Do not use this company if you have red Mazda paint as they cannot repair this without it having the 'orange peel' effect. Went back twice and still awful (brought it back in the rain too to try and... See more
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We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep cos... See more
Company replied
it took over 7 weeks and numerous calls for the insurance company to deliver the car to the right place.it then only took AD Williams 48 hours to forward their quotation. with Lauren in particular kee... See more
Company replied
I unfortunately hit a large deer and sustained quite a bit of damage to my golf. One quick form filled in online resulted in ADWilliams phoning me to arrange the repair. I was able to drop the car off... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Unit 3 Palmers Road Industrial Estate, PO10 7DH, Emsworth, United Kingdom
- 01243 377921
- yasmin@adwilliams.net
- adwilliams.net
4.3
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very happy customer
Excellent communication with me as the third party . Collected and delivered back fully repaired vehicle at agreed times and carried out excellent repair .
November 21, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
good repair shop
very pleased . always kept informed during the process and work is of good quality .
November 28, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Kept me informed throughout everything…
Kept me informed throughout everything and found them really professional
November 28, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
They were quick and efficient with…
They were quick and efficient with dealing with my vehicle which was in an accident. From collecting to being told it was a total loss was 3 days.
November 21, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent service
Excellent service collected on time and delivered back to my house ( a day early) repairs carried out to a high standard
November 27, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Superb customer service throughout
Superb customer service throughout
Highly recommend.
November 27, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
A satisfied customer
This company collected, repaired and returned my car, after it was involved in an accident.
I was always kept informed of how the repairs were proceeding.
The work is of a high standard, and I would be very happy to use them again.
November 26, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Such a brilliant experience outstanding…
Such a brilliant experience outstanding customer care -Thank you A D Williams
November 26, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great company
Great company, easy to contact and dropped off vehicle quickly. Repair guys were so helpful and they did a great job on the car, looks great! Courtesy car was v good just took a while to get it.
November 26, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I'm extremely disappointed
I am extremely disappointed with the service I received from Ad William. Not only did their team leave a scratch mark on my vehicle during their work, but the paint job they carried out is already chipping away.
When I raised this issue, I expected them to take responsibility and resolve it. Instead, they asked me to claim through my insurance, despite it clearly being their mistake. This is highly unprofessional and unacceptable.
To make matters worse, their customer service team has been unhelpful throughout this process, showing a lack of accountability and care for their customers.
As a customer, I trusted them to provide quality service, but they have failed to meet even basic standards. I would caution others to think twice before using their services unless they make significant improvements to their workmanship and customer service.
November 12, 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Prompt friendly service
November 25, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
A great experience from start to finish
From start to finish a friendly, professional and efficient service. Everyone was keen to make sure the damage to the car was resolved as quickly as possible and to the highest possible standard.
November 22, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Paint job was poorly done
Paint job was poorly done. The vehicle sent back to the garage three times for issues to be resolved.
Came back with nothing done .
The only good thing is the delivery driver , Jerry , very friendly and courteous.
November 15, 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Repairing my Hyundai Santa Fe was…
Repairing my Hyundai Santa Fe was accomplished to the highest standard. However, the most commendable aspect was the consistent updates provided throughout the process.
November 21, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Car repairs were carried out to very…
Car repairs were carried out to very high standard,car returned cleaned inside and out,repairs guaranteed.
November 18, 2024
Unprompted review
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Good job!
It was damage done to my car parked outside my house and I decided not to make an insurance claim.
ADWilliams, Newhaven, repaired my car - did a really great job. I’m so pleased, exceptional work and they have done a few extra things to tidy up my vehicle that show they actually care about doing a good job.
November 21, 2024
Unprompted review
Reply from AD Williams
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Prompt & efficient service
Company dealt with the repair promptly once allocated to them by the insurance company.
Courtesy car provided for the duration of the repair.
Good job dome on the repair and car appeared to have been valeted as well.
All staff I spoke to were polite and very helpful.
August 27, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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