Coro Medical (AED.US) Reviews 702

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting responsive and helpful interactions with staff who provided clear information without pushy sales tactics. Many people found the ordering process easy and appreciated the competitive pricing. The products received were often described as being in great condition, and the delivery service was generally prompt and efficient, with many consumers receiving their items as promised. However, some customers also noted issues with communication regarding order delays and back-ordered products, leading to frustration. A few reviewers experienced slow shipping times, and there were occasional instances of incorrect items being shipped or products arriving damaged. Some people also mentioned that product descriptions could be improved to provide more comprehensive information.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers received their AEDs and other items in good... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent service,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be very competitive and... See more

Based on these reviews

Rated 4 out of 5 stars

Purchased new Philips OnSite and training pads Pros: Customer service (via phone and chat) was very responsive. Shipping was quick (less than 1 week for delivery). Discount code saved 30% on n... See more

Company replied

Rated 5 out of 5 stars

Very easy to order. Thank you for the rebate! It is going to the Alburnett Iowa Historical Society. My husband went into cardiac arrest and there was no AED to give him quicker access to lifesaving... See more

Company replied

Rated 5 out of 5 stars

Great customer service, pleasant and answered all my questions without the pushy sales pitch. I wanted an inexpensive aed to have in my vehicle. Their mystery aed absolutely fits the bill. Refurbished... See more

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

AED.us is your home for all things related to Automated External Defibrillators, AED accessories, CPR/AED Training, and much more! With a combined industry experience of over 300 years, our team understands the value of providing our customers a long-term partnership. Our mission, our passion, our duty is to forge stronger links in the chain of survival. Contact us today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

702 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great AED Experience!

I purchased a refurbished AED from aed.us. The experience was great, customer service was excellent, and the delivery was flawless. I would definitely recommend using aed.us for all your AED needs!

December 22, 2025
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Reply from Coro Medical (AED.US)

Thank you for the great review, Nick! It is wonderful to hear that you had such a positive experience and that our service met your expectations. We truly appreciate the recommendation and look forward to helping with any future AED needs.

Rated 5 out of 5 stars

Great product

What can I say, it is a great product. Thank you.

December 3, 2025
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Reply from Coro Medical (AED.US)

Thank you for taking the time to leave a review, Carlos! We appreciate your feedback.

Rated 5 out of 5 stars

I was given good advice to chose the…

I was given good advice to chose the right product. You were very patient with me.

December 3, 2025
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Reply from Coro Medical (AED.US)

John, thank you for the kind words! We’re glad we could help guide you to the right product and appreciate your patience throughout the process as well. It was a pleasure assisting you, and we’re always here if you need anything in the future.

Rated 3 out of 5 stars

Referbished AED

Well, it was shipoed quickly. I'm not sure what else I can say about the referbished AED since I have not used it. Hopefully it works but I can't attest to that at this point.

December 3, 2025
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Reply from Coro Medical (AED.US)

Thank you so much for sharing your feedback, Thomas! We’re glad to hear the AED arrived quickly. If you ever have any questions or need support down the road, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great price and a great experience from…

Great price and a great experience from start to finish. I don't write a lot of reviews and I am not often impressed. This company delivered on their promises and I will be a repeat customer.

December 22, 2025
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Reply from Coro Medical (AED.US)

Thank you so much for taking the time to leave this review! We truly appreciate the kind words. We’re glad everything met your expectations from start to finish, and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Defibrillator pads

I ordered new pads for our defibrillator at church. The ordering was easy, the product good and the delivery without trouble. Can't ask for more then that.

December 19, 2025
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Reply from Coro Medical (AED.US)

Thank you for your kind feedback. We are happy to have helped your church stay prepared and ready to respond in an emergency. Please let us know if there is ever anything else we can assist with!

Rated 1 out of 5 stars

Not the best

You charged my credit card immediately then heard nothing for a month until i wrote and asked when i could expect delivery. The very next day received all kinds of communication and then it appeared. Sounds to me order got lost, and writing to you made you get going. Not the best way to do business

December 16, 2025
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Reply from Coro Medical (AED.US)

Philip, thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication during the delay with your order.

The adult pads on your order had gone on a temporary manufacturer backorder, and additional inventory had just arrived, allowing us to fulfill the remaining items. We regret if the backorder notification email did not reach you, as timely updates are important to us.

We appreciate you bringing this to our attention and are sorry for the frustration this caused. Your feedback helps us improve our communication moving forward, and we value the opportunity to serve you better.

Rated 4 out of 5 stars

Took almost two months to get the…

Took almost two months to get the battery and pads.

December 16, 2025
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Reply from Coro Medical (AED.US)

We completely understand how frustrating it can be to wait on items during a nationwide backorder, and we truly appreciate your patience. We’re so glad your battery and pads have arrived, and we appreciate you choosing us!

Rated 5 out of 5 stars

Always great service

Always great service

November 21, 2025
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Reply from Coro Medical (AED.US)

Thank you for taking the time to share your feedback, Michael. We truly appreciate your kind words and are glad to hear you consistently receive great service. It means a lot to our team!

Rated 5 out of 5 stars

Battery and pads!

The battery and pads were a perfect replacement for the AED.

November 21, 2025
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Reply from Coro Medical (AED.US)

Thank you for your review, Robert! We appreciate you choosing us and are always here if you need anything in the future.

Rated 5 out of 5 stars

Most affordable way to spend life saving money!

Great refurbished AED, on time, great condition. Brand name, everything as promised. Unbelievable value. Would definitely recommend and will be purchasing more from AED.US in the future.

November 18, 2025
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Reply from Coro Medical (AED.US)

Thank you so much for your thoughtful review, Wendy! We’re happy to hear the refurbished AED met your expectations. Your recommendation means a lot to us, and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

Excellent Customer Service!

Excellent customer service! We will be purchasing from you again. Thank you!

December 9, 2025
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Reply from Coro Medical (AED.US)

We appreciate you sharing this, Angela. It’s great to hear our team made a positive impression, and we’re grateful for the opportunity to support you again down the road!

Rated 3 out of 5 stars

3rd times the charm

While it did take 3 attempts get the correct battery, we did eventually get the right one.

November 11, 2025
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Reply from Coro Medical (AED.US)

Thank you for sharing your experience, Erin. We’re glad everything worked out and that you received the correct battery. If you ever need help determining the right item in the future, our team is always happy to assist by phone to make the process easier!

Rated 5 out of 5 stars

Easy to identify the products I needed…

Easy to identify the products I needed to order.

December 3, 2025
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Reply from Coro Medical (AED.US)

Thanks for sharing your experience, Helen! We’re glad the site made it easy to find exactly what you needed and appreciate you choosing us.

Rated 5 out of 5 stars

Wonderful!

Wonderful!
You got this to me very fast and kept me informed
all along the way.

November 11, 2025
Coro Medical (AED.US) logo

Reply from Coro Medical (AED.US)

We’re happy to hear everything arrived quickly and that the communication was helpful throughout, Pamela. Thank you for sharing your experience with us!

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