hours of my accident and left me a courtesy car at the same time, and although my car was with them for about 6 weeks, they kept me updated at all times. I would thoroughly recommend AD Williams - Enfield and would use them again if the need arose.
October 18, 2024
Reply from AD Williams - Enfield
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Damian was professional and courteous…
Damian was professional and courteous when he removed my vehicle and transported it to A D Williams in Enfield.
October 24, 2024
Unprompted review
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Enfield
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Aled is reliable
Aled is reliable professional and does not waste time doing the job. He was in, out and my 2 year old elec problem was solved and a Hive fitted.
I highly recommend Aled.
October 21, 2024
Reply from AD Williams - Enfield
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Vehicle was returned without the…
Vehicle was returned without the dashcam/gps suction pad unit. They never replied to my message asking why. I purchased a new unit at a cost of nearly £60. However the camera doesn’t work in the car but does with the PC. I will now need to get a car electrician
to look at this.
September 24, 2024
Unprompted review
Reply from AD Williams - Enfield
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
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