Purchased new Philips OnSite and training pads Pros: Customer service (via phone and chat) was very responsive. Shipping was quick (less than 1 week for delivery). Discount code saved 30% on n... See more
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Very easy to order. Thank you for the rebate! It is going to the Alburnett Iowa Historical Society. My husband went into cardiac arrest and there was no AED to give him quicker access to lifesaving... See more
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Great customer service, pleasant and answered all my questions without the pushy sales pitch. I wanted an inexpensive aed to have in my vehicle. Their mystery aed absolutely fits the bill. Refurbished... See more
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Company details
Written by the company
AED.us is your home for all things related to Automated External Defibrillators, AED accessories, CPR/AED Training, and much more! With a combined industry experience of over 300 years, our team understands the value of providing our customers a long-term partnership. Our mission, our passion, our duty is to forge stronger links in the chain of survival. Contact us today!
Contact info
1001 Flagpole Court, 37027, Brentwood, United States
- 800-695-1209
- support@coromed.us
- aed.us
4.4
Excellent
702 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Very disappointed in the customer…
Very disappointed in the customer service. I had to follow up and keep track of the order. In the end was told that the item I had ordered was on backorder. There was no notification from the company that there was an issue with my order. I wonder if I had not continued to follow up if I would have ever received the order.
December 2, 2025
Reply from Coro Medical (AED.US)
Thank you for sharing this, Jan! We’re very sorry for the frustration and understand how disappointing that experience must have been. We do our best to note backorder information on the product page for transparency, but we appreciate your feedback and will continue working to improve communication. If there’s anything we can assist with, we’re always here to help.
Great customer service
Great customer service, pleasant and answered all my questions without the pushy sales pitch. I wanted an inexpensive aed to have in my vehicle. Their mystery aed absolutely fits the bill. Refurbished to factory standards, new battery, and checked over again before shipping it . I highly recommend them for your aed needs; from aed, batteries, pads and carriers.
November 5, 2025
Reply from Coro Medical (AED.US)
Thank you so much for taking the time to share this thoughtful review! We are glad to hear you had a positive experience and that the Mystery AED met what you were looking for.
We appreciate your recommendation and are grateful for the opportunity to support your AED needs.
Reply from Coro Medical (AED.US)
Thank you for your review, Jens! We appreciate you choosing us and are here anytime you need assistance.
Informative CPR training
The trainer was amazing. Very polite and informative. I like that we were able to do hands-on training.
November 21, 2025
Reply from Coro Medical (AED.US)
Daniel, thank you for your kind review! We’re so glad to hear you had a positive training experience. We appreciate you sharing your feedback and are grateful you chose us.
Great customer service
October 30, 2025
Reply from Coro Medical (AED.US)
David, thank you so much for taking the time to leave a review! We’re thrilled to hear you had a positive experience with us. If you ever need anything in the future, we’re always here and happy to help.
Reply from Coro Medical (AED.US)
Randy, we’re glad to hear you had a positive experience and truly appreciate your support.
Reply from Coro Medical (AED.US)
Michael, we’re thrilled to hear everything went smoothly from start to finish. If you ever need anything in the future or have questions along the way, we’re always here to help.
Took almost a week to ship my order
Took almost a week to ship my order, and no response to my inquiries about shipping. The item was not rare.
November 18, 2025
Reply from Coro Medical (AED.US)
Andrew, thank you for your feedback — we truly appreciate you taking the time to share it. I’m sorry the experience didn’t meet expectations. Our recertified units go through a detailed final inspection, which can take 2–3 days to complete before they’re cleared to ship, and that can sometimes extend the timeline.
We’re always working to improve communication and ensure updates are provided promptly. If there’s anything we can do for you going forward, please don’t hesitate to reach out.
Reply from Coro Medical (AED.US)
James, thank you so much for sharing your experience! We’re thrilled to know everything went smoothly for you. If you ever need anything in the future, we’re always here to help.
Reply from Coro Medical (AED.US)
Jared, we understand how important these pads are, and we sincerely apologize for the delay in fulfilling your order. This item has been on an extended national backorder with the manufacturer, and unfortunately we did not have any inventory available to ship sooner.
We know how frustrating this can be, and we truly appreciate your patience during a situation that was out of our control. If there’s anything we can assist with moving forward, please don’t hesitate to reach out. We're here to help.
It was quick and easy to order
It was quick and easy to order. Called in and the folks were super nice.
October 25, 2025
Reply from Coro Medical (AED.US)
Lawerence, our team truly enjoys helping our customers, and we’re glad that came through. If you ever need anything in the future, we’re here and happy to assist!
Easy ordering system and fast customer…
Easy ordering system and fast customer service response to questions.
November 11, 2025
Reply from Coro Medical (AED.US)
Thank you for the feedback, Debra! We’re glad to hear the ordering process was easy and that our team was able to assist you quickly. We appreciate you choosing us and are always here if you need anything.
The item arrived damaged - AED made things right
I ordered an expensive item, and it arrived damaged. I sent an e-mail to customer service with an explanation and photographs of the damaged item. Crickets. No response. This a poor representation of your customer service.
UPDATE 11/21/25: I received a call from Alexis to help resolve the concern. Alexis repeatedly followed up with the status of her resolution efforts. The company sent me a replacement regulator quickly. Thank you Coro Medical/AED.US for making things right.
November 8, 2025
Reply from Coro Medical (AED.US)
Adam, we're very sorry for the damage to your item and for the lack of response. I completely understand how frustrating that must have been. It looks like your emails were mistakenly caught in our security filter, which kept them from reaching us.
We’ve left you a voicemail and look forward to hearing back from you so we can resolve this right away. Thank you for giving us the opportunity to make this right.
Easy to order shipped quick order…
Easy to order shipped quick order recived correct
November 11, 2025
Reply from Coro Medical (AED.US)
Ed, thank you for the wonderful review! We're glad you had a positive experience with your order and hope to serve you again.
It took forever to get order with NO…
It took forever to get order with NO explanation except pads were backordered. We will not be ordering anything from you in the future. These were AED pads and left us in a bind to the point we got some elsewhere.
November 6, 2025
Reply from Coro Medical (AED.US)
Wesley, thank you for sharing your experience! We’re truly sorry for the delay and any inconvenience it caused. We genuinely appreciate your patience and feedback, and we’ll continue working to improve communication and transparency for our customers.
Took an excessive time to fulfill the…
Took an excessive time to fulfill the order. It was a basic order for a pad/battery module on a current AED.
November 6, 2025
Reply from Coro Medical (AED.US)
Thank you for your feedback, Charles! We sincerely apologize for the delay in fulfilling your order. The item you ordered was on an extended backorder from the manufacturer, which unfortunately affected our ability to ship as quickly as we strive to. We completely understand how frustrating that can be and appreciate your patience during the delay.
Excellent product
Excellent product? price and great customer service!!!! Fast shipping as well.
October 13, 2025
Reply from Coro Medical (AED.US)
Thank you for your feedback, Barbara! We're glad to hear you had a positive experience.
Great Service
The ease of ordering, the great customer service and the timeliness of the shipment was excellent. We have put the AED to use since we just received it on yesterday.
October 30, 2025
Reply from Coro Medical (AED.US)
Julia, thank you so much for your kind words! We’re thrilled to hear your ordering experience was smooth and that your AED arrived promptly. It’s great to know you already have it in place and ready for use. We truly appreciate your business and trust in us!
Takes way too long to ship items out
Takes way too long to ship items out. Needed my order right away but no option for expedited shipping was offered. I've received email that item has shipped but it's been 4 days and UPS still not in possession of item. I will not be using your business any longer.
October 31, 2025
Reply from Coro Medical (AED.US)
We’re very sorry for the delay and any confusion with your order. We completely understand how frustrating it can be when an item takes longer than expected to arrive. Our team has reviewed your order and confirmed it is out for delivery. We also followed up with you directly by email. We truly appreciate your feedback, as it helps us continue to improve our service.
Very easy to order
Very easy to order. Thank you for the rebate! It is going to the Alburnett Iowa Historical Society. My husband went into cardiac arrest and there was no AED to give him quicker access to lifesaving treatment. Hopefully now we can potentially help save a life by this donation!
October 28, 2025
Reply from Coro Medical (AED.US)
Patricia, your contribution makes a powerful difference. It’s truly meaningful to see your experience turned into action that could save lives in your community. We’re grateful for your generosity and commitment to helping others.
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