Good communication with the office on the repair progress. Driver (C) who brought the courtesy car was a pleasure to deal with. Car delivered back within expected time frame, it was nicely vale... See more
Company replied
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Having an accident is not a good experience for many reasons but Lyn on reception just made the nightmare so much easier. She was reassuring, kind and so helpful. John who delivered my car back to... See more
Company replied
Positives: Staff are friendly and responsive. They quickly replaced a piece of the bodywork that had fallen off after being put back on the car. Negative: Repair took longer than expected (3 weeks... See more
Company replied
Lynn answered queries quickly. Was unable to give5 stars as was disappointed to have to leave my car with keys under wheel. It was then picked up by another firm from Haywards heath and taken to shor... See more
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Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Dengemarsh Rd, Romney Marsh, TN29 9JH, Lydd, Kent, United Kingdom
- 01797 320222
4.6
Excellent
214 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great commpany
Great commpany. Always kept up to date and well informed. The work they carried out on the EV was exceptional.
July 1, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Communication.
Communication between myself and the workshop was appalling.
I drove an hour to the workshop to explain how their lack of effective communication had negatively affected my experience with them.
After collecting my car I found some damage to the window of the "green" rear door that was supplied. I have reported this, by email, and have been completely ignored.
June 11, 2024
Reply from AD Williams - Lydd
We are sorry to read your review and can assure you customer service is our main priority.
Please email feedback@adwilliams.net so we can resolve and investigate this further.
Kind Regards
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net to discuss your concerns further.
Kind Regards
AD Williams Coachworks – Customer Care Team
Communication was good
Communication was good, and the job was completed as per the planned schedule.
June 21, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Did what they said they would do!!
Professional and clear communication from all staff. Did what they said they would do, when they said they would do it! No chasing, on time and efficient. Wonderful service all round.
June 21, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great care while my car was with them.
My car ended up being a Cat N right off so was never repaired ,however AD Williams took great care of my car when it was with them and were very helpful with all the inquires I made to them.
June 20, 2024
Reply from AD Williams - Lydd
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Friendly and responsive, a bit slow.
Positives: Staff are friendly and responsive. They quickly replaced a piece of the bodywork that had fallen off after being put back on the car.
Negative: Repair took longer than expected (3 weeks for some minor front damage). Communication on progress was always initiated by a phone call by me.
May 30, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Very helpful and accommodating staff
Very helpful and accommodating staff. Made sure to keep me updated when they could and went above and beyond to help me.
June 5, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I was treated with courtesy
I was treated with courtesy, which I very much appreciate. My car was delivered promptly, very clean inside and out.
I was reassured and The work is good.
May 30, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
No Still wasn’t happy
My wasn’t done that good it had to go back but when it came back it wasn’t that great
May 10, 2024
Reply from AD Williams - Lydd
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net to discuss your concerns further.
Kind Regards
AD Williams Coachworks – Customer Care Team
Great communication
Great communication. Prompt repair collection and delivery on time , returned repaired and cleaned. Would recommend.
May 17, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Accident repair
Very friendly and professional, made the experience of having an accident repair alot less stressful, at what is an anxious time. Was able to stay updated on how the repair was going and a expected completion date.
My was picked up and then dropped back to me, after an excellent repair job!
May 15, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Repair looks great
May 3, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I would like to know what happens to…
I would like to know what happens to the log book?
April 26, 2024
Reply from AD Williams - Lydd
Thank You for taking the time to leave us a 4* Rating
A member of our team will be in contact to discuss your query.
AD Williams - Customer Care Team
My car was repaired …
My car was repaired through my insurance Company at the Lydd branch and I could not have asked for better service my car was picked up and a courtesy car delivered to me by two very nice Gentlemen the lady that dealt mith me on the phone was very nice and the repair was carried out very quickly cannot thank everybody involved enough I am really grateful
March 28, 2024
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