AD Williams - Farnham Reviews 163

TrustScore 3.5 out of 5

3.5

Unit 4, Romans Business Park, East Street, GU9 7SX Farnham, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

AD Williams Farnham did an amazing job on getting our car fixed and returned to us the next day. Vicky went above and beyond when we had trouble with the hire company and provided us with one of their... See more

Rated 5 out of 5 stars

Although my car had to be sent back a second time following a mistake with the initial repair, the way AD Williams Farnham dealt with this was very impressive. They were polite, quick to respond,... See more

Company replied

Rated 3 out of 5 stars

Car was returned to me incomplete, like no one bothered to look at the workmanship when it was finished. Trimming wasn't clipped in, tow hook cover on front bumper was sticking out and not secured and... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round - great receptionist Jade made it all happen smoothly. Although this was a redo spray job it was all very professionally handled and result was good


Company details

  1. Car Repair and Maintenance
  2. Auto Repair Shop
  3. Mechanic

Written by the company

At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.


Contact info

  • Unit 4, Romans Business Park, East Street, GU9 7SX, Farnham, Surrey, United Kingdom

  • 01252 978750

3.5

Average

TrustScore 3.5 out of 5

163 reviews

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Rated 5 out of 5 stars

Very helpful

They have been amazing while my car was with them for repair. I had a call every week explaining what has been done so far and when it should be ready.

May 12, 2021
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Reply from AD Williams - Farnham

Thanks for the great review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Booked my car in quickly and the work made my car look good as new

May 1, 2021
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Reply from AD Williams - Farnham

Thank you very much for the positive review about our Team.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 4 out of 5 stars

Great repair done quickly

Great repair done quickly. Car collected and dropped off which was really helpful

Communications perfect before my car was collected but could have been better once the car had gone for repair, no updates until I called.

Overall really happy with the work that was carried out, would have been a 5 star review but for the lack of an update.

May 1, 2021
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Reply from AD Williams - Farnham

Thank you very much for the positive review about our Team.... We really appreciate the feedback you have provided and we will endeavour to improve our communication to get that 5th Star next time...
Wishing you all the best

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Thank you

April 30, 2021
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Reply from AD Williams - Farnham

Thank you very much for the positive review about our Team.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 4 out of 5 stars

Good service

Good service, quite punctual,

April 28, 2021
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Reply from AD Williams - Farnham

Thank you very much for the positive review about our Team.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 5 out of 5 stars

I can’t fault these guys

I can’t fault these guys, from the collection of my car, to the early fixing of it! Curtesy calls were very appreciated, will definitely use them again! Thank you!

April 22, 2021
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Reply from AD Williams - Farnham

Thank you very much for the positive review about our Team.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 4 out of 5 stars

Car accident review

In general it was everything easy, mu car was collected at home. Satisfied with the service.

April 21, 2021
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Reply from AD Williams - Farnham

Thank you very much for the positive review.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 5 out of 5 stars

Exellent Service

I can not fault AD Williams who repaired the body work to my car and did such a good colour match, there were a few issues when the car was returned to me to start with but the manager was extremley helpful and rectified the issues straight away and got my car back to me really quickly, the service I was given throughout was exellent. I would most definatley reccomend AD Williams for there oustanding work, customer service and communication

April 19, 2021
Unprompted review
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Reply from AD Williams - Farnham

Thank you very much for the positive review.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 4 out of 5 stars

Marked down as van didn't arrive back…

Marked down as van didn't arrive back on the date agreed after the repair had been completed.
The repair is very good. Hard to match metal flake paint but looks good and driver is happy. did well to repair without having to remove company logo on rear doors.

April 9, 2021
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Reply from AD Williams - Farnham

Thanks for the great review!

Rated 4 out of 5 stars

I found the service good

I found the service good, but it would be better to phone rather than email, not everyone has email on phones or is in all the time. I would have preferred only one trip to the garage as it was 20 odd miles each way.

When Vauxhall did not have the part, the Manager did his very best to locate a part and succeeded. The staff at the garage were helpful and friendly

April 8, 2021
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Reply from AD Williams - Farnham

Thanks for the great review!

Rated 5 out of 5 stars

We had a small crash in our motibility…

We had a small crash in our motibility car, AD Williams kept us up to date from the get go. Excellent communication which is what you need in these times. The car came back looking amazing, wouldn't even know it was involved in a crash at all. Would highly recommend.

April 7, 2021
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Reply from AD Williams - Farnham

Thanks for the great review!

Rated 5 out of 5 stars

Excellent

Very happy with the service, done an excellent job with the repair 👍👍👍

April 3, 2021
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Reply from AD Williams - Farnham

Thanks for the great review!

Rated 3 out of 5 stars

The valet was not very good

The valet was not very good. There is a scrape on the rear that I asked was it there initially but still awaiting photo check to be completed. I had to chase up return of my car. The bonnet was not closed properly so caused alarm to keep sounding. The garage also claimed for a wheel/tyre replacement that was not part of the repair. The handover staff were excellent.

April 2, 2021
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Reply from AD Williams - Farnham

Thanks for your feedback. Our process is to check any wheels near the damaged area for safety reasons. If we feel the wheel or suspension is damaged, we will add it to the repair.

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