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AEA Airguns Shop Reviews 620

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and standards of the products, noting that items often perform flawlessly and meet their expectations. Many people highlight the exceptional service, describing it as outstanding, helpful, and going above and beyond. The ordering process is consistently described as simple, fast, and easy, with many appreciating the quick dispatch and efficient delivery, even for international shipments. However, some customers were dissatisfied with issues related to product quality, mentioning receiving faulty items, damaged goods, or parts that did not fit. A few other people also felt that customer service was unresponsive or slow to address their concerns, leading to frustration regarding unreceived orders or lack of updates.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with... See more

Service

Consumers find service to be positive. Many reviewers praise the outstanding customer support, highlighting... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering and the quick... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high standards and good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Customer Service (very friendly and helpful)- this is nowadays so worthy for me. The first item I ordered was out of stock and I had to wait way longer for the delivery than I expected. But... See more

Rated 5 out of 5 stars

Your products are always of good quality, and high standards. Your company to me, seems to be an enthusiastic approach, to modern day fun and training with firearms. My friends, good luck in your tact... See more

Company replied

Rated 5 out of 5 stars

When I recieve exactly what I order from a company, and the order process is simple, the shipping experience (with tracking) is comforting, and the parts recieved perform flawlessly, that company de... See more

Company replied

Rated 5 out of 5 stars

My experience with these guys was some of the worst service I’ve ever had! I order my part on The 26 th of November and I still haven’t received it. Not to mention the 4or 5 emails I’ve sent them only... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Airsoft Supply Store
  3. Ammunition Supplier
  4. Outdoor Clothing and Equipment Shop
  5. Shooting Event Area
  6. Shooting Range

About AEA Airguns Shop

Written by the company

AEA Airguns Shop brings you the raw power and precision of AEA’s PCP airguns at unmatched value. Whether you're after the brute force of the HP MAX, the versatility of the Challenger, or the cutting-edge design of the Terminator, we’ve got the firepower to elevate your shooting experience.

From complete setups to essential spare parts and upgrades, our selection is built for those who demand performance without compromise. Join thousands of airgunners who trust AEA for big bore innovation, affordability, and relentless quality.

Go to AEA Airguns Shop


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

620 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I recived the package on time

I recived the package on time. The gun wasnt able to shot with one shot only in decadense (6at once). So we had to grind trigger 1mm. The magazine we recieved was plastic instead of metal. We will order another gun soon so we hope everything will be fine.

April 16, 2024
Rated 3 out of 5 stars

Overall you guys did well but the lack…

Overall you guys did well but the lack of communication was catastrophic. For example I was thinking of buying a magazine because they break down all the time and with shipping it will come up to 66 euro for one mag. That means a big minus.

March 6, 2024
Rated 5 out of 5 stars

I bought my AEA rifle from the UK

I bought my AEA rifle from the UK. It's important to know that you should do as much research as possible before buying. These AEA rifles are incredible but do require knowledge and patience. Customer service is indeed slow, and at times very frustrating, there's no direct phone number, and everything is through emails. In the end, I was going mad through frustration trying to get a faulty pEAZY system to work. I was about to give up and Mathias (one of the leading support guys) eventually took over my case and contacted me via a phone call. it was great to be able to speak with a human. He promised to fix my situation and replace a broken part, he was very attentive, totally understanding and turned my experience from a negative one to a positive one. I do recommend them as a company, but understand, that shipping costs are huge, even for the smallest part. You will struggle to find rifles that offer so much at this price point, BUT it's a "journey". My son and I have gone on to order another rifle, nervous about having the same experience, but now confident that Mathias and AEA will look after us.

March 26, 2024
Rated 1 out of 5 stars

Avoid - slow, incompetent, and outright scammy

Every order is a delay upon a delay and excuse upon excuse. Their web shop in-stock status is a complete fabrication. They'll gladly take your money, everything after that is a lottery.

They sent me the wrong caliber rifle, offered to give me a refund coupon if i keep it, then prohibited use of coupon when combined with discounts.

They also sent me a rifle with a regulator installed, but unregulated port on it, then took 4-5 months to correct the mistake.

Joke of a company, avoid AEA Airguns and all Wolfiek Group shops like the plague. They're not worth your money.

February 20, 2024
Rated 1 out of 5 stars

Zero Support, Terrible company...

They are selling airguns with magazines that break after a while, sometimes on the first use, very bad quality valve pins etc. They will take your money and ship the items fast but that's were it ends. ZERO customer support, they do not answer to emails if you have a problem. They simply ignore you. If you ask them to buy something new they will reply immediately... Terrible company.

February 2, 2024
Unprompted review
Rated 4 out of 5 stars

Went good

The first order went wrong.After fixing that problem.I bought a second pcp gun and that one went FANTASTIC!

February 1, 2024
Rated 1 out of 5 stars

The gun sucks

The gun sucks. Aea bintac 50. 3 shots boom air hissing all over friends laughing. Embarrassing. Plus iam suppose to go to Africa to do hun review with gun.. now they make it like it's my fault the way they talk to you. Cmon guys u can do lots better.

January 29, 2024
Rated 5 out of 5 stars

Everything ok!

Everything ok!
Very good delivery time and competitive price even if we taking in account the great quality of the item.

January 25, 2024
AEA Airguns Shop logo

Reply from AEA Airguns Shop

Hello David! Thank you! If you ever have more needs or questions, feel free to reach out. We look forward to serving you again in the future.

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