Excellent Customer Service (very friendly and helpful)- this is nowadays so worthy for me. The first item I ordered was out of stock and I had to wait way longer for the delivery than I expected. But... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your products are always of good quality, and high standards. Your company to me, seems to be an enthusiastic approach, to modern day fun and training with firearms. My friends, good luck in your tact... See more
Company replied
When I recieve exactly what I order from a company, and the order process is simple, the shipping experience (with tracking) is comforting, and the parts recieved perform flawlessly, that company de... See more
Company replied
My experience with these guys was some of the worst service I’ve ever had! I order my part on The 26 th of November and I still haven’t received it. Not to mention the 4or 5 emails I’ve sent them only... See more
Company replied
Company details
- Sporting Goods Store
- Airsoft Supply Store
- Ammunition Supplier
- Outdoor Clothing and Equipment Shop
- Shooting Event Area
- Shooting Range
About AEA Airguns Shop
Written by the company
AEA Airguns Shop brings you the raw power and precision of AEA’s PCP airguns at unmatched value. Whether you're after the brute force of the HP MAX, the versatility of the Challenger, or the cutting-edge design of the Terminator, we’ve got the firepower to elevate your shooting experience.
From complete setups to essential spare parts and upgrades, our selection is built for those who demand performance without compromise. Join thousands of airgunners who trust AEA for big bore innovation, affordability, and relentless quality.
Contact info
4.6
Excellent
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faulty gun received
I've received a gun that's faulty, leaking air due to obvious quality control issues. I was told that the others they have in stock are the same so requested a refund as I'm not prepared to accept a new gun like this as its not fit for purpose. Customer services have been little or no help so I've had to start a claim with my credit card company.
September 2, 2025
Reply from AEA Airguns Shop
Thank you for leaving this detailed, albeit concerning, review. We are truly sorry to hear about the quality control issues, particularly the air leak and the presence of rust, which is absolutely unacceptable on a new product.
We recognize and appreciate your long-standing relationship with us, and we sincerely apologize for the initial lack of support you experienced. Please be assured we are taking immediate action to address the severity of this issue and the associated credit card claim. We appreciate your patience as we finalize this resolution!
AEA/wolfiek group worse service ever
I bought an air rifle from the authorized dealer in Spain a while back, wolfiek group. After about a year, it started leaking air. Instead of repairing it under warranty, they just mailed me a set of seals and basically told me to fix it myself. I managed to get it working, but less than a year later the exact same issue came back — and this time I couldn’t fix it.
After a lot of pushing and reminding them about EU consumer rights, they finally agreed to take the rifle back. It’s been with them for months now, since January 2025. First they tried to make me pay for the repair (even though it’s clearly under warranty), then they said they’d have to wait several more months for parts. As of now, I still don’t have my rifle back, no repair, and no clear updates.
This is absolutely unacceptable. EU law guarantees at least two years of warranty protection, yet I’ve been ignored, delayed, and treated like it’s my problem. Their customer service has been awful, and the whole thing feels like they’re just hoping I give up.
I’ve already warned them I’m considering legal action, but they just don’t care. Honestly, this whole experience has been a nightmare and shows zero respect for customers.
September 15, 2025
Unprompted review
Reply from AEA Airguns Shop
Hi Chris,
Thank you for your feedback. We’re pleased you received your order quickly and at a great value. We look forward to your next order!
Best regards,
AEA Airguns Shop Team
Reply from AEA Airguns Shop
Hi Pavol,
Thank you for sharing your experience. We’re glad everything went smoothly with your order and that it arrived quickly!
Best regards,
AEA Airguns Shop Team
Very accurate and professional
First of all, I would like to say I purchased both the AEA HP SS .22/.25 back in 2021 and just this year I had only one problem and that was due to a broken valve stem. I reached out to AEA for a replacement and from the communication, delivery, and product it was all A-1 thanks
August 16, 2025
Reply from AEA Airguns Shop
Hi Lamonte,
Thank you for sharing your experience. We’re glad to know that the process process went smoothly and that your AEA HP SS continues to perform well. We look forward to supporting you on your future purchases and ensuring the same level of quality and service!
Best regards,
AEA Airguns Shop Team
Reply from AEA Airguns Shop
Hi Melvin,
Thank you for taking the time to share your experience. It means a lot to us, and we're glad to know everything met your expectations!
Best regards,
AEA Airguns Shop Team
Easy shopping experience
I was able to quickly search for my item and pay. It arrived in about 1 week. Smooth transaction.
Thanks
August 5, 2025
Reply from AEA Airguns Shop
Hi Joe,
Thank you from all of us for your thoughtful review. Feedback like yours encourages us to continue delivering the best service!
Best regards,
AEA Airguns Shop Team
Reply from AEA Airguns Shop
Hi Jonathan,
Once again, thank you for sharing your experience. We're pleased to have you as part of our customer community and appreciate your support!
Best regards,
AEA Airguns Shop Team
The speed and accuracy they send me my…
The speed and accuracy they send me my order.
Untill now; top service
July 17, 2025
Reply from AEA Airguns Shop
Hi Jos,
We truly appreciate you taking the time to share your experience. It means a lot to us, and we're glad to know that the quality of service and delivery met your expectations!
Best regards,
AEA Airguns Shop Team
A very good and reliable website
A very good and reliable website with quality products at competitive prices. My order was delivered within four business days, neatly packaged. I will definitely order from them again.
July 14, 2025
Unprompted review
Reply from AEA Airguns Shop
Hi Fred,
Thank you for your positive review. We're pleased to have you as part of our customer community and appreciate your support!
Best regards,
AEA Airguns Shop Team
Reply from AEA Airguns Shop
Hi Josh,
We’re absolutely delighted to hear that you had a great experience with us—thank you for taking the time to share your review!
Best regards,
AEA Airguns Shop Team
Reply from AEA Airguns Shop
Hi Andreas,
We truly appreciate you taking the time to share your experience about our service. It means a lot to us, and we're glad to know it met your expectations!
Best regards,
AEA Airguns Shop Team
I placed my second order for a pellet…
I placed my second order for a pellet master pack and its was fast, easy, and delivered. Who would think ordering pellets from overseas would be as quick and easy as in the USA…love the service!
June 16, 2025
Excellent!!!
June 11, 2025
Shipped fast and packed well
June 11, 2025
Bought 3 different guns...problems
Bought 3 different guns...problems, leaks and more builsh!t....don't waste your money...western airguns was the most reliable....
June 15, 2025
Unprompted review
great contact and shipping time
great contact and shipping time nothing bad can be said. perfect shop keep it up guys.
June 3, 2025
Reply from AEA Airguns Shop
Hi Bartlomiej,
Thanks a lot for your kind words. We're glad everything went smoothly and truly appreciate your trust in us!
Best regards,
AEA Airguns Shop Team
Customer Service and quick turnaround…
Customer Service and quick turnaround on the parts I needed
June 2, 2025
Reply from AEA Airguns Shop
Hi Russell,
Thanks for your continued trust—it’s always great to support you with the parts you need!
Best regards,
AEA Airguns Shop Team
Reply from AEA Airguns Shop
Hi Stephen,
Thanks for your support. We’re happy everything went well with your order!
Best regards,
AEA Airguns Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.