Good communication with the office on the repair progress. Driver (C) who brought the courtesy car was a pleasure to deal with. Car delivered back within expected time frame, it was nicely vale... See more
Company replied
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Having an accident is not a good experience for many reasons but Lyn on reception just made the nightmare so much easier. She was reassuring, kind and so helpful. John who delivered my car back to... See more
Company replied
Positives: Staff are friendly and responsive. They quickly replaced a piece of the bodywork that had fallen off after being put back on the car. Negative: Repair took longer than expected (3 weeks... See more
Company replied
Lynn answered queries quickly. Was unable to give5 stars as was disappointed to have to leave my car with keys under wheel. It was then picked up by another firm from Haywards heath and taken to shor... See more
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Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Dengemarsh Rd, Romney Marsh, TN29 9JH, Lydd, Kent, United Kingdom
- 01797 320222
4.6
Excellent
214 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Quick & helpful
Very quick and helpful when arranging for the collection of my car once my insurance claim had gone in. The link to track progress of the works was useful and updated regularly. The only disappointment was the lack of quality control when the work was ‘finished’ which meant the car had to be returned to the workshop for completion.
August 27, 2024
Reply from AD Williams - Lydd
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
Kind Regards
AD Williams Coachworks – Customer Care Team
Trust
You were friendly and calm and arrived when you said you would. An accident of any kind shakes one up but you were so reassuring that I felt much better. And I loved the courtesy car!
September 10, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
All done very smoothly.
September 3, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
From the telephone conversations to the…
From the telephone conversations to the guys who repaired my car to the guy who bought my car back. They all played a vital role in what I would call, a very good and happy place to work. Well done to you all.
September 2, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent service
Kept informed of how my car repairs where going. My car was finished on the date I was told and returned to me cleaned with the same amount of fuel it had left with.
Excellent service from the team and will recommend to others.
August 22, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
The whole team were very effecient and…
The whole team were very effecient and sorted the car out as quickly as they could. I would recoomend this company to anyone, it was a bonus that they are local to me too.
August 1, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Really good service
Really good service. Very quick and they have done a great job at fixing my car. The whole process was really easy from start to finish. Really happy with how my car looks. Would definitely use again and recommend. Thank you :)
August 19, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
They were all very helpful and made the…
They were all very helpful and made the experience totally stress free for me. I am very pleased with the repairs they did to my car.
August 14, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Quick and courteous...
August 14, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
The service was excellent.
August 1, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Super job
Quick to make contact, very friendly and accommodating with our plans, and a good job done, not to mention a super good car detailing before return. Great stuff 🙌
August 7, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Very efficient
Very efficient, collected car from our home and delivered back. Very good staff when you phone.
July 26, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Friendly staff
Friendly staff. Very helpful and allowed me use of courtesy car longer than I was really entitled to. Excellent, knowlegable and pleasure to speak with.
July 25, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
A very good company
A very good company, excellent customer service & thorough throughout
July 18, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great Job
Repair looked better than the car did before the damage, and it was good then. Fantastic job well done.
July 17, 2024
Reply from AD Williams - Lydd
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Loan car…
Arranged a time to suit for delivery and collection. Kept informed of ETA. Able to have car of choice. Friendly caring service thank you
July 16, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Car collected as promised and was kept…
Car collected as promised and was kept fully informed of progress on repairs. Car then returned clean inside and out.
June 25, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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